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# PRC

Combining human connection & advanced analytics to improve the healthcare experience

## Sitemaps

- [XML Sitemap](https://www.prcexcellence.com/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [OQR THA/TKA PRO-PM: 5 Frequently Asked Questions](https://www.prcexcellence.com/insights/patient-experience/oqr-tha-tka-pro-pm-5-frequently-asked-questions/) - The OQR THA/TKA PRO-PM survey measures patient outcomes from outpatient hip and knee replacements and will soon become mandatory for HOPDs and ASCs.
- [HCAHPS for Beginners: 5 Frequently Asked Questions](https://www.prcexcellence.com/insights/cahps-updates/hcahps-for-beginners-5-frequently-asked-questions/) - Explore key pieces of information to know about HCAHPS surveys and the difference they make in the healthcare experience:
- [Information Transfer PRO-PM: 5 Frequently Asked Questions](https://www.prcexcellence.com/insights/patient-experience/information-transfer-pro-pm-5-frequently-asked-questions/) - The Information Transfer PRO-PM assesses patient perceptions of information received & reflects healthcare’s shift towards outcome-based quality measures.
- [HCAHPS Dimension Measures: Staff Informed of Your Care](https://www.prcexcellence.com/insights/cahps-updates/hcahps-dimension-measures-staff-informed-of-your-care/) - This measure captures something that every patient instinctively notices: whether the people caring for them actually know their story.
- [HCAHPS Dimension Measures: Information About Symptoms](https://www.prcexcellence.com/insights/cahps-updates/hcahps-dimension-measures-information-about-symptoms/) - Providing clear information about "what to watch for" reduces post-discharge anxiety and prevents unnecessary readmissions.
- [PRC’s National Health Survey Brief: Rural Health in the US](https://www.prcexcellence.com/insights/chna/prcs-national-health-survey-brief-rural-health-in-the-us/) - The PRC National Health Survey seeks to understand the experience of rural Americans by isolating data among respondents in areas designated “nonmetropolitan.”
- [HCAHPS Experience Resources: Discharge Information](https://www.prcexcellence.com/insights/patient-experience/hcahps-experience-resources-discharge-information/) - Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
- [HCAHPS Care Compare Percentiles](https://www.prcexcellence.com/insights/cahps-updates/hcahps-care-compare-percentiles/) - Updated June 2026 – July 2024 through June 2025 Discharges
- [HCAHPS Experience Resources: Medication Communication—Explanations](https://www.prcexcellence.com/insights/patient-experience/hcahps-experience-resources-medication-communication-explanations/) - Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
- [HCAHPS Experience Resources: Medication Communication—Side Effects](https://www.prcexcellence.com/insights/patient-experience/hcahps-experience-resources-medication-communication-side-effects/) - Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
- [HCAHPS Experience Resources: Medication Communication](https://www.prcexcellence.com/insights/patient-experience/hcahps-experience-resources-medication-communication/) - Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
- [HCAHPS Experience Resources: Discharge Information—Help After Discharge](https://www.prcexcellence.com/insights/patient-experience/hcahps-experience-resources-discharge-information-help-after-discharge/) - Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
- [The Human Side of Data: Voice of the Employee and Patient](https://www.prcexcellence.com/insights/patient-experience/the-human-side-of-data-voice-of-the-employee-and-patient/) - This is a supplemental tool for connecting the human story to quantitative data
- [HCAHPS Experience Resources: Overall Ratings](https://www.prcexcellence.com/insights/patient-experience/hcahps-experience-resources-overall-ratings/) - Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
- [HCAHPS Experience Resources: Doctor Communication](https://www.prcexcellence.com/insights/patient-experience/hcahps-experience-resources-doctor-communication/) - Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
- [HCAHPS Experience Resources: Nurse Communication](https://www.prcexcellence.com/insights/patient-experience/hcahps-experience-resources-nurse-communication/) - Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
- [HCAHPS Experience Resources: Quiet at Night](https://www.prcexcellence.com/insights/patient-experience/hcahps-experience-resources-quiet-at-night/) - Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
- [HCAHPS Experience Resources: Bathroom Help](https://www.prcexcellence.com/insights/patient-experience/hcahps-experience-resources-responsiveness-bathrooms-and-bedpans/) - Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
- [The Case for Market Perception Research](https://www.prcexcellence.com/insights/market-perception/the-case-for-market-perception-research/) - Patient experience contributes to word-of-mouth recommendations & online ratings, but understanding broad consumer sentiment is equally important.
- [CAHPS Corner: Q2 2026](https://www.prcexcellence.com/insights/cahps-updates/cahps-corner-q2-2026/) - Review the latest CAHPS survey updates and developments for Q2 2026.
- [Reducing Telehealth Wait Times: Four High-Impact Interventions](https://www.prcexcellence.com/insights/patient-experience/reducing-telehealth-wait-times-four-high-impact-interventions/) - The following recommendations below provide actionable strategies to improve wait time management and communication during telehealth visits.
- [HCAHPS Experience Resources: Doctor Communication—Explanations](https://www.prcexcellence.com/insights/patient-experience/hcahps-experience-resources-doctor-communication-explanations/) - Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
- [HCAHPS Experience Resources: Doctor Communication—Listening](https://www.prcexcellence.com/insights/patient-experience/hcahps-experience-resources-doctor-communication-listening/) - Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
- [HCAHPS Experience Resources: Doctor Communication—Courtesy & Respect](https://www.prcexcellence.com/insights/patient-experience/hcahps-experience-resources-doctor-communication-courtesy-respect/) - Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
- [HCAHPS Experience Resources: Nurse Communication—Explanations](https://www.prcexcellence.com/insights/patient-experience/hcahps-experience-resources-nurse-communication-explanations/) - Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
- [HCAHPS Experience Resources: Nurse Communication—Courtesy & Respect](https://www.prcexcellence.com/insights/patient-experience/hcahps-experience-resources-nurse-communication-courtesy-respect/) - Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
- [HCAHPS Experience Resources: Nurse Communication—Listening](https://www.prcexcellence.com/insights/patient-experience/hcahps-experience-resources-nurse-communication-listening/) - Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
- [Elevating Patient Experience: PRC’s Approach to Healthcare Excellence](https://www.prcexcellence.com/insights/patient-experience/elevating-patient-experience-prcs-approach-to-healthcare-excellence/) - PRC believes every patient deserves an excellent healthcare journey, so we work with our clients to enhance their patient experience.
- [5 Hidden Costs of Tasking Nurses with Discharge Calls](https://www.prcexcellence.com/insights/patient-experience/5-hidden-costs-of-tasking-nurses-with-discharge-calls/) - Assigning discharge calls to nurses or other care team members, who already have a demanding full-time job, can be a misguided approach.
- [HCAHPS Experience Resources: Cleanliness](https://www.prcexcellence.com/insights/patient-experience/hcahps-experience-resources-cleanliness/) - Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
- [HCAHPS Experience Resources: Overall Ratings—Recommendations](https://www.prcexcellence.com/insights/patient-experience/hcahps-experience-resources-overall-ratings-recommendations/) - Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
- [HCAHPS Experience Resources: Discharge Information—Symptoms to Monitor](https://www.prcexcellence.com/insights/patient-experience/hcahps-experience-resources-discharge-information-symptoms-to-monitor/) - Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
- [CAHPS Corner: Q1 2026](https://www.prcexcellence.com/insights/cahps-updates/cahps-corner-q1-2026/) - Review the latest CAHPS survey updates and developments for Q1 2026.
- [PRC’s National Health Survey Brief: GLP-1 Use in the US](https://www.prcexcellence.com/insights/chna/prcs-national-health-survey-brief-glp-1-use-in-the-us/) - The 2026 PRC National Health Survey finds that more than 1 in 10 American adults currently takes some type of GLP-1 medication.
- [Unpacking the 2026 CMS Overall Hospital Quality Star Rating Updates](https://www.prcexcellence.com/insights/cahps-updates/unpacking-the-2026-cms-overall-hospital-quality-star-rating-updates/) - CMS announced new changes to their Overall Hospital Quality Star Ratings which seek to better capture the holistic quality of care provided at a facility.
- [CAHPS® End-Of-Life Care Survey: 5 Frequently Asked Questions](https://www.prcexcellence.com/insights/cahps-updates/cahps-end-of-life-care-survey-5-frequently-asked-questions/) - The CAHPS End-of-Life Care survey is intended to measure patient experience across all care settings & providers involved in a patient’s final month of life.
- [What You Need to Know About ICH CAHPS in 2026](https://www.prcexcellence.com/insights/cahps-updates/what-you-need-to-know-about-ich-cahps-in-2026/) - If your organization conducts ICH CAHPS surveys, spring 2026 will mark important changes to its contents and dimensions.
- [Scaling the Summit of Mental Health Needs in Ski Towns: Using Community and Provider Research to Inform Strategic Efforts](https://www.prcexcellence.com/insights/chna/scaling-the-summit-of-mental-health-needs-in-ski-towns-using-community-and-provider-research-to-inform-strategic-efforts/) - Explore how the Katz Amsterdam Foundation (KAF) tackles systemic behavioral health issues head-on in mountain resort communities across the West.
- [What You Need to Know About OAS CAHPS in 2023](https://www.prcexcellence.com/insights/patient-experience/what-you-need-to-know-about-oas-cahps-in-2023/) - Explore “things to know” about OAS CAHPS and how PRC can collect meaningful data surrounding your patients’ outpatient surgical experiences.
- [CAHPS for MIPS Best Practice Resource: Stewardship of Patient Resources](https://www.prcexcellence.com/insights/patient-experience/cahps-for-mips-best-practice-resource-stewardship-of-patient-resources/) - Explore best practices for CAHPS for MIPS survey dimensions compiled by PRC's CAHPS® experts.
- [CAHPS for MIPS Best Practice Resource: Shared Decision Making](https://www.prcexcellence.com/insights/patient-experience/cahps-for-mips-best-practice-resource-shared-decision-making/) - Explore best practices for CAHPS for MIPS survey dimensions compiled by PRC's CAHPS® experts.
- [HCAHPS Dimension Measures: Staff Help Rest and Recover & Able to Get Rest](https://www.prcexcellence.com/insights/cahps-updates/hcahps-dimension-measures-staff-help-rest-and-recover-able-to-get-rest/) - Rest and recovery are vital for healing, and hospital staff play a key role by creating a quiet, comfortable environment and minimizing disruptions.
- [40 Wellness & Recognition Ideas](https://www.prcexcellence.com/insights/patient-experience/40-wellness-recognition-ideas/) - Practical actionable strategies to infuse wellness and recognition into your culture—driving meaningful employee engagement and exceptional patient experience.
- [Patient Rounding Guide: Building Trust Through Connection](https://www.prcexcellence.com/insights/patient-experience/patient-rounding-guide-building-trust-through-connection/) - Improve patient experience by mastering the art of rounding. This guide provides a clear framework for building trust through intentional connection.
- [Informational Mini-Session: Community Health](https://www.prcexcellence.com/insights/chna/informational-mini-session-community-health/) - As a pioneer i community health research, join us for a discussion about the innovative solutions surrounding PRC's Community Health Needs Assessments.
- [PRC’s National Health Survey Brief: Food Insecurity in the US](https://www.prcexcellence.com/insights/chna/prcs-national-health-survey-brief-food-insecurity-in-the-us/) - Access to three meals a day is something most Americans take for granted; however, this is not the reality for many households.
- [CAHPS for MIPS Best Practice Resource: Access to Specialists](https://www.prcexcellence.com/insights/cahps-updates/cahps-for-mips-best-practice-resource-access-to-specialists/) - Explore best practices for CAHPS for MIPS survey dimensions compiled by PRC's CAHPS® experts.
- [From Headaches to Highlights: Reinventing SOPS® at CRH](https://www.prcexcellence.com/insights/employee-experience/from-headaches-to-highlights-reinventing-sops-at-crh/) - Discover how Columbus Regional Health transformed their AHRQ survey process to boost participation, streamline reporting, and turn results into action.
- [Beyond Provider Star Ratings: Expanding Transparency for Search Engine Success](https://www.prcexcellence.com/insights/market-perception/beyond-provider-star-ratings-expanding-transparency-for-search-engine-success/) - Learn how MyMichigan Health and Ratings.MD boosted Google search performance, enhanced online reputation, and produced content gold for marketing materials.
- [CAHPS Corner: Q4 2025](https://www.prcexcellence.com/insights/cahps-updates/cahps-corner-q4-2025/) - Review the latest CAHPS survey updates and developments for Q4 2025.
- [2025 PIX Survey Updates](https://www.prcexcellence.com/insights/cahps-updates/2025-pix-survey-updates/) - This quick video will get you up-to-speed with the latest from CMS and what to expect ahead of the PIX Survey's mandated January 1, 2026 launch.
- [Communications that Matter: The Value of Verbatim Employee Feedback](https://www.prcexcellence.com/insights/employee-experience/communications-that-matter-the-value-of-verbatim-employee-feedback/) - This session explores how to field & utilize open-ended feedback to create transparency, inspire dialogue, and ultimately improve employee engagement.
- [PIX Survey Best Practices](https://www.prcexcellence.com/insights/cahps-updates/pix-survey-best-practices/) - Explore tips for administering CMS' Psychiatric Inpatient Experience (PIX) survey and maximizing participation.
- [Tai chi? What’s in it for me?](https://www.prcexcellence.com/insights/utility/tai-chi-for-me/) - Tai chi is one of the healthy offerings at this year’s Excellence in Healthcare Conference, and can do wonders for your mental & physical well-being.
- [2025 PRC Healthcare Experience Summit OnDemand Sessions](https://www.prcexcellence.com/insights/patient-experience/2025-prc-healthcare-experience-summit-ondemand-sessions/) - Revisit the sessions from the 2025 PRC Healthcare Experience Summit, including the 2025 Healthcare Leadership Awards ceremony.
- [PIX Surveys for Beginners: Frequently Asked Questions](https://www.prcexcellence.com/insights/patient-experience/pix-surveys-for-beginners-frequently-asked-questions/) - Take a moment to review the basics of the PIX survey and, if you work at an IPF, ensure your organization has selected a vendor to collect these insights.
- [Beyond the Numbers: How Audience Intelligence Transforms Healthcare Brand Performance](https://www.prcexcellence.com/insights/market-perception/beyond-the-numbers-how-audience-intelligence-transforms-healthcare-brand-performance/) - This session highlights how segmenting data & combining PRC studies with additional intelligence uncovered insights for a fuller picture of consumer behavior.
- [Care That Continues: The Lasting Value of Personal Calls Post-Discharge](https://www.prcexcellence.com/insights/patient-experience/care-that-continues-the-lasting-value-of-personal-calls-post-discharge/) - Discover how Johns Hopkins Medicine is transforming the patient journey beyond discharge through the power of human-to-human follow-up calls.
- [Every Interaction Builds Loyalty](https://www.prcexcellence.com/insights/patient-experience/every-interaction-builds-loyalty/) - View the keynote session from PRC's 2025 Healthcare Experience Summit.
- [PRC’s National Health Survey Brief: Racial and Ethnic Health Equity in the US](https://www.prcexcellence.com/insights/chna/prcs-national-health-survey-brief-racial-and-ethnic-health-equity-in-the-us/) - PRC's National Health Survey reveals significant disparity by race & ethnicity for social determinants of health.
- [CAHPS Hospice 2025 Updates: What You Need to Know](https://www.prcexcellence.com/insights/cahps-updates/cahps-hospice-2025-updates-what-you-need-to-know/) - CMS implemented updates to their CAHPS® Hospice survey for families of deceased patients—the following outlines changes to this somber-yet-important survey.
- [Employee Recognition Templates](https://www.prcexcellence.com/insights/employee-experience/employee-recognition-templates/) - PRC has created a collection of communication materials for you to use in your organization that give your care teams the recognition they deserve.
- [New HCAHPS Norms: August 2025](https://www.prcexcellence.com/insights/cahps-updates/new-hcahps-norms-august-2025/) - PRC Norm Benchmarks for New HCAHPS Measures Now Released on PRC EasyView®
- [Timeline for Public Reporting, Percentiles, and VBP of New HCAHPS Measures Effective January 2025](https://www.prcexcellence.com/insights/cahps-updates/timeline-for-public-reporting-percentiles-and-vbp-of-new-hcahps-measures/) - The following reflects PRC’s anticipated timeline for public reporting, percentile updates, and Value-Based Purchasing (VBP) application.
- [HCAHPS Best Practices: Staff Work Well Together](https://www.prcexcellence.com/insights/cahps-updates/hcahps-best-practices-staff-work-well-together/) - This guide highlights why this measure matters—and how your teams can bring it to life at the bedside.
- [FFY 2024 HCAHPS VBP Update](https://www.prcexcellence.com/insights/cahps-updates/ffy-2024-hcahps-vbp-update/) - CMS recently finalized proposals for the Hospital Inpatient Prospective Payment Systems, including updates for the VBP program.
- [FFY 2024 HCAHPS Final Rule Published](https://www.prcexcellence.com/insights/cahps-updates/ffy-2024-hcahps-final-rule-published/) - CMS confirmed several changes for HCAHPS guidelines as a result of observations from the 2021 HCAHPS mode experiment.
- [FFY 2025 HCAHPS VBP Final Rule](https://www.prcexcellence.com/insights/cahps-updates/ffy-2025-hcahps-vbp-final-rule/) - CMS recently finalized proposals for the Hospital Inpatient Prospective Payment Systems (IPPS), including updates for the VBP program.
- [HCAHPS 2.0 - Everything You Need to Know](https://www.prcexcellence.com/insights/cahps-updates/hcahps-2-0-everything-you-need-to-know/) - Our CAHPS team at PRC reviewed the CMS final rule and compiled an infographic with all the main takeaways surrounding HCAHPS 2.0.
- [HCAHPS: Revised for 2025 Confirmed Changes](https://www.prcexcellence.com/insights/cahps-updates/hcahps-revised-for-2025-confirmed-changes/) - CMS confirmed several changes for HCAHPS process and included several survey changes confirmed in the recent final rule.
- [HCAHPS: Revised for 2025](https://www.prcexcellence.com/insights/cahps-updates/hcahps-revised-for-2025/) - In this webinar, the PRC team will cover the updates, redesign, and reconstruction of HCAHPS detailed in the final rule from CMS.
- [HCAHPS 2.0 Preliminary Insights: What You Need to Know](https://www.prcexcellence.com/insights/cahps-updates/hcahps-2-0-preliminary-insights-what-you-need-to-know/) - As hospitals adapt to HCAHPS 2.0, questions are emerging regarding preliminary results & anticipated next steps, so we’re here to provide the answers you need.
- [PX 2025: HCAHPS 2.0 Early Trends and Insights](https://www.prcexcellence.com/insights/cahps-updates/px-2025-hcahps-2-0-early-trends-and-insights/) - Join us for an exclusive webinar unpacking the early results of the revised HCAHPS 2.0 survey and what they mean for your organization.
- [CAHPS Corner: Q3 2025](https://www.prcexcellence.com/insights/cahps-updates/cahps-corner-q3-2025/) - Review the latest CAHPS survey updates and developments for Q3 2025.
- [Client Spotlight: Recognizing and Supporting Care Teams Translates to Excellent Patient Care](https://www.prcexcellence.com/insights/patient-experience/client-spotlight-recognizing-and-supporting-care-teams-translates-to-excellent-patient-care/) - A strong organizational culture supports a thriving patient experience, so Norwalk Hospital leads efforts to ensure excellence in both.
- [From Crisis to Care: Community-Based Strategies to Combat Substance Use](https://www.prcexcellence.com/insights/chna/from-crisis-to-care-community-based-strategies-to-combat-substance-use/) - Explore the creation of initiatives at Columbus Regional Health to address substance use issues in their community.
- [Best Practices: Tablet Surveys](https://www.prcexcellence.com/insights/patient-experience/best-practices-tablet-surveys/) - Tips for maximizing survey participation from your patients when using tablets.
- [Beyond Process: A C-Suite Perspective on Compassion in Care](https://www.prcexcellence.com/insights/patient-experience/beyond-process-a-c-suite-perspective-on-compassion-in-care/) - Join PRC for a powerful, executive-level discussion about and why empathy and human connection must be central to patient experience strategy.
- [Clicked Submit: Now What?](https://www.prcexcellence.com/insights/employee-experience/clicked-submit-now-what/) - Walk through steps to combat survey fatigue and its contributing factors, utilizing employee engagement feedback to impact your organizational culture.
- [Case Study: Embedding Excellence for Organizational Improvement](https://www.prcexcellence.com/insights/patient-experience/case-study-embedding-excellence-for-organizational-improvement/) - Buchanan General Hospital’s dedication to improving their patient experience can be seen in their recent HCAHPS survey data.
- [Best Practices: Enhancing Radiology Patient Experience in the ED](https://www.prcexcellence.com/insights/patient-experience/best-practices-enhancing-radiology-patient-experience-in-the-ed/) - This resource provides actionable best practices and sample scripting to improve emergency department radiology experiences.
- [Best Practices: Enhancing Lab Patient Experience in the ED](https://www.prcexcellence.com/insights/patient-experience/best-practices-enhancing-lab-patient-experience-in-the-ed/) - This resource provides actionable best practices to improve patient experiences with laboratory in the Emergency Department.
- [ED Pain Management Communication: Best Practices & Scripting Guide](https://www.prcexcellence.com/insights/patient-experience/ed-pain-management-communication-best-practices-scripting-guide/) - This resource provides actionable best practices and sample scripting to improve how emergency department staff communicate about pain management.
- [The Sum of Healthcare Experience](https://www.prcexcellence.com/insights/market-perception/the-sum-of-healthcare-experience/) - A focus on quality may seem obvious, but it’s a proven strategy for healthcare branding.
- [PRC’s National Health Survey Brief: Substance Use in the US](https://www.prcexcellence.com/insights/chna/prcs-national-health-survey-brief-substance-use-in-the-us/) - Substance use and addiction continue as critical health issues facing communities throughout America.
- [Foundations of Excellence: Accountability to Service](https://www.prcexcellence.com/insights/foundations-of-excellence/accountability-to-service/) - This "Foundation of Excellence" session provides education on the impact of unprofessional behaviors and the most common cause of lack of adherence to rule.
- [Foundations of Excellence: Focus On How, Make Meaningful Connections](https://www.prcexcellence.com/insights/foundations-of-excellence/make-meaningful-connections/) - This "Foundation of Excellence" session provides education on the key factors for obtaining excellent perceptions from even more of your patients.
- [Foundations of Excellence: First Impressions](https://www.prcexcellence.com/insights/foundations-of-excellence/first-impressions/) - This "Foundation of Excellence" session provides education on the importance setting a positive first impression has on a patient's overall experience.
- [Case Study: Surpassing Competition & Sustaining Brand Power](https://www.prcexcellence.com/insights/market-perception/case-study-surpassing-competition-sustaining-brand-power/) - Community Hospital has closed competitive gaps against surrounding hospitals and solidified their brand as an excellent place in the minds of their consumers.
- [Client Spotlight: Community Health in the Classroom](https://www.prcexcellence.com/insights/chna/client-spotlight-community-health-in-the-classroom/) - Read about the creation of a class and program for students to gain real-world public health experience through application of CHNA data and hands-on learning.
- [NPS for Beginners: Everything You Need to Know](https://www.prcexcellence.com/insights/patient-experience/nps-for-beginners-everything-you-need-to-know/) - PRC ensures our clients collect important data points like NPS and build on them with our own meaningful insights.
- [PRC's 2024 Year In Review](https://www.prcexcellence.com/insights/patient-experience/prcs-2024-year-in-review/) - Take a moment to view PRC's 2024 Year In Review and reflect on excellence in action.
- [PRC’s National Health Survey Brief: Overweight & Obesity in the US](https://www.prcexcellence.com/insights/chna/prcs-national-health-survey-brief-overweight-obesity-in-the-us-2025/) - Obesity is a complex health issue resulting from a combination of causes and individual factors such as behavior and genetics.
- [New Year, New Brand Image](https://www.prcexcellence.com/insights/market-perception/new-year-new-brand-image/) - The following principle may come as a glimmer of hope for organizations with struggling brands: it’s never too late to change.
- [Education & Health Equity: Utilizing CHNA Data in the Classroom](https://www.prcexcellence.com/insights/chna/education-health-equity-utilizing-chna-data-in-the-classroom/) - This session covers the creation of Lee Health and Florida Gulf Coast University's program for students to gain firsthand experience with health initiatives.
- [Debunking Myths & Misconceptions - Supporting Your Nursing Excellence Journey](https://www.prcexcellence.com/insights/employee-experience/debunking-myths-misconceptions-supporting-your-nursing-excellence-journey/) - Explore the journey towards nursing excellence while dispelling some of the myths and misconceptions about the requirements.
- [PRC’s National Health Survey Brief: Diabetes in the US](https://www.prcexcellence.com/insights/chna/prcs-national-health-survey-brief-diabetes-in-the-us/) - The PRC National Health Survey finds a prevalence of 12.8% of American adults with diabetes and another 15.0% with borderline or prediabetes.
- [Closing the Gap: Steps for Growing and Sustaining Brand Power](https://www.prcexcellence.com/insights/market-perception/closing-the-gap-steps-for-growing-and-sustaining-brand-power/) - Don’t miss this opportunity to gain valuable insights into how proactive strategies can reshape brand perceptions and drive success.
- [Defining Action Alerts](https://www.prcexcellence.com/insights/patient-experience/defining-action-alerts/) - Action Alerts are notifications that PRC sends to clients about serious situations mentioned by respondents during surveys.
- [Attracting Excellence in Nursing at the 2019 ANCC National Magnet Conference®](https://www.prcexcellence.com/insights/employee-experience/attracting-excellence-in-nursing-at-the-2019-ancc-national-magnet-conference/) - From pro tips on night shift mentoring to the latest in nurse safety, the 2019 ANCC National Magnet Conference® was an educational and action-packed week.
- [Sorting Out the Alphabet Soup: Understanding Orthobiologics for Better Healing](https://www.prcexcellence.com/insights/patient-experience/sorting-out-the-alphabet-soup-understanding-orthobiologics-for-better-healing/) - The new and growing field of orthobiologics presents new healing opportunities and a better experience for orthopedic patients.
- [Halfway to Differently: Checking in with our New Year's Promise](https://www.prcexcellence.com/insights/utility/halfway-to-differently-checking-in-with-our-new-years-promise/) - We started 2019 with a new tagline: Healthcare Differently. This blog discusses a new podcast, real-time offerings, first-ever PX app and more.
- [Why Patient Experience Is Important: HCAHPS and Value-Based Purchasing](https://www.prcexcellence.com/insights/why-is-px-important/hcahps-and-vbp/) - "Why is PX Important?" sessions explore the power of excellence, including loyalty's impact & outcomes of creating excellent experiences.
- [2024 PRC Healthcare Experience Summit OnDemand Sessions](https://www.prcexcellence.com/insights/patient-experience/2024-hxs-sessions/) - View OnDemand recordings of sessions from our 2024 Healthcare Experience Summit.
- [PRC’s National Health Survey Brief: Housing in the US](https://www.prcexcellence.com/insights/chna/housing-in-the-us/) - People’s homes can have a direct effect on their health and well-being, making it an important social determinant of health.
- [Professional Research Consultants Honors the Nation's Best in Healthcare](https://www.prcexcellence.com/insights/utility/2018-excellence-in-healthcare-awards/) - The 2018 Excellence in Healthcare Awards from PRC celebrate and honor those organizations committed to improving patient experience.
- [2019 PRC National Healthcare Consumer Study](https://www.prcexcellence.com/insights/market-perception/2019-prc-national-healthcare-consumer-study/) - We recognize the need to stay up-to-date with consumer habits and are excited to release the latest National Healthcare Consumer Study.
- [Point in Time vs. Ongoing Surveys: Who comes out on top?](https://www.prcexcellence.com/insights/market-perception/point-in-time-vs-ongoing-surveys-who-comes-out-on-top/) - What's the difference between a survey at a single point in time vs conducting surveys on an ongoing basis? Learn the answer to these questions and more!
- [It’s the Little Things: Beyond the Cliché Coffee Mugs](https://www.prcexcellence.com/insights/employee-experience/its-the-little-things-beyond-the-cliche-coffee-mugs/) - The smallest act of recognition could go a long way to improving your employee engagement. Some of the biggest hurdles are measurability, money, and time.
- [Burning Out Before Beginning: Exploring the Challenges of Today’s Medical Students](https://www.prcexcellence.com/insights/physician-partnership/burning-out-before-beginning-exploring-the-challenges-of-todays-medical-students/) - Each year, the cost of being a medical student increases and presents other challenges that negatively impact the future of medicine
- [Empathy Over Eyerolls](https://www.prcexcellence.com/insights/patient-experience/empathy-over-eyerolls/) - It was a truly enriching Patient Experience Week and we’d like to thank each one of the people who dedicate themselves each day to excellence in healthcare!
- [Passion Meets Profession at ACHI](https://www.prcexcellence.com/insights/chna/passion-meets-profession-at-achi/) - I have truly enjoyed watching the Association for Community Health Improvement (ACHI) conference evolve beyond IRS rules and regulations.
- [No Place Like Home: Social Determinants and Sustainable Housing](https://www.prcexcellence.com/insights/chna/no-place-like-home-social-determinants-and-sustainable-housing/) - It's true, there's no place like home. Promoting safe and sustainable housing opens the door to improving the health of countless communities.
- [Managing your reputation in today’s social media society](https://www.prcexcellence.com/insights/market-perception/managing-reputation-online/) - It’s not just consumer goods being researched: Healthcare research and decisions are based on internet searches and online reviews on social media.
- [Strategies, Sessions, and Smiles: Recapping the 2021 PRC Healthcare Experience Virtual Summit](https://www.prcexcellence.com/insights/utility/strategies-sessions-and-smiles-recapping-the-2021-prc-healthcare-experience-virtual-summit/) - The day revealed multiple components that muster up to create great collaboration and success within a healthcare organization.
- [Success Story: Planting a Community Nutrition Initiative](https://www.prcexcellence.com/insights/chna/planting-a-community-nutrition-initiative/) - Augusta Health's produce farm highlights how organizations can turn CHNA insights into powerful population health impact.
- [HCAHPS Experience Resources: Care Transitions—Medications](https://www.prcexcellence.com/insights/patient-experience/hcahps-experience-resources-care-transitions-medications/) - Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
- [HCAHPS Experience Resources: Responsiveness—Call Buttons](https://www.prcexcellence.com/insights/patient-experience/hcahps-experience-resources-responsiveness-call-buttons/) - Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
- [HCAHPS Experience Resources: Responsiveness](https://www.prcexcellence.com/insights/patient-experience/hcahps-experience-resources-responsiveness/) - Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
- [HCAHPS Experience Resources: Care Transitions](https://www.prcexcellence.com/insights/patient-experience/hcahps-experience-resources-care-transitions/) - Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
- [HCAHPS Experience Resources: Care Transitions—Care Responsibilities](https://www.prcexcellence.com/insights/patient-experience/hcahps-experience-resources-care-transitions-care-responsibilities/) - Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
- [HCAHPS Experience Resources: Care Transitions—Care Preferences](https://www.prcexcellence.com/insights/patient-experience/hcahps-experience-resources-care-transitions-care-preferences/) - Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
- [How to Build a PRC EasyView Dashboard](https://www.prcexcellence.com/insights/patient-experience/how-to-build-a-prc-easyview-dashboard/) - Discover how to use and share the new EasyView Dashboard to display important metrics for your organization, department, or team.
- [Creating a Culture of Positivity: Embracing and Enhancing Excellence](https://www.prcexcellence.com/insights/creating-a-culture-of-positivity/embracing-and-enhancing-excellence/) - "Creating a Culture of Positivity" sessions provide a framework for embracing & enhancing excellence and keeping a focus on top box.
- [Clarifying Common Misunderstandings in Research Terms](https://www.prcexcellence.com/insights/market-perception/clarifying-common-misunderstandings-in-research-terms/) - By understanding these terms, you can better navigate the complexities of research and make more informed decisions based on your findings.
- [Exploring Disparities in Urban and Rural Healthcare Markets: A Closer Look at PRC's National Consumer Study Data](https://www.prcexcellence.com/insights/market-perception/exploring-disparities-in-urban-and-rural-healthcare-markets-a-closer-look-at-prcs-national-consumer-study-data/) - In reviewing the data, it’s clear that disparities between urban & rural markets persist, particularly when it comes to access in healthcare.
- [What the AHCA Patient Safety Ruling Means for You](https://www.prcexcellence.com/insights/employee-experience/what-the-ahca-patient-safety-ruling-means-for-you/) - Florida’s AHCA recently finalized a ruling to make the AHRQ SOPS surveys mandatory for hospitals and ASCs to conduct.
- [PRC is an Approved Primary Care First Vendor](https://www.prcexcellence.com/insights/patient-experience/prc-is-an-approved-primary-care-first-vendor/) - PRC is happy to announce that we are a fully-approved vendor for Primary Care First Patient Experience of Care.
- [Confidence in Reporting: Heatmap](https://www.prcexcellence.com/insights/confidence-in-reporting/heatmap/) - "Confidence in Reporting" sessions educate you on feedback provided in PRC reporting, so you can understand, discuss, and act upon your data.
- [Smart move: Reach the right respondents with one of PRC's smart, mobile-optimized surveys](https://www.prcexcellence.com/insights/patient-experience/smart-move-smart-surveys/) - Make the right call with PRC Smart Surveys, a great way to deliver high-quality patient surveys right to the people who need them.
- [Breathing New Life into a Culture of Excellence](https://www.prcexcellence.com/insights/patient-experience/breathing-new-life-into-a-culture-of-excellence/) - Excellent patient experiences & outcomes don't just happen, they result from a carefully conceived & faithfully executed approach to the delivery of care.
- [EasyView Online Classroom Series - HCAHPS Scorecard](https://www.prcexcellence.com/insights/patient-experience/easyview-online-classroom-series-hcahps-scorecard/) - Online Classroom Series presented By Nancy Miller EasyView Support and Education Specialist, Professional Research Consultants, Inc.
- [Response Rate Webinar](https://www.prcexcellence.com/insights/patient-experience/response-rate-webinar/) - Did you know that higher response rates correlate to higher HCAHPS scores? First published by HQI, this correlation has been proven to hold for hospitals across the nation.
- [CAHPS for MIPS 2018 Webinar](https://www.prcexcellence.com/insights/patient-experience/cahps-for-mips-2018-webinar/) - MIPS is entering its second reporting year. Tune in to this webinar for information regarding timing, changes from 2017, and next steps.
- [Employee Retention Webinar](https://www.prcexcellence.com/insights/employee-experience/employee-retention-webinar-watch-now/) - This webinar will explore the drivers of retention and turnover, aligning the people who will influence retention and proven practices to improve results.
- [Chicago Exclusive! Rising Responses, Rising Scores Webinar](https://www.prcexcellence.com/insights/patient-experience/rising-responses-rising-scores-webinar-watch-now/) - Did you know that higher response rates correlate to higher HCAHPS scores? Watch this webinar on the impact of higher response rates.
- [Improving Teamwork and the Overall Quality of Care](https://www.prcexcellence.com/insights/employee-experience/improving-teamwork-and-the-overall-quality-of-carewebinar-watch-now/) - A webinar that dives into the necessity of teamwork and multidisciplinary involvement in care delivery and communication.
- [Engaged Solutions to Address Socio-Emotional Needs](https://www.prcexcellence.com/insights/chna/engaged-solutions-to-address-socio-emotional-needs/) - This webinar highlights the Center for Community Wellness advancing health equity by tackling issues facing Chicago’s high economic hardship communities.
- [Hills and Valleys of Employee Engagement](https://www.prcexcellence.com/insights/employee-experience/hills-and-valleys-of-employee-engagement/) - If you’ve been falling short on excellent employee engagement, join PRC as the experts at Marin General Hospital share their secrets for long-term success.
- [Access to Healthcare: Findings from the PRC National Health Survey](https://www.prcexcellence.com/insights/chna/access-to-healthcare-findings-from-the-prc-national-health-survey/) - Despite advances in care, many Americans still face significant healthcare barriers. Download our “Access to Healthcare” brief for more information.
- [When it is Neither Yes nor No: Understanding and Explaining Health Statistics](https://www.prcexcellence.com/insights/patient-experience/when-it-is-neither-yes-nor-no-understanding-and-explaining-health-statistics/) - In this presentation, Joseph Snipp from Aspirus, Inc. will share his methods for explaining health statistics in a way that resonates with patients.
- [OAS CAHPS Updates for 2018](https://www.prcexcellence.com/insights/patient-experience/oas-cahps-updates-for-2018/) - What better way to begin the new year than with knowledge of the latest OAS CAHPS updates? Gift yourself OAS CAHPS expertise with this webcast.
- [Substance Abuse: Findings from the PRC National Health Survey](https://www.prcexcellence.com/insights/chna/substance-abuse-findings-from-the-prc-national-health-survey/) - To inform the public about substance abuse & its impact on community health, PRC’s National Health Survey includes community data about alcohol & drugs.
- [Nurse A. Leader, Agility is My Middle Name](https://www.prcexcellence.com/insights/employee-experience/nurse-a-leader-agility-is-my-middle-name/) - Traditionally, Nurse Leaders are promoted from technical, clinical positions to management positions based on a certain skill set and style.
- [From Setback to Success: 5 Essential Elements of Service Recovery](https://www.prcexcellence.com/insights/patient-experience/from-setback-to-success-5-essential-elements-of-service-recovery/) - Join Lori Isaac, Regional Patient Experience Manager at Prime Healthcare Services, Inc, as she explains valuable steps to successful service recovery.
- [Trends & Implications with Nursing Engagement](https://www.prcexcellence.com/insights/employee-experience/trends-implications-with-nursing-engagement/) - Through diligent research, Dr. King and Leigh Ann Bradley dispelled nursing myths and found trends in generations focusing on engagement
- [Building Sustainable Collaborations: Lessons Learned from Two High Functioning Collaboratives](https://www.prcexcellence.com/insights/chna/building-sustainable-collaborations-lessons-learned-from-two-high-functioning-collaboratives/) - This webinar explores the characteristics of a coalition that has sustained a long-standing, cross-sector partnership in communities.
- [Food Insecurity in the US: Findings from the PRC National Health Survey](https://www.prcexcellence.com/insights/chna/food-insecurity-in-the-us-findings-from-the-prc-national-health-survey/) - The recent findings of the PRC National Health Survey address the startling rates of food insecurities like food deserts in your community.
- [Keys to Creating an Engaged Nurse Culture](https://www.prcexcellence.com/insights/employee-experience/keys-to-creating-an-engaged-nurse-culture/) - If you’re facing nurse burnout, don’t simply bandage a broken leg. Learn how to get to the root of the issues your nurses face and overcome them together.
- [Observations From The Bedside](https://www.prcexcellence.com/insights/physician-partnership/observations-from-the-bedside/) - While it is believed that most providers are great at observation, brush up on your skills with an interactive webinar revealing insights on how to create a positive patient-provider partnership.
- [Case Study: Driving a Culture of Excellence](https://www.prcexcellence.com/insights/employee-experience/driving-a-culture-of-excellence/) - Owensboro Health engaged PRC to help drive excellence in their nonprofit health system. Here is a case study to follow their steps towards excellence.
- [Case Study: 7 Ways to Meet and Exceed Patient Expectations](https://www.prcexcellence.com/insights/patient-experience/7-ways-to-meet-and-exceed-patient-expectations/) - Methodist Health System fiercely commits to service excellence. Implicit in its tagline, “The Meaning of Care®," is the promise to always give their best.
- [The Power of Service Recovery](https://www.prcexcellence.com/insights/patient-experience/the-power-of-service-recovery/) - Katie Owens delivers a presentation on the power of service recovery and the 7 steps to keep in mind on your path to excellence.
- [PRC’s National Health Survey Brief: Chronic Conditions](https://www.prcexcellence.com/insights/chna/prcs-national-health-survey-brief-chronic-conditions/) - The latest PRC National Health Survey identified 8 in 10 American adults as suffering from at least one chronic condition...
- [2019 CAHPS for MIPS](https://www.prcexcellence.com/insights/patient-experience/2019-cahps-for-mips/) - Join Erin Godden, PRC CAHPS Communication Manager, as she discusses the 2019 updates for Merit-based Incentive Payment System (MIPS)
- [2019 CAHPS for ACOs](https://www.prcexcellence.com/insights/patient-experience/2019-cahps-for-acos/) - PRC provides updates to the 2019 CAHPS for ACOs program in this new webinar. Watch to learn all of the important details and deadlines.
- [Response Rates: Myths & Misconceptions](https://www.prcexcellence.com/insights/utility/response-rates-myths-misconceptions/) - PRC patient experience experts break down the numbers and shed some insight on how exactly response rate impacts HCAHPS scores.
- [Case Study: Playing Every Point](https://www.prcexcellence.com/insights/patient-experience/playing-every-point/) - At first, Dr. Hallett, of Roper St. Francis Heart & Vascular Center thought something was wrong with the healthcare performance measurement.
- [A Regional Approach to Strengthening Community Health](https://www.prcexcellence.com/insights/chna/a-regional-approach-to-strengthening-community-health/) - WNC Health Network applied the spirit of collaboration to their Community Health Needs Assessments to identify and solve health problems in their community.
- [Embracing Excellence to Drive Consumers to Your Brand](https://www.prcexcellence.com/insights/market-perception/embracing-excellence-to-drive-consumers-to-your-brand/) - A PRC expert discusses the importance of having an excellent patient experience to back up the messaging you share with consumers.
- [PRC’s National Health Survey Brief: Nutrition, Physical Activity, and Weight](https://www.prcexcellence.com/insights/chna/prcs-national-health-survey-brief-nutrition-physical-activity-and-weight/) - PRC National Health Survey finds over two-thirds of American adults are classified as “overweight,” with almost half of those two-thirds also being “obese”.
- [Patient Safety: Challenge & Solution Series [pt I]](https://www.prcexcellence.com/insights/employee-experience/patient-safety-challenge-solution-series/) - Are you finding it hard for employees to participate in patient safety initiatives? There are a few root issues when it comes to employee engagement.
- [Patient Safety Report: 3 Key Highlights](https://www.prcexcellence.com/insights/employee-experience/patient-safety-report/) - PRC developed a patient safety report based on numerous conversations with hospital and health system professionals. These were the 3 key takeaways...
- [The Healthcare Burnout Crisis: Exploring Solutions](https://www.prcexcellence.com/insights/physician-partnership/the-healthcare-burnout-crisis-exploring-solutions/) - The effects of healthcare worker burnout can be disastrous, both for your team and your patients. What can you do to prevent it?
- [Patient Safety: Challenge & Solution Series [pt II]](https://www.prcexcellence.com/insights/employee-experience/patient-safety-challenge-solution-series-pt-ii/) - Too many on-boarding sessions are presentation-based and result in staff becoming passive observers, resulting in very little retention.
- [3 Steps to Project Senior Team Confidence and Build Trust in a Crisis](https://www.prcexcellence.com/insights/employee-experience/3-steps-to-project-senior-team-confidence-and-build-trust-in-a-crisis/) - Senior Vice President of Excellence Accelerator, Katie Owens, shares 3 key ways to project confidence and build trust during times of crisis.
- [What Patients are Saying During the Pandemic: Safety](https://www.prcexcellence.com/insights/patient-experience/what-patients-are-saying-during-the-pandemic-safety/) - PRC’s annual key drivers analyses identify safety as one of the most important aspects of care patients consider when evaluating their overall experience.
- [Patient Safety: Challenge & Solution Series [pt III]](https://www.prcexcellence.com/insights/employee-experience/patient-safety-challenge-solution-series-pt-iii/) - Patient safety will continue to be at risk as long as your organization struggles with communication. Learn how to tackle these issues in this publication!
- [Flattening the "Second Curve": Bracing for the Mental Health Impact of COVID-19](https://www.prcexcellence.com/insights/chna/population-based-strategies-for-improving-mental-health-in-your-community/) - With the recent and drastic change in social climate due to the COVID-19 pandemic, it's not always easy to see how mental health is affected.
- [What Patients are Saying During the Pandemic: Telehealth](https://www.prcexcellence.com/insights/patient-experience/what-patients-are-saying-during-the-pandemic-telehealth/) - Patients responded overwhelmingly with praise for the healthcare team regarding telehealth, proving that their patients' well-being was a top priority.
- [PRC National Coronavirus Community Impact Survey](https://www.prcexcellence.com/insights/chna/prc-national-coronavirus-community-impact-survey/) - The PRC National Coronavirus Community Impact Survey highlights important findings about how COVID-19 has impacted health & well-being in the country.
- [PRC After Action Review: Align Your Hospital With Joint Commission Requirements](https://www.prcexcellence.com/insights/employee-experience/prc-after-action-review-align-your-hospital-with-joint-commission-requirements/) - Conducting a PRC After Action Review is an effective way to meet the Joint Commission’s standards of After Action Reports on crises.
- [Case Study: Cultivating Excellent Patient Experience Through a Strong Patient Safety Culture](https://www.prcexcellence.com/insights/employee-experience/asante-three-rivers-medical-center-case-study/) - Asante Three Rivers Medical Center worked with PRC to administer a combination of PX & AHRQ research to better understand their patient safety culture.
- [New Data for the "New Normal"](https://www.prcexcellence.com/insights/patient-experience/new-data-for-the-new-normal/) - Is your hospital ready to take on the “new normal” of COVID-19 healthcare? Discover COVID-19 insights & strategies in this webinar.
- [How to Become a Top Performer: 5 P's of Patient Experience](https://www.prcexcellence.com/insights/patient-experience/how-to-become-a-top-performer-5-ps-of-patient-experience/) - Discover foundational elements of success & how to accomplish those steps with consistency in your inpatient & emergency department care.
- [PRC's National Health Survey Brief: Risks to Healthy Aging](https://www.prcexcellence.com/insights/chna/risks-to-healthy-aging/) - Healthcare systems face the daunting work of caring for our oldest adults, a majority of whom experience multiple diseases or conditions.
- [Understanding CMO Challenges](https://www.prcexcellence.com/insights/physician-partnership/understanding-cmo-challenges/) - PRC conducted a study with physician leaders to understand the challenges physicians face, and to help us better approach these challenges.
- [PRC’s National Health Survey Brief: Mental Health](https://www.prcexcellence.com/insights/chna/prcs-national-health-survey-brief-mental-health/) - PRC's National Health Survey addresses mental health through various measures relating to depression, stress, and help-seeking behaviors.
- [National Coronavirus Community Impact Survey: 2021 Edition](https://www.prcexcellence.com/insights/chna/national-coronavirus-community-impact-survey-2021-edition/) - The 2021 National Coronavirus Community Impact Survey provides COVID-19 insights following a year of the coronavirus becoming a regular part of our lives.
- [When the Patient Experience Shifts: Findings and Implications from our Nationwide Analysis](https://www.prcexcellence.com/insights/patient-experience/when-the-patient-experience-shifts/) - Explore data trends during COVID-19 across the continuum of care to provide context for your own PX performance evaluation & goal setting.
- [How Your HCAHPS Data Gets Used](https://www.prcexcellence.com/insights/patient-experience/how-your-hcahps-data-gets-used/) - Your hospital uses your HCAHPS survey results for your own improvement, but other organizations also use the HCAHPS data PRC submits to CMS.
- [PRC's National Health Survey Brief: Racial/Ethnic Health Equity in the US](https://www.prcexcellence.com/insights/chna/national-health-survey-brief-racial-ethnic-health-equity-in-the-us/) - Race & ethnicity are risk markers for other underlying conditions impacting health, such as housing, education, & other social determinants.
- [PRC's National Health Survey Brief: Preventive Health Care in Older Adults](https://www.prcexcellence.com/insights/chna/preventive-health-care-in-older-adults/) - This brief analyzes critical preventive health services & care access measures among older Americans from PRC's National Health Survey.
- [Guide to Retaining Excellent Employees](https://www.prcexcellence.com/insights/employee-experience/guide-to-retaining-excellent-employees/) - For organizations looking to improve their retention, the most powerful resource are the very employees they’re trying to retain.
- [Case Study: Fostering a Culture of Excellence](https://www.prcexcellence.com/insights/patient-experience/case-study-fostering-a-culture-of-excellence/) - Mission Regional's dedication, coupled with PRC's continued partnership, translates to an excellent care experience in the eyes of patients.
- [PRC's National Health Survey Brief: Substance Abuse](https://www.prcexcellence.com/insights/chna/prcs-national-health-survey-brief-substance-abuse/) - Substance abuse and addiction continue to be critical health issues facing communities throughout America.
- [PRC's National Health Survey Brief: Overweight and Obesity in the US](https://www.prcexcellence.com/insights/chna/overweight-and-obesity-in-the-us/) - PRC's National Health Survey reveals that 61% of American adults are currently overweight or obese, based on reported heights and weights.
- [2022 PRC National Healthcare Consumer Study](https://www.prcexcellence.com/insights/market-perception/2022-prc-national-healthcare-consumer-study/) - Responding to the evolution in healthcare habits, PRC conducts a survey of consumers across the country, looking for habitual trends.
- [Fostering a Culture of Excellence](https://www.prcexcellence.com/insights/patient-experience/fostering-a-culture-of-excellence/) - Explore how to use employee engagement to foster a strong employee & servant leadership culture, improve HCAHPS, and retain and recruit staff.
- [PRC's National Health Survey Brief: Rural Health in the US](https://www.prcexcellence.com/insights/chna/rural-health-in-the-us/) - Rural communities tend to be older with increasing health needs, while health care resources are often scarce and/or geographically distant.
- [Part of the Team: How to effectively include agency nurses in your PX efforts](https://www.prcexcellence.com/insights/employee-experience/part-of-the-team-how-to-effectively-include-agency-nurses-in-your-px-efforts/) - Learn how WakeMed Health and Hospitals incorporated PFE skills into their clinical orientation for agency nurses.
- [Case Study: Coming Together to Optimize Care Access](https://www.prcexcellence.com/insights/patient-experience/case-study-coming-together-to-optimize-care-access/) - Asante works to actualize their organizational vision statement to be a “trusted healthcare partner for life—every person, every time.”
- [OAS CAHPS: Testing the New Mixed Mode Option](https://www.prcexcellence.com/insights/patient-experience/oas-cahps-testing-the-new-mixed-mode-option/) - Join PRC to learn about the newly-approved OAS CAHPS mixed mode methodologies that contain an e-survey component.
- [PRC's National Health Survey Brief: Older Adults and the Social Determinants of Health](https://www.prcexcellence.com/insights/chna/older-adults-and-the-social-determinants-of-health/) - Social determinants can significantly impact the experience of aging, especially around the goals of independent living and aging in place.
- [Case Study: Answering the Call Through DEI Measures](https://www.prcexcellence.com/insights/chna/case-study-answering-the-call-through-dei-measures/) - UnityPoint Health – Trinity built initiatives to withstand time, bring the community together, and inform the public on healthcare resources.
- [A CHNA Panel Discussion: Building Equity Through Collaboration](https://www.prcexcellence.com/insights/chna/a-chna-panel-discussion-building-equity-through-collaboration/) - Learn pertinent strategies to create positive changes in community health and highlight health equity as a much-needed priority.
- [Case Study: Creating Excellence in Environmental Services](https://www.prcexcellence.com/insights/patient-experience/case-study-creating-excellence-in-environmental-services/) - Missouri Baptist Sullivan ranks as a top-performing hospital, overcoming challenges as a critical access hospital to provide excellent care.
- [PRC's National Health Survey Brief: Tobacco Use in the US](https://www.prcexcellence.com/insights/chna/tobacco-use-in-the-us/) - PRC's National Health Survey finds that 17.4% of adults currently smoke cigarettes, whether occasionally or every day.
- [2022 PRC Healthcare Experience Summit OnDemand Sessions](https://www.prcexcellence.com/insights/utility/2022-prc-healthcare-experience-summit-ondemand-sessions/) - View OnDemand recordings of sessions from our 2022 Healthcare Experience Summit.
- [Case Study: Creating a Community Focal Point](https://www.prcexcellence.com/insights/chna/case-study-creating-a-community-focal-point/) - Saint Anthony Hospital's longstanding dedication to improving the health of their community is embodied in their upcoming initiatives.
- [Twinkle, Twinkle, Little Star: Cradling Babies & Employees](https://www.prcexcellence.com/insights/employee-experience/twinkle-twinkle-little-star-cradling-babies-employees/) - Taumaoe Gaoteote from Santa Clara Valley Medical Center shares strategies to boost patient & employee experience as life enters the world.
- [PRC's National Health Survey Brief: Diabetes in the US](https://www.prcexcellence.com/insights/chna/diabetes-in-the-us/) - PRC's National Health Survey finds 13.8% of American adults are diabetic, and 9.7% who are prediabetic or are “borderline” diabetic.
- [Case Study: Fostering Health Equity by Creating Equitable Housing](https://www.prcexcellence.com/insights/chna/case-study-fostering-health-equity-by-creating-equitable-housing/) - St. Joseph's Health led the creation of equitable housing with access to healthcare resources to serve their community beyond hospital walls.
- [Power of Transparency: Sharing the Patient Voice](https://www.prcexcellence.com/insights/patient-experience/power-of-transparency-sharing-the-patient-voice/) - Discover a simple addition to your patient experience to meet patients online before they choose to walk through your doors.
- [PRC’s National Health Survey Brief: Mental Health in the US](https://www.prcexcellence.com/insights/chna/prcs-national-health-survey-brief-mental-health-in-the-us/) - PRC's National Health Survey explores mental health by addressing measures relating to depression, stress, and help-seeking behaviors.
- [OAS File Review For CPT/G Codes](https://www.prcexcellence.com/insights/patient-experience/oas-file-review-for-cpt-g-codes/) - CMS has identified CPT codes and a few specific G-codes as the primary criterion used to identify eligibility.
- [Success Story: Overcoming Deaths of Despair in Rural Communities](https://www.prcexcellence.com/insights/chna/success-story-overcoming-deaths-of-despair-in-rural-communities/) - The Wallowa County Health Care District partnered with PRC to administer a CHNA, revealing alarming behavioral health findings.
- [PRC’s National Health Survey Brief: LGBTQ+ Health Equity](https://www.prcexcellence.com/insights/chna/lgbtq-health-equity/) - PRC's National Health Survey included questions about sexual orientation & gender identity to gauge disparities experienced by LGBTQ+ adults.
- [2023 PRC National Healthcare Consumer Study](https://www.prcexcellence.com/insights/market-perception/2023-prc-national-healthcare-consumer-study/) - The 2023 PRC National Consumer Study looks at trends of how consumers nationwide feel about the state of healthcare in their own communities.
- [OAS CAHPS Checklist: Protocol to Best Practices](https://www.prcexcellence.com/insights/patient-experience/oas-cahps-checklist-protocol-to-best-practices/) - Join PRC for a review of the components & changes in the OAS CAHPS program as we move towards mandatory data collection & submission.
- [PRC’s National Health Survey Brief: Diversity, Equity & Inclusion](https://www.prcexcellence.com/insights/chna/prcs-national-health-survey-brief-diversity-equity-inclusion/) - PRC’s community health research highlights health disparities that could benefit from such DEI-focused efforts to promote health equity.
- [2023 PRC Healthcare Experience Summit OnDemand Sessions](https://www.prcexcellence.com/insights/chna/2023-prc-healthcare-experience-summit-ondemand-sessions/) - View OnDemand recordings of sessions from our 2023 Healthcare Experience Summit.
- [A Pandemic’s Effect on Health in the US](https://www.prcexcellence.com/insights/chna/a-pandemics-effect-on-health-in-the-us/) - Explore COVID-19's lingering impact on communities across the country with data from PRC's National Health Survey.
- [Creating a Culture of Mutual Care and Mutual Respect](https://www.prcexcellence.com/insights/employee-experience/creating-a-culture-of-mutual-care-and-mutual-respect/) - This conversation tackles compassion fatigue & shapes clear expectations for the shared responsibility between colleagues & customers.
- [Client Spotlight: Positioning an Employee Culture for Excellence](https://www.prcexcellence.com/insights/employee-experience/client-spotlight-positioning-an-employee-culture-for-excellence/) - Through strong leadership and utilization of PRC insights, York General has seen sustained improvements in employee culture indicators.
- [PRC’s National Health Survey Brief: Rural Health in America](https://www.prcexcellence.com/insights/chna/prcs-national-health-survey-brief-rural-health-in-america/) - In many ways, rural Americans experience health and health care very differently from their urban counterparts.
- [PRC's National Health Survey Brief: Adverse Childhood Experiences in the US](https://www.prcexcellence.com/insights/chna/adverse-childhood-experiences-in-the-us/) - In our National Health Survey, adults throughout the US were asked about their history of ACEs through a series of survey questions.
- [The Staying Power of Engagement: Recapping the 2024 National Nursing Study](https://www.prcexcellence.com/insights/employee-experience/the-staying-power-of-engagement-recapping-the-2024-national-nursing-study/) - Review the results from the 2024 National Nursing Study that focused on data surrounding engagement, retention, and burnout.
- [2024 National Nursing Study: The Staying Power of Engagement](https://www.prcexcellence.com/insights/employee-experience/2024-national-nursing-study-the-staying-power-of-engagement/) - The 2024 National Nursing Study focuses on the underlying factors driving many of the trends currently seen in nursing.
- [PRC’s National Health Survey Brief: Mental Health in the US](https://www.prcexcellence.com/insights/chna/prcs-national-health-survey-brief-mental-health-in-the-us-2024/) - PRC takes a multifaceted approach to measuring mental health, addressing a measures relating to depression, stress, and seeking help.
- [Home-Grown Impact: Planting a Community Nutrition Initiative](https://www.prcexcellence.com/insights/chna/home-grown-impact-planting-a-community-nutrition-initiative/) - Explore the planning and implementation of Augusta Health's innovative community nutrition strategy through home-grown food access.
- [Hospital Value-Based Purchasing Updates 2019](https://www.prcexcellence.com/insights/patient-experience/hospital-value-based-purchasing-updates-2019/) - We’re excited to share 2019's Centers for Medicare & Medicaid Services (CMS) Value-Based Purchasing (VBP) program updates that impact your bottom line.
- [Turning data into doing: Monitoring patient satisfaction in the emergency department](https://www.prcexcellence.com/insights/patient-experience/data-into-doing-monitoring-emergency-patient-satisfaction/) - Through reporting with PRC, Southern Ohio Medical Center leadership came to better understand how patients perceived their emergency department & its care.
- [Purpose & Persistence - Keeping Nursing Staff and Patients Safe](https://www.prcexcellence.com/insights/employee-experience/success-story-purpose-persistence-keeping-nursing-staff-and-patients-safe/) - Morris Hospital has received multiple awards based on their nurse satisfaction data and dedication to an excellent employee experience.
- [Minorities in Healthcare: Adjusting with the Times and Paving the Path for Healthcare Diversity](https://www.prcexcellence.com/insights/utility/minorities-in-healthcare-adjusting-with-the-times-and-paving-the-path-for-healthcare-diversity/) - The United States is constantly undergoing demographic change. Increasing minorities in healthcare is a must to improve health.
- [Rate Your Experience: The Importance of Consumer Perceptions](https://www.prcexcellence.com/insights/market-perception/rate-your-experience-the-importance-of-consumer-perceptions/) - Understanding how your community feels is more than a commodity. It is a necessary practice to ensure your brand is as strong as it can be.
- [Introducing the New PRC EasyView Dashboard](https://www.prcexcellence.com/insights/patient-experience/introducing-the-new-prc-easyview-dashboard/) - Join our PRC EasyView® Support Specialist for a brief demo of the new Dashboard updates on PRCEasyView.com.
- [Key Drivers FAQ](https://www.prcexcellence.com/insights/patient-experience/key-drivers-faq/) - One of the most useful tools for prioritizing your customer service activities is Key Drivers of Excellence.
- [Wait Time Communication in the Emergency Department](https://www.prcexcellence.com/insights/patient-experience/wait-time-communication-in-the-emergency-department/) - One of the most powerful techniques to improve and sustain an emergency department experience that drives patient loyalty is implementing ways to keep patients informed throughout their stay. When patients hold our Emergency Departments accountable for the quality of the patient experience through the ED Survey or ED CAHPS Survey, we often see several questions
- [A Lot Can Happen in 15 Minutes: Patient Experience in the Physician Office](https://www.prcexcellence.com/insights/patient-experience/a-lot-can-happen-in-15-minutes-patient-experience-in-the-physician-office/) - Time and time again, our research shows that four things significantly impact how patients feel about the overall experience.
- [Best Practices: Survey Invite Cards](https://www.prcexcellence.com/insights/patient-experience/best-practices-survey-invite-cards/) - Tips for maximizing survey participation from your patients when using survey invite cards.
- [Introducing the PX Success Series](https://www.prcexcellence.com/insights/patient-experience/introducing-the-px-success-series/) - Optimize your patient experience performance in with our PX Success Series of videos, now available exclusively to PRC partners.
- [Foundations of Excellence: One Team, One Goal](https://www.prcexcellence.com/insights/foundations-of-excellence/one-team-one-goal/) - "Foundation of Excellence" sessions provide education on components to establishing an understanding of purpose for patient experience.
- [Confidence In Reporting: EasyView to You](https://www.prcexcellence.com/insights/confidence-in-reporting/ev2u/) - "Confidence in Reporting" sessions educate you on feedback provided in PRC reporting, so you can understand, discuss, and act upon your data.
- [Confidence in Reporting: Voices](https://www.prcexcellence.com/insights/confidence-in-reporting/voices-comments/) - "Confidence in Reporting" sessions educate you on feedback provided in PRC reporting, so you can understand, discuss, and act upon your data.
- [Confidence in Reporting: Key Drivers® and Snapshots](https://www.prcexcellence.com/insights/confidence-in-reporting/key-driver-and-snapshot-graphs/) - "Confidence in Reporting" sessions educate you on feedback provided in PRC reporting, so you can understand, discuss, and act upon your data.
- [Confidence in Reporting: Target Tracker](https://www.prcexcellence.com/insights/confidence-in-reporting/target-tracker/) - "Confidence in Reporting" sessions educate you on feedback provided in PRC reporting, so you can understand, discuss, and act upon your data.
- [Confidence in CAHPS: Communicating About HCAHPS](https://www.prcexcellence.com/insights/confidence-in-cahps/communicating-about-hcahps/) - "Confidence in CAHPS" sessions provide education about CAHPS questions & measurement scales, reporting, and threshold & comparison options.
- [Confidence in CAHPS: About HCAHPS Reporting](https://www.prcexcellence.com/insights/confidence-in-cahps/about-hcahps-reporting/) - "Confidence in CAHPS" sessions provide education about CAHPS questions & measurement scales, reporting, and threshold & comparison options.
- [Confidence In The Questions: Survey Questions and Branches of Research](https://www.prcexcellence.com/insights/confidence-in-the-questions/survey-questions-branches-of-research/) - "Confidence in the Questions" sessions provide a framework for understanding the branches of patient perception research.
- [Confidence in the Research Process: Esurvey](https://www.prcexcellence.com/insights/confidence-in-the-research-process/esurvey-process/) - "Confidence in the Research Process" sessions provide education on the data collection process for your surveys.
- [Confidence in the Research Process: Phone Methodology Overview](https://www.prcexcellence.com/insights/confidence-in-the-research-process/phone-methodology-overview/) - "Confidence in the Research Process" sessions provide education on the data collection process for your surveys.
- [Confidence in the Research Process: PRC's Ongoing Process](https://www.prcexcellence.com/insights/confidence-in-the-research-process/process-overview/) - "Confidence in the Research Process" sessions provide education on the data collection process for your surveys.
- [Why Patient Experience Is Important: Outcomes of Creating an Excellent Experience](https://www.prcexcellence.com/insights/why-is-px-important/benefit-from-the-outcomes/) - "Why is PX Important?" sessions explore the power of excellence, including loyalty's impact & outcomes of creating excellent experiences.
- [Why Patient Experience is Important: The Power of Excellence](https://www.prcexcellence.com/insights/why-is-px-important/power-of-excellence/) - "Why is PX Important?" sessions explore the power of excellence, including loyalty's impact & outcomes of creating excellent experiences.
- [About PRC: Our Philosophy & Solutions](https://www.prcexcellence.com/insights/px-about-prc/our-philosophy-solutions/) - "About PRC" sessions provide education about PRC, our measurement solutions, methodologies, and philosophy.
- [2021 CAHPS® Round-Up](https://www.prcexcellence.com/insights/patient-experience/2021-cahps-round-up/) - Join PRC experts for an informative webinar that covers developments and updates in CAHPS® and VBP throughout 2021.
- [Oversampling](https://www.prcexcellence.com/insights/patient-experience/oversampling/) - For accreditation, some service areas need to demonstrate inviting a full census of their patients to participate in a survey.
- [Call Filters: Wait Time Exclusions](https://www.prcexcellence.com/insights/patient-experience/call-filters-wait-time-exclusions/) - In order to reduce survey fatigue among patients, PRC has put forth a wait period exclusion protocol that is consistent with CMS' guidelines.
- [PRC Best Practice Tips: Increasing Awareness of PRC Surveys](https://www.prcexcellence.com/insights/patient-experience/prc-best-practice-tips-increasing-awareness-of-prc-surveys/) - If a patient knows PRC may be reaching out to them, they are more likely to respond to the survey they receive.
- [Unveiling PRC VoicesAi](https://www.prcexcellence.com/insights/patient-experience/unveiling-prc-voicesai/) - Discover how VoicesAi's sentiment analysis can help your hospital synthesize qualitative patient feedback into actionable insights.
- [Coming Soon: Advanced Comment Analytics](https://www.prcexcellence.com/insights/patient-experience/coming-soon-advanced-comment-analytics/) - Join us for a client-exclusive webinar where our Senior Vice President, Research Operations will introduce a new way to listen to patients.
- [PRC Esurveys: Frequently Asked Questions](https://www.prcexcellence.com/insights/patient-experience/prc-esurveys-frequently-asked-questions/) - Among PRC's methodologies for patient experience research, the most common are phone interviews and Esurveys.
- [PRC's VBP Calculator: Identifying HCAHPS VBP Opportunities](https://www.prcexcellence.com/insights/patient-experience/prcs-vbp-calculator-identifying-hcahps-vbp-opportunities/) - Learn how to use the context of VBP to make decisions about your HCAHPS improvement efforts with our new tutorial for PRC’s VBP Calculator.
- [PRC Best Practices: Understanding and Caring](https://www.prcexcellence.com/insights/patient-experience/prc-best-practices-understanding-and-caring/) - PRC's Best Practices series provides client insights to share methods on various topics. This piece discusses being understanding & caring.
- [PRC Best Practices: Total Time Spent](https://www.prcexcellence.com/insights/patient-experience/prc-best-practices-total-time-spent/) - PRC's Best Practices series provides client insights to share methods on various topics, with this piece discussing total time spent.
- [PRC Best Practices: Safety](https://www.prcexcellence.com/insights/patient-experience/prc-best-practices-safety/) - PRC's Best Practices series provides client insights to share successful methods on various topics, with this piece discussing safety.
- [PRC Best Practices: Quiet Environments](https://www.prcexcellence.com/insights/patient-experience/prc-best-practices-quiet-environments/) - PRC's Best Practices series provides client insights to share successful methods on various topics, with this piece discussing quiet care environments.
- [PRC Best Practices: Privacy](https://www.prcexcellence.com/insights/patient-experience/prc-best-practices-privacy/) - PRC's Best Practices series provides client insights to share successful methods on various topics, with this piece discussing privacy.
- [PRC Best Practices: Pain Management](https://www.prcexcellence.com/insights/patient-experience/prc-best-practices-pain-management/) - PRC's Best Practices series provides client insights to share successful methods on various topics, with this piece discussing pain management.
- [PRC Best Practices: Food Service](https://www.prcexcellence.com/insights/patient-experience/prc-best-practices-food-service/) - PRC's Best Practices series provides insights from clients to share successful methods on various topics, with this piece discussing hospital food service.
- [PRC Best Practices: Courtesy & Friendliness](https://www.prcexcellence.com/insights/patient-experience/prc-best-practices-courtesy-friendliness/) - PRC's Best Practices series provides client insights to share successful methods on various topics, with this piece discussing courtesy & friendliness.
- [PRC Best Practices: Communication](https://www.prcexcellence.com/insights/patient-experience/prc-best-practices-communication/) - PRC's Best Practices series provides client insights to share successful methods on various topics, with this piece discussing discharge communication.
- [PRC Best Practices: Caring for Self at Home & Discharge Instructions](https://www.prcexcellence.com/insights/patient-experience/prc-best-practices-caring-for-self-at-home-discharge-instructions/) - PRC's Best Practices series provides client insights to share successful methods on various topics, with this piece discussing discharge instructions.
- [PRC Best Practices: Call Buttons & Nurses Responding to Requests](https://www.prcexcellence.com/insights/patient-experience/prc-best-practices-call-buttons-nurses-responding-to-requests/) - PRC's Best Practices series provides client insights to share successful methods on various topics, with this piece discussing call buttons.
- [PRC Best Practices: Admission & Registration](https://www.prcexcellence.com/insights/patient-experience/prc-best-practices-admission-registratoin/) - PRC's Best Practices series provides client insights to share successful methods on various topics, with this piece discussing admission & registration.
- [PRC Best Practices: Cleanliness](https://www.prcexcellence.com/insights/patient-experience/prc-best-practices-cleanliness/) - PRC's Best Practices series provides insights from clients for clients to share successful methods on various topics, with this piece discussing cleanliness
- [Compassion Tribe Video Series: Supporting Your Staff in Crisis](https://www.prcexcellence.com/insights/employee-experience/compassion-tribe-video-series-supporting-your-staff-in-crisis/) - The Compassion Tribe Video Series is a collection of videos to help healthcare organizations manage, work, and lead during the COVID-19 health crisis.
- [We're Open: Building Confidence in a New Normal](https://www.prcexcellence.com/insights/patient-experience/were-open-building-confidence-in-a-new-normal/) - As healthcare leaders, staff, and physicians, we have learned a lot over the last several weeks, yet there is still a lot to learn ahead of us.
- [PRC Data Collection & Reporting During COVID-19](https://www.prcexcellence.com/insights/patient-experience/prc-data-collection-reporting-during-covid-19/) - Discover reporting recommendations to reflect the current COVID-19 health crisis, along with answers to frequently-asked questions surrounding the pandemic.
- [Understanding Your Data: When HCAHPS Dimensions & Overall Rating Seem Misaligned](https://www.prcexcellence.com/insights/patient-experience/understanding-your-data-when-hcahps-dimensions-overall-rating-seem-misaligned/) - Have you ever found looked at the HCAHPS Dashboard and wondered why your Overall Rating is doing well while your other dimensions are not, or vice versa?
- [Restoring Professionalism](https://www.prcexcellence.com/insights/employee-experience/restoring-professionalism/) - Few things can draw the oxygen out of a department (or unit) like a climate that permits negativity through gossip, bullying and/or rudeness.
- [Experience Mapping](https://www.prcexcellence.com/insights/patient-experience/experience-mapping/) - Experience Mapping is an process that maps the patient experience before, during, and after care delivery and identifies "touchpoints" that build trust.
- [Perioperative Services](https://www.prcexcellence.com/insights/patient-experience/perioperative-services/) - List of sample non-negotiable behaviors to employ in perioperative services, including managing up and respectful communication.
- [Ambulatory Senior Leader Rounding](https://www.prcexcellence.com/insights/patient-experience/ambulatory-senior-leader-rounding/) - While conducting SLR in the ambulatory setting is very similar to the acute care environment, there are a few key differences to prepare for.
- [Maximizing Discharge Phone Calls](https://www.prcexcellence.com/insights/patient-experience/maximizing-discharge-phone-calls/) - A critical component and best practice in the caregiver-patient partnership is how we manage the transition from hospital to home.
- [Outpatient Discharge Communication](https://www.prcexcellence.com/insights/patient-experience/outpatient-discharge-communication/) - Despite our best intentions, there is a disconnect between the communication and actions we put in place to provide discharge/post visit clarity
- [Gathering Physician Perceptions](https://www.prcexcellence.com/insights/physician-partnership/gathering-physician-perceptions/) - It is important to gather physician perceptions of hospital services from the broad group and not only those who use specific services on a daily basis.
- [Why don't my PX scores match what I'm hearing?](https://www.prcexcellence.com/insights/patient-experience/third-person-vs-first-person-management/) - This doc explores why sometimes our survey results don't match what we believe our patients say about their actual experiences.
- [Classroom Series: EasyView App Tutorial](https://www.prcexcellence.com/insights/patient-experience/classroom-series-easyview-app-tutorial/) - PRC continues to break ground: introducing the PRC EasyView® app, the industry’s first real time data and reporting platform for mobile devices.
- [The Importance of Discharge Units in PX](https://www.prcexcellence.com/insights/patient-experience/the-importance-of-discharge-units-in-px/) - For many hospitals, PRC uses stratified sampling at the discharge unit level to measure the inpatient experience. PRC still frames the questions...
- [White Bars on PRC EasyView®](https://www.prcexcellence.com/insights/patient-experience/white-bars-on-prc-easyview/) - EasyView® enables you to see the most current data available alongside historical data so you can see progress over tim using color distinction.
- [Explaining PRC's Excellent-Poor Scale](https://www.prcexcellence.com/insights/patient-experience/explaining-prcs-excellent-poor-scale/) - But we also have to appreciate the fact that we are trying to capture a qualitative evaluation of the patient’s experience.
- [Establishing Interview Legitimacy](https://www.prcexcellence.com/insights/patient-experience/establishing-interview-legitimacy/) - When interviewing patients, we want to establish PRC’s call legitimacy & inspire respondents to consider the healthcare experience for which we are calling.
- [Analyzing (Seemingly) Contradicting Motion](https://www.prcexcellence.com/insights/patient-experience/analyzing-seemingly-contradicting-motion/) - To establish a percentile ranking, PRC compares your data to our national normative database, which is compiled on an annual basis.
- [Differing n Sizes Across Questions](https://www.prcexcellence.com/insights/patient-experience/differing-n-sizes-across-questions/) - When viewing the number of responses per survey question, you may notice that some questions have fewer responses than others.
- [PRC's Method for Normative Comparisons](https://www.prcexcellence.com/insights/patient-experience/prcs-method-for-normative-comparisons/) - In order to give more meaning to this Percent Excellent raw score, PRC provides you Percentile Rankings, also known as normative comparisons.
- [HCAHPS Survey Eligibility Guidelines](https://www.prcexcellence.com/insights/patient-experience/hcahps-survey-eligibility-guidelines/) - The HCAHPS guidelines outline the following eligibility requirements and exclusion restrictions for patients. Premium Content for PRC clients.
- [Additional VBP Resources](https://www.prcexcellence.com/insights/patient-experience/additional-vbp-resources/) - The following VBP resources contain helpful links to help you learn more about the evaluation process as it evolves each year.
- [Percent Top Box vs. Percentile Rankings](https://www.prcexcellence.com/insights/patient-experience/percent-top-box-vs-percentile-rankings/) - Anyone who visits PRCEasyView.com® will quickly realize that the two most important numbers on the website are Percent Top Box and Percentile Rankings
- [Phone Survey Caller IDs](https://www.prcexcellence.com/insights/patient-experience/phone-survey-caller-ids/) - With our caller ID protocol, we always want to ensure patients feel comfortable answering the phone and talking to us about their healthcare experience.
- [Excellence Without Key Drivers®](https://www.prcexcellence.com/insights/patient-experience/excellence-without-key-drivers/) - Key Drivers are determined through statistical analysis using survey responses from patients discharged from the survey area;
- [Responding to Negative Feedback on PX Surveys](https://www.prcexcellence.com/insights/patient-experience/responding-to-patient-comments/) - PRC collects and monitors our telephone interviewers, it's important to respond to any negative PX comments to improve quality of care.
- [Populations and Sample Sizes](https://www.prcexcellence.com/insights/patient-experience/populations-and-sample-sizes/) - To understand this recommendation, it’s helpful to understand the relationship between population and sample sizes during interviews.
- [Analyzing Net Promoter Scores](https://www.prcexcellence.com/insights/patient-experience/analyzing-net-promoter-scores/) - PRC believes the investment with the biggest return is an excellent experience for your patients so that you have earned their loyalty to your organization.
- [The Importance of Third-Party Feedback](https://www.prcexcellence.com/insights/patient-experience/the-importance-of-third-party-feedback/) - While differences can exist between data collected by internal and external means, the information collected is more similar than you may initially believe.
- [Saw Tooth Patterns in Research](https://www.prcexcellence.com/insights/patient-experience/saw-tooth-patterns-in-research/) - A saw tooth pattern refers to results jumping up and down from time period to time period. This pattern can be frustrating to anyone held accountable.
- [Understanding Key Drivers®](https://www.prcexcellence.com/insights/patient-experience/understanding-key-drivers/) - Key Drivers of Excellence are determined through statistical analysis and tell you what’s most influential on patients’ perceptions of quality of care.
- [Displaying Data](https://www.prcexcellence.com/insights/patient-experience/displaying-data/) - Knowing what data to display and when to display it is difficult. Every question can't be prioritized, so data from every question should not be displayed.
- [Expressing Gratitude to Employees](https://www.prcexcellence.com/insights/employee-experience/expressing-gratitude-to-employees/) - Expressing gratitude may seem less hard-nosed than other aspects of leadership, but it can have a dramatic impact on morale, culture, and behavior.
- [HCAHPS Sampling and Interviewing](https://www.prcexcellence.com/insights/patient-experience/hcahps-sampling-and-interviewing/) - CMS has clearly-outlined guidelines for every aspect of data collection and PRC has worked very hard to develop processes that adhere to these guidelines.
- [Mental Health Patient Interview Protocols](https://www.prcexcellence.com/insights/patient-experience/mental-health-patient-interview-protocols/) - PRC recognizes that there are certain protocols to interviewing which are unique for behavioral health, psychiatric, and mental health patients.
- [Sample Size Considerations](https://www.prcexcellence.com/insights/patient-experience/sample-size-considerations/) - Sample size is one of the most important decisions you can make in your research study design. This is premium content for PRC clients.
- [PRC Survey Validity](https://www.prcexcellence.com/insights/patient-experience/prc-survey-validity/) - "Is the PRC survey valid?" In a word, yes.Validity is the extent to which an indicator measures what it is intended to measure.
- [PRC Survey Reliability](https://www.prcexcellence.com/insights/patient-experience/prc-survey-reliability/) - A good survey question should produce the same response from a respondent each time it is asked. Here's how to test if the survey is reliable.
- [Scripting the Patient Conversation](https://www.prcexcellence.com/insights/patient-experience/scripting-the-patient-conversation/) - “Scripting” in healthcare describes specific phrases that caregivers use to increase patients’ understanding of the care. Tips on patient conversation here.
- [Giving Employee Feedback](https://www.prcexcellence.com/insights/employee-experience/giving-employee-feedback/) - The easiest way to provide feedback is through regular (even daily) rounding on employees. Premium Content for PRC clients.
- [Reaching Target Completions](https://www.prcexcellence.com/insights/patient-experience/reaching-target-completions/) - After PRC receives a client’s file, we pull a random sample large enough to complete that week’s needed interviews. Premium Content for PRC client.
- [Reducing Bias with Phone Surveys](https://www.prcexcellence.com/insights/patient-experience/reducing-bias-with-phone-surveys/) - Explaining how PRC’s phone methodology combats a few of the most dangerous survey biases, including self-selection, polarized responses, and lag time.
- [Survey Bias Reduction](https://www.prcexcellence.com/insights/patient-experience/survey-bias-reduction/) - Statisticians have realized that there is one issue that is far more important than sample size to producing useful data, and that is bias.
- [Survey Design Question Wording](https://www.prcexcellence.com/insights/patient-experience/survey-design-question-wording/) - A common question to our Survey Design Team is “How do you know how to word a question?” PRC’s position is that the challenges with how a question is worded
- [HIPAA Compliances](https://www.prcexcellence.com/insights/patient-experience/hipaa-compliances/) - HIPAA rules apply to “covered entities,” which include health plans and health care clearing houses (such as community health information systems).
- [Combating Lag Time Bias](https://www.prcexcellence.com/insights/patient-experience/combating-lag-time-bias/) - Research indicates that this amount of time affects patient perceptions in HCAHPS surveys. You can think of this as "lag time bias."
- [Motivating for Achievement in PX](https://www.prcexcellence.com/insights/patient-experience/motivating-for-achievement-in-px/) - Instead of making the challenge sound more daunting, leaders should make goals sound more accessible. Here's how to motivate the patient experience
- [Adding Patient Perceptions to Control Charts](https://www.prcexcellence.com/insights/patient-experience/adding-patient-perceptions-to-control-charts/) - Control charts, or “Shewhart charts,” have become increasingly popular as part of a hospitals’ quality improvement regimen
- [Improving Patient Safety Perceptions](https://www.prcexcellence.com/insights/patient-experience/improving-patient-safety-perceptions/) - Simply stated, to impact patients’ overall perceptions of their experience, we need to improve their perceptions of safety.
- [Interview Probing Guidelines](https://www.prcexcellence.com/insights/patient-experience/interview-probing-guidelines/) - A key advantage of PRC’s telephone methodology is that live interviewers can probe to collect the most complete and useful information.
- [CMS Adjustments to HCAHPS Data](https://www.prcexcellence.com/insights/patient-experience/cms-adjustments-to-hcahps-data/) - There are two adjustments that CMS applies to your data before scores are publicly reported on Hospital Compare: a patient mix adjustment (PMA) and a mode adjustment.
- [Voices® FAQ](https://www.prcexcellence.com/insights/patient-experience/voices-faq/) - Because tone and inflection are important to communication, hearing patient comments will help you better understand how they feel about their experience.
- [Putting Voices® to Good Use](https://www.prcexcellence.com/insights/patient-experience/putting-voices-to-good-use/) - Hearing patient comments allows hospital employees to hear the gratitude patients have for their care, and to hear suggestions directly from patients.
- [Discussing Key Drivers®](https://www.prcexcellence.com/insights/patient-experience/discussing-key-drivers/) - Key Drivers of Excellence are the areas that are most influential to patients’ overall perceptions. This is Premium Content for PRC clients.
- [Determining Action Plan Success](https://www.prcexcellence.com/insights/patient-experience/determining-action-plan-success/) - If your outcome measures don’t move after an action plan has been put in place, what is the cause? Here's how to uncover if your action plan is a success.
- [Uncovering Bright Spots](https://www.prcexcellence.com/insights/patient-experience/uncovering-bright-spots/) - Executing the best strategy to improve our patients’ experiences requires us to start from within. Find specific strategies to capitalize on.
- [Proven PRC EasyView® Tactics for Excellence](https://www.prcexcellence.com/insights/patient-experience/proven-prc-easyview-tactics-for-excellence/) - In researching best practices, managers often turn outward before viewing internal practices, but PRC EasyView® is able to help you find what’s going right.
- [Staff Motivation with PRC EasyView®](https://www.prcexcellence.com/insights/employee-experience/staff-motivation-with-prc-easyview/) - There are endless ways to slice and dice your data on PRCEasyView.com®, but here are some quick tips for staff motivation.
- [Highlighting the Postitives](https://www.prcexcellence.com/insights/patient-experience/highlighting-the-postitives/) - “Managing up" occurs when we highlight positive aspects of our service or organization. This article is a Premium Content for PRC clients.
- [Monitoring for Quality](https://www.prcexcellence.com/insights/patient-experience/monitoring-for-quality/) - PRC’s primary goal is to provide you quality data, so we vigorously examine how that data is being collected and work diligently to improve those processes.
- [Patient Norms Explained](https://www.prcexcellence.com/insights/patient-experience/patient-norms-explained/) - PRC Patient Norms, sometimes referred to as benchmarks, establish rankings and allow comparison to other facilities with which PRC conducts research.
- [Key Drivers and Improvement Efforts](https://www.prcexcellence.com/insights/patient-experience/key-drivers-and-improvement-efforts/) - When designing action plans that will improve patient perceptions, PRC recommends beginning with your Key Drivers of Excellence®.
- [50 Ideas for Creating Excellent Patient Experiences](https://www.prcexcellence.com/insights/patient-experience/50-ideas-for-creating-excellent-patient-experiences/) - Studying what's wrong, communicating compassion, identifying ways to improve, and coaching for excellence all contribute to an excellent patient experience.
- [PRC Engagement Index for Physicians](https://www.prcexcellence.com/insights/physician-partnership/prc-engagement-index-for-physicians/) - To assess physicians’ emotional and intellectual commitment to the organization, PRC uses the Engagement Index to rate physician commitment.
- [Care Transitions: PRC Best Practice Tips](https://www.prcexcellence.com/insights/patient-experience/care-transitions-prc-best-practice-tips/) - Care transitions measurement was added to the HCAHPS survey in January 2013, and became part of Value-Based Purchasing as of 2016 patients.
- [Excellence in Physician Perceptions](https://www.prcexcellence.com/insights/physician-partnership/excellence-in-physician-perceptions/) - Throughout the survey, physicians’ perceptions are measured using a five-point scale of Excellent, Very Good, Good, Fair, or Poor
- [Physician Engagement Study Measurements](https://www.prcexcellence.com/insights/physician-partnership/physician-engagement-study-measurements/) - The PRC Physician Engagement Study measures how your physicians perceive your hospital and its services, and indicates what is driving those perceptions.
- [Key Drivers of Excellence® for Physician Engagement](https://www.prcexcellence.com/insights/physician-partnership/key-drivers-of-excellence-for-physician-engagement/) - Key Drivers of Excellence® are areas that most influence physicians’ overall perceptions. They provide you with a more specific place to focus your efforts.
- [Structuring Leader-Physician Rounding](https://www.prcexcellence.com/insights/physician-partnership/structuring-leader-physician-rounding/) - The answer at most high-performing organizations in terms of medical staff perceptions is: senior leader rounding on physicians.
- [Specialty Segmentation for Physician Engagement](https://www.prcexcellence.com/insights/physician-partnership/specialty-segmentation-for-physician-engagement/) - Through a personalized presentation, understand how your results in a Physician Engagement study are segmented by specialty type.
- [Understanding Survey Design for Physician Engagement](https://www.prcexcellence.com/insights/physician-partnership/understanding-survey-design-for-physician-engagement/) - Understand what goes into designing surveys and selecting questions for PRC Physician Engagement studies. Premium Content for PRC clients.
- [2019 VBP Report Explanation](https://www.prcexcellence.com/insights/patient-experience/2019-vbp-report-explanation/) - It's that time of year again! Before you take a peek at your crisp, new VBP report, let's go over it together and make sure everything makes sense.
- [Logic Models: Planning Interventions to Impact Population Health](https://www.prcexcellence.com/insights/chna/logic-models-planning-interventions-to-impact-population-health/) - Logic models can fill in gaps on implementation strategy documents and ensure that you use funding to its greatest potential.
- [Root Cause Analysis](https://www.prcexcellence.com/insights/chna/root-cause-analysis/) - IRS requirements state that, in addition to conducting a needs assessment, hospitals must identify health needs providing a written implementation strategy
- [CHNA Glossary of Terms](https://www.prcexcellence.com/insights/chna/chna-glossary-of-terms/) - A CHNA glossary of terms for hospitals and public health organizations, available exclusivve to PRC clients and partners.
- [Reward & Recognition](https://www.prcexcellence.com/insights/employee-experience/reward-recognition/) - When it comes to reward and recognition, there is nothing more important to most individuals than a sense that their contributions are valued.
- [Executive Visibility](https://www.prcexcellence.com/insights/employee-experience/executive-visibility/) - To create and sustain change, it is important for the senior leadership team to communicate a compelling, shared vision for success.
- [Teamwork, Its Importance, and Patient Perceptions](https://www.prcexcellence.com/insights/employee-experience/teamwork-its-importance-and-patient-perceptions/) - Teamwork is the most frequently identified key driver by patients across the continuum of care. Here is a best practice resource for teamwork in healthcare.
- [Service Recovery](https://www.prcexcellence.com/insights/patient-experience/service-recovery/) - Knowing that we must work to meet the demands of patients and consumers, evaluating your service recovery process can pay dividends in creating loyalty.
- [Service Excellence Coach](https://www.prcexcellence.com/insights/patient-experience/service-excellence-coach/) - Service Excellence Coaches must exhibit the qualities, characteristics, and values espoused by the organization. Premium Content for PRC clients.
- [Safety Huddles](https://www.prcexcellence.com/insights/employee-experience/safety-huddles/) - To ensure all leaders and staff are aware of safety operations and risks, our best practice experiences show leaders coming together to begin their shifts.
- [Leader to Leader Reward and Recognition](https://www.prcexcellence.com/insights/employee-experience/leader-to-leader-reward-and-recognition/) - Our team recently observed a best practice in Peer and Leadership Recognition at a Southwestern Hospital and Health System.
- [Responsiveness](https://www.prcexcellence.com/insights/patient-experience/responsiveness/) - Responsiveness is measured by two items in the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems Survey)
- [Restoring Connections](https://www.prcexcellence.com/insights/employee-experience/restoring-connections/) - Engaging the frontlines is one of the most frequently cited barriers to improving the patient experience. Yet, our world is so familiar with staff.
- [Infusion Services](https://www.prcexcellence.com/insights/patient-experience/infusion-services/) - Narrating your care can help improve quality outcomes, patient perceptions of care and satisfaction levels, and helps create a more predictable atmosphere.
- [Hourly Rounding](https://www.prcexcellence.com/insights/patient-experience/hourly-rounding/) - Let's face it; hourly rounding is commonly considered the silver bullet for patient experience, quality, and safety outcomes
- [Goal Setting](https://www.prcexcellence.com/insights/patient-experience/goal-setting/) - Goal Setting has the power and potential to create measurable improvements in their care and create organizational alignment for change.
- [Wait Time Communication](https://www.prcexcellence.com/insights/patient-experience/wait-time-communication/) - A powerful technique to improve an emergency department experience focused on patient loyalty is communication with patients throughout their stay.
- [Excellence Through Disruption](https://www.prcexcellence.com/insights/patient-experience/excellence-through-disruption/) - There are few guarantees in healthcare, although change and renovation are likely (and ironically) among those few certainties.
- [Critical Care Unit Rounding](https://www.prcexcellence.com/insights/patient-experience/critical-care-unit-rounding/) - Critical Care departments represent some of the most intense and acute care environments where patients face potentially life-threatening illness.
- [Bedside Shift Report](https://www.prcexcellence.com/insights/employee-experience/bedside-shift-report/) - Bedside shift report is the practice of having caregivers from an off-going shift working with the oncoming care team to consistently “report off”.
- [Breaking Down the C-H-N-A](https://www.prcexcellence.com/insights/chna/breaking-down-the-c-h-n-a/) - Take a moment to go through the CHNA acronym, picture your community at each letter, and imagine the impact that your organization can lead.
- [Dissecting the Patient-Consumer Quadrants](https://www.prcexcellence.com/insights/market-perception/dissecting-the-patient-consumer-quadrants/) - Explore how to bridge the gap between patient & consumer performance in a way that optimizes both for sustained organizational success.
- [FFY 2024 HCAHPS Proposed Rule Published](https://www.prcexcellence.com/insights/patient-experience/ffy-2024-hcahps-proposed-rule-published/) - CMS announced several changes for HCAHPS guidelines as a result of observations from the 2021 HCAHPS mode experiment.
- [Enhancing Patient Experiences through Self-Reflection on Language and Demeanor](https://www.prcexcellence.com/insights/patient-experience/enhancing-patient-experiences-through-self-reflection-on-language-and-demeanor/) - Healthcare providers can often make a significant impact through the words used and their overall demeanor.
- [What Patient Experience Data Has Revealed Since the Pandemic Started](https://www.prcexcellence.com/insights/patient-experience/what-patient-experience-data-has-revealed-since-the-pandemic-started/) - The Healthcare Experience Matter Podcast examines shifts in data within patient experience trends since the start of the pandemic.
- [What 2023 Medicaid Redeterminations Mean for Your Hospital](https://www.prcexcellence.com/insights/patient-experience/what-2023-medicaid-redeterminations-mean-for-your-hospital/) - As Medicaid officials begin redetermining coverage and eligibility, millions of patients nationwide face losing their health insurance.
- [Revisiting Our HCAHPS Response Rate Analysis Post-Pandemic](https://www.prcexcellence.com/insights/patient-experience/revisiting-our-hcahps-response-rate-analysis-post-pandemic/) - In response to HCAHPS scores and response rates declining during the pandemic, we revisited some of our prior research.
- [Exploring Racial and Ethnic Disparities in COVID-19 and Healthcare](https://www.prcexcellence.com/insights/chna/exploring-racial-and-ethnic-disparities-in-covid-19-and-healthcare/) - Research concerning people of color reveals the troubling reality of how COVID-19 affects some populations more than others.
- [Updated HCAHPS Mode Adjustments](https://www.prcexcellence.com/insights/patient-experience/updated-hcahps-mode-adjustments/) - CMS has announced that new mode adjustments will be applied to HCAHPS data, starting with patients discharged in January 2023.
- [Health Literacy Findings from the PRC National Health Survey](https://www.prcexcellence.com/insights/chna/health-literacy-findings-from-the-prc-national-health-survey/) - Nearly one in four Americans lack the communicative skills necessary to hold productive conversations with caregivers & suffer negative health consequences.
- [Care despair: What health insurance literacy means for public health](https://www.prcexcellence.com/insights/market-perception/health-literacy-results-in-access-barriers-what-this-means-for-public-health/) - Inadequate health literacy in most Americans results in barriers to accessing heathcare and related services, which negatively impacts public health.
- [Adverse Childhood Events Impacting Community Health](https://www.prcexcellence.com/insights/chna/adverse-childhood-events-impacting-community-health/) - The CDC has declared childhood trauma to be a public health crisis. Learn how to combat this issue with CHNAs and mental healthcare.
- [Not for the Faint of Heart: Exploring the Cardiovascular Health Disparities Affecting People of Color](https://www.prcexcellence.com/insights/chna/not-for-the-faint-of-heart-exploring-the-cardiovascular-health-disparities-affecting-people-of-color/) - When viewing heart disease from a community health perspective, research continues to show troubling health disparities across race and ethnicity.
- [Seeing the Big Picture in CG-CAHPS Survey Administration](https://www.prcexcellence.com/insights/patient-experience/seeing-the-big-picture-in-cg-cahps-survey-administration/) - While point-of-care surveys have their perks, a bigger picture presents itself when considering other methodologies for CG-CAHPS.
- [What Football Can Teach Us About Healthcare Branding](https://www.prcexcellence.com/insights/market-perception/what-football-can-teach-us-about-healthcare-branding/) - Amid the football season, we explore the similarities between successful, popular NFL teams and hospitals with strong brands.
- [The Importance of Patient Experience on Consumer Perceptions](https://www.prcexcellence.com/insights/market-perception/the-importance-of-patient-experience-on-consumer-perceptions/) - Branding is not just for clothes, soft drinks, or other consumer goods; it's extremely important for healthcare institutions as well.
- [Understanding Excellence from a Physician Perspective](https://www.prcexcellence.com/insights/physician-partnership/understanding-excellence-from-a-physician-perspective/) - The importance of excellence carries heavy implications for the care physicians provide, along with the outcomes of the patients they treat.
- [Exploring the Burden of Empathetic Distress in Healthcare](https://www.prcexcellence.com/insights/employee-experience/exploring-the-burden-of-empathetic-distress-in-healthcare/) - This episode of the Healthcare Experience Matters podcast serves as a reminder as to what empathy is in the first place.
- [What Patient Experience Excellence Looks Like with Lara Burnside](https://www.prcexcellence.com/insights/patient-experience/what-patient-experience-excellence-looks-like-with-lara-burnside/) - Defining patient experience excellence is at the foundation of this week's Healthcare Experience Matters podcast episode with Lara Burnside.
- [How Leadership Behavior Helps Reduce Employee Turnover](https://www.prcexcellence.com/insights/employee-experience/how-leadership-behavior-helps-reduce-employee-turnover/) - Effective leadership behavior helps build an engaged workforce resulting in high levels of enthusiasm & compassion for patients.
- [What it Takes to Restore a Culture of Civility in Healthcare](https://www.prcexcellence.com/insights/employee-experience/what-it-takes-to-restore-a-culture-of-civility-in-healthcare/) - The need to foster healthy work environments and equip our teams with tools to broaden civility and combat incivility is at an all-time high.
- [Advancing the Patient Experience in Children’s Healthcare](https://www.prcexcellence.com/insights/patient-experience/advancing-the-patient-experience-in-childrens-healthcare/) - On today’s discussion, we learn about some key challenges that exist when it comes to providing excellent patient experiences for children.
- [Communication and Patient Empathy in Fast-Paced Settings](https://www.prcexcellence.com/insights/patient-experience/communication-and-patient-empathy-in-fast-paced-settings/) - Today’s Healthcare Experience Matters podcast with Dr. Kacey Gibson might best be summed up in three simple words: “Just Be Human.”
- [CMS Advice on Improving your HCAHPS Data Representativeness with Response Rates: An Important Step Towards Better Health Equity](https://www.prcexcellence.com/insights/patient-experience/cms-advice-on-improving-your-hcahps-data-representativeness-with-response-rates-an-important-step-towards-better-health-equity/) - Response rates can contribute to the representativeness of your studies, and PRC’s approach to HCAHPS helps our clients actualize both.
- [Radiation Oncology (RO) Model Delayed](https://www.prcexcellence.com/insights/patient-experience/radiation-oncology-ro-model-delayed/) - CMS delayed start date of the Radiation Oncology (RO) Model from 1/1/23 to a date that will be established through future rulemaking.
- [FFY2023 HCAHPS VBP Will Be Payment Neutral](https://www.prcexcellence.com/insights/patient-experience/ffy2023-hcahps-vbp-will-be-payment-neutral/) - CMS recently finalized proposals for the Hospital Inpatient Prospective Payment Systems (IPPS).
- [New Research on the Practical Application of Leader Behaviors](https://www.prcexcellence.com/insights/employee-experience/new-research-on-the-practical-application-of-leader-behaviors/) - In today’s broadcast, Kathleen Lynam shares what new research demonstrates are high impact behaviors for this year and beyond.
- [An Insider’s Guide to Leading with Compassion](https://www.prcexcellence.com/insights/employee-experience/an-insiders-guide-to-leading-with-compassion/) - "Compassionate leaders are self-motivated. They're able to influence employees and medical staff positively”
- [Blue Oceans & Leadership Notions: A Glimpse Into the 2022 AHA Leadership Summit](https://www.prcexcellence.com/insights/utility/blue-oceans-leadership-notions-a-glimpse-into-the-2022-aha-leadership-summit/) - The PRC team took time to network with connections, former and brand new, in settings customized to the SoCal scene.
- [Maintaining Empathy for Patients in a Busy Practice Environment with Dr. Trevor Turner](https://www.prcexcellence.com/insights/patient-experience/maintaining-empathy-for-patients-in-a-busy-practice-environment-with-dr-trevor-turner/) - Dr. Turner joins for a discussion about upholding empathy and thorough communication in a demanding patient care setting.
- [Building a Positive Workplace Culture in Healthcare that Lasts](https://www.prcexcellence.com/insights/employee-experience/building-a-positive-workplace-culture-in-healthcare-that-lasts/) - How to build and sustain a positive workplace culture is explored this week on the Healthcare Experience Matters Podcast.
- [Simple Tips for Efficient and Effective Physician/Patient Communication](https://www.prcexcellence.com/insights/physician-partnership/simple-tips-for-efficient-and-effective-physician-patient-communication/) - Everyone is pressed for time in healthcare, but effective communication does not necessarily need to take more time to implement.
- [Keeping it Simple to Drive Excellent Patient Experiences](https://www.prcexcellence.com/insights/patient-experience/keeping-it-simple-to-drive-excellent-patient-experiences/) - HXF's Jeff Robbins explains in simple terms how healthcare professionals can engage their patients to drive excellent experiences.
- [Conferences, Comradery, & Collaboration: Recapping Six Months of In-Person Events](https://www.prcexcellence.com/insights/utility/conferences-comradery-collaboration-recapping-six-months-of-in-person-events/) - Here is a quick recap of the in-person events we traveled to in the first half of 2022 as your partners in healthcare excellence.
- [Why PRC Uses “Excellent” as Our Top Box Response](https://www.prcexcellence.com/insights/patient-experience/why-prc-uses-excellent-as-our-top-box-response/) - When thinking of institutions, terms like “Centers of Excellence” come to mind before “Centers of Very Good.”
- [Navigating Generational Diversity in Healthcare and Beyond – Healthcare Experience Matters Podcast](https://www.prcexcellence.com/insights/employee-experience/navigating-generational-diversity-in-healthcare-and-beyond-healthcare-experience-matters-podcast/) - Lorraine Parker-Clegg joins Healthcare Experience Matters Podcast for a truly inspiring chat about navigating generational diversity.
- [Fighting Outmigration: The Importance of Rural and Suburban Consumer Perceptions](https://www.prcexcellence.com/insights/market-perception/fighting-outmigration-the-importance-of-rural-consumer-perceptions/) - Patients bypassing their local hospital can lead to lower patient volumes and revenue, putting some rural hospitals at risk of closure.
- [Four Ways PRC Maximizes Your PX Data](https://www.prcexcellence.com/insights/patient-experience/four-ways-prc-maximizes-your-px-data/) - With our healthcare experience solutions, we make sure your data comes with the tools & insights necessary to drive meaningful PX improvement.
- [The Quest to Continuously Improve the Patient Experience – Healthcare Experience Matters Podcast](https://www.prcexcellence.com/insights/patient-experience/the-quest-to-continuously-improve-the-patient-experience-healthcare-experience-matters-podcast/) - Joe Snipp shares his unwavering passion for his job and the importance of a proactive approach for enhancing the patient experience.
- [Open Dialogue, Design, and Details on our First Roundtable Discussion](https://www.prcexcellence.com/insights/employee-experience/open-dialogue-design-and-details-on-our-first-roundtable-discussion/) - Over a hundred leaders from our client partners joined our inaugural Roundtable event, leading to an hour of meaningful dialogue and support.
- [Exploring the Code Breathe Initiative with Dr. Joshua Schwarzbaum – Healthcare Experience Matters Podcast](https://www.prcexcellence.com/insights/patient-experience/exploring-the-code-breathe-initiative-with-dr-joshua-schwarzbaum-healthcare-experience-matters-podcast/) - Dr. Joshua Schwarzbaum joins to discuss the “Code Breathe” initiative that he helped develop at St. Barnabas Hospital in New York City.
- [Speed to Trust: What Can We Gain with Better Senior Leader Rounding? – Healthcare Experience Matters Podcast](https://www.prcexcellence.com/insights/employee-experience/speed-to-trust-what-can-we-gain-with-better-senior-leader-rounding-healthcare-experience-matters-podcast/) - Senior Leader Rounding is not new, and effective senior leader rounding is timeless.
- [Simple Ways to Authentically Show Gratitude as Healthcare Leaders – Healthcare Experience Matters Podcast](https://www.prcexcellence.com/insights/employee-experience/simple-ways-to-authentically-show-gratitude-as-healthcare-leaders-healthcare-experience-matters-podcast/) - Today’s discussion focuses on the implementation of gratitude in straightforward and unique ways to make a genuine impact on people.
- [Exploring the Impact of Employee Culture and its Influence on Patient Experience and Safety – Healthcare Experience Matters Podcast](https://www.prcexcellence.com/insights/employee-experience/exploring-the-impact-of-employee-culture-and-its-influence-on-patient-experience-and-safety-healthcare-experience-matters-podcast/) - Explore employee culture's influence on both patient experience & safety, plus the importance of being grateful and sending thanks.
- [Practicing Emotional Intelligence as a Healthcare Provider with Dr. Paul Glisson – Healthcare Experience Matters Podcast](https://www.prcexcellence.com/insights/employee-experience/practicing-emotional-intelligence-as-a-healthcare-provider-with-dr-paul-glisson-healthcare-experience-matters-podcast/) - Explore the importance of emotional intelligence and its value to the worldwide community of healthcare workers and the patient experience.
- [FFY2023 HCAHPS Proposed Rule Published](https://www.prcexcellence.com/insights/patient-experience/ffy2023-hcahps-proposed-rule-published/) - CMS announced several changes to Value Based Purchasing (VBP) for HCAHPS due to observations about data collected during the pandemic.
- [CMS Releases HCAHPS National Pandemic Performance Data](https://www.prcexcellence.com/insights/patient-experience/cms-releases-hcahps-national-pandemic-performance-data-2022/) - CMS published a table that summarized changes in individual hospital level scores with data through Q3 2021.
- [Greater Recognition Needed for the Healthcare Heroes of the Opioid Crisis](https://www.prcexcellence.com/insights/chna/greater-recognition-needed-for-the-healthcare-heroes-of-the-opioid-crisis/) - The reality of the opioid epidemic further highlights the critical role healthcare professionals play in combatting opioid addiction.
- [Knowing Your Strengths to Improve the Patient Experience – Healthcare Experience Matters Podcast](https://www.prcexcellence.com/insights/patient-experience/knowing-your-strengths-to-improve-the-patient-experience-healthcare-experience-matters-podcast/) - We strive to uncover the various ways we can improve the patient experience by recognizing and embracing our own strengths.
- [Radiation Oncology (RO) Model Proposed to be Delayed](https://www.prcexcellence.com/insights/patient-experience/radiation-oncology-ro-model-proposed-to-be-delayed/) - CMS proposed delaying the current start date of the RO Model from 1/1/23 to a date that will be established through future rulemaking.
- [Takeaways on Improving the Patient Experience from the Beryl Institute ELEVATE PX 2022 – Healthcare Experience Matters Podcast](https://www.prcexcellence.com/insights/patient-experience/takeaways-on-improving-the-patient-experience-from-the-beryl-institute-elevate-px-2022-healthcare-experience-matters-podcast/) - We discuss takeaways, inspiring stories, and more from the Beryl Institute ELEVATE PX 2022 Conference that took place in Indianapolis.
- [Mental Health Tips for Busy Practitioners – Healthcare Experience Matters Podcast](https://www.prcexcellence.com/insights/employee-experience/mental-health-tips-for-busy-practitioners-healthcare-experience-matters-podcast/) - Compassionate actions such as being an active listener and giving other people our undivided attention can go a very long way.
- [Using Data to Tell a Story and Improve the Patient Experience – Healthcare Experience Matters Podcast](https://www.prcexcellence.com/insights/patient-experience/using-data-to-tell-a-story-and-improve-the-patient-experience/) - Explore the possibilities of sifting through data to gain key insights and using data to tell a story and improve the patient experience.
- [2021 HCAHPS Mode Experiment Moves Us Towards “HCAHPS 2.0”](https://www.prcexcellence.com/insights/patient-experience/2021-hcahps-mode-experiment-moves-us-towards-hcahps-2-0/) - CMS discussed preliminary findings from last year’s HCAHPS mode experiment and a loose timeline for “HCAHPS 2.0.”
- [2022 HCAHPS Vendor Update Training Information](https://www.prcexcellence.com/insights/patient-experience/2022-hcahps-vendor-update-training-information/) - Since Q1 2020, publicly reported HCAHPS scores have fallen and remain lower than pre-pandemic levels across all HCAHPS measures.
- [Avoiding Blame and Judgement, an Interview with Katie Owens – Healthcare Experience Matters Podcast](https://www.prcexcellence.com/insights/employee-experience/avoiding-blame-and-judgement-an-interview-with-katie-owens-healthcare-experience-matters-podcast/) - With efforts in place to avoid blame and judgement, we create an atmosphere that allows the patient experience to better thrive.
- [Agency Nurses and the Patient Experience – Healthcare Experience Matters Podcast](https://www.prcexcellence.com/insights/patient-experience/agency-nurses-and-the-patient-experience-healthcare-experience-matters-podcast/) - WakeMed Health & Hospitals leadership explore the relationship between agency nurses & organizations and ways to ensure they feel welcome.
- [Reversing the Impact of Emotional Exhaustion in Healthcare – Healthcare Experience Matters Podcast](https://www.prcexcellence.com/insights/employee-experience/reversing-the-impact-of-emotional-exhaustion-in-healthcare-healthcare-experience-matters-podcast/) - Katrina Coleman from MHEI covers emotional exhaustion and its impact on healthcare workers throughout the world.
- [Addressing Burnout Among Medical Assistants – Healthcare Experience Matters Podcast](https://www.prcexcellence.com/insights/employee-experience/addressing-burnout-among-medical-assistants-healthcare-experience-matters-podcast/) - Timothy Seay-Morrison, EdD, LCSW, joins the Healthcare Experience Matters podcast this week to discuss his co-authored burnout study.
- [Physician Engagement, Communication, and Results Sharing – Healthcare Experience Matters Podcast](https://www.prcexcellence.com/insights/physician-partnership/physician-engagement-communication-and-results-sharing-healthcare-experience-matters-podcast/) - HXF co-founder and president Katie Owens joins to discuss supporting senior teams & physician leaders with advancing the physician experience
- [The Importance of Gratitude with Katrina Coleman, BSN, MSN – Healthcare Experience Matters Podcast](https://www.prcexcellence.com/insights/employee-experience/the-importance-of-gratitude-with-katrina-coleman-bsn-msn-healthcare-experience-matters-podcast/) - Gratitude is something that should always be top of mind, but it is especially relevant to discuss around the holidays.
- [Supporting Team Members in Unprecedented Times: A Candid Chat with Dr. Rachel Lipner and Meredith Jones – Healthcare Experience Matters Podcast](https://www.prcexcellence.com/insights/employee-experience/supporting-team-members-in-unprecedented-times-a-candid-chat-with-dr-rachel-lipner-and-meredith-jones-healthcare-experience-matters-podcast/) - Exploring the many ways we can support each other, establish a work-life balance, and cope in these stressful times.
- [Tackling Compassion Fatigue, an Interview with Katie Owens – Healthcare Experience Matters Podcast](https://www.prcexcellence.com/insights/employee-experience/tackling-compassion-fatigue-an-interview-with-katie-owens-healthcare-experience-matters-podcast/) - Burnout & compassion fatigue have the potential to significantly hamper the morale of folks who have dedicated their lives to serving others.
- [More COVID? More than I Can Take? – Healthcare Experience Matters Podcast](https://www.prcexcellence.com/insights/employee-experience/more-covid-more-than-i-can-take-healthcare-experience-matters-podcast/) - If you feel COVID-19 is impacting you (or your team's) compassion, resilience, or joy in the workplace, today’s podcast is for you.
- [Senior Leader Rounding on Physicians – Healthcare Experience Matters Podcast](https://www.prcexcellence.com/insights/physician-partnership/senior-leader-rounding-on-physicians-healthcare-experience-matters-podcast/) - When rounding on physicians is neglected, the costs of disengagement and burnout are just too serious to ignore.
- [Practicing Mindfulness for Better Patient Experiences – Healthcare Experience Matters Podcast](https://www.prcexcellence.com/insights/patient-experience/practicing-mindfulness-for-better-patient-experiences-healthcare-experience-matters-podcast/) - Mindfulness and the ongoing, positive impact it can have on the patient experience was at the heart of this podcast episode.
- [Why Physician Loyalty Matters – Healthcare Experience Matters Podcast](https://www.prcexcellence.com/insights/physician-partnership/why-physician-loyalty-matters-healthcare-experience-matters-podcast/) - There are many ways we can measure, track and influence physician loyalty sentiments in our organizations and institutions.
- [Empathy and Communication for Better Patient Experiences – Healthcare Experience Matters Podcast](https://www.prcexcellence.com/insights/patient-experience/empathy-and-communication-for-better-patient-experiences-healthcare-experience-matters-podcast/) - Empathy, communication and mindfulness are key when it comes to helping patients, colleagues, and ourselves.
- [The Conversation Curve™ for Navigating Conflict – Healthcare Experience Matters Podcast](https://www.prcexcellence.com/insights/employee-experience/the-conversation-curve-for-navigating-conflict-healthcare-experience-matters-podcast/) - The Conversation Curve™ is a conflict resolution model with a powerful purpose: it can guide a difficult conversation to a positive solution.
- [Why Physician Engagement is Important - Healthcare Experience Matters Podcast](https://www.prcexcellence.com/insights/physician-partnership/why-physician-engagement-is-important-healthcare-experience-matters-podcast/) - Supporting physicians is crucial, so healthcare institutions of all sizes & scope should make physician engagement a priority.
- [The Season of Giving: PRC’s Annual Holiday Tradition](https://www.prcexcellence.com/insights/utility/the-season-of-giving-prcs-annual-holiday-tradition/) - Here at PRC, we have our own holiday tradition, and it’s been sharing generosity and embodying family ties for 13 years.
- [CMS Publishes OPPS Final Rule](https://www.prcexcellence.com/insights/patient-experience/cms-publishes-opps-final-rule/) - CMS published an OPPS final rule in the Federal Register which contains important information for several different programs.
- [CMS Proposes Expanding Home Health VBP Nationwide](https://www.prcexcellence.com/insights/patient-experience/cms-proposes-expanding-home-health-vbp-nationwide/) - CMS announced HHVBP expansion since participants had an average 4.6% quality score improvement & $141 million average annual Medicare savings.
- [CMS Finalizes Expanding Home Health CAHPS VBP](https://www.prcexcellence.com/insights/patient-experience/cms-finalizes-expanding-home-health-cahps-vbp/) - In a recent Federal Register final rule, CMS finalized including all Medicare-certified home health agencies in an HH VBP Model.
- [HHCAHPS VBP Cleared for Nationwide Expansion](https://www.prcexcellence.com/insights/patient-experience/hhcahps-vbp-cleared-for-nationwide-expansion/) - CMS recently announced that the Home Health Value Based Purchasing Model (HHVBP) may be expanded nationwide as soon as CY2022.
- [CMS Finalizes Changes to VBP Due to Pandemic](https://www.prcexcellence.com/insights/patient-experience/cms-finalizes-changes-to-vbp-due-to-pandemic/) - CMS provided the FY 2022 IPPS Final Rule, which provides guidance on the use of CY2020 HCAHPS data for Value Based Purchasing (VBP).
- [CMS Publishes OPPS Proposed Rule 2021](https://www.prcexcellence.com/insights/patient-experience/cms-publishes-opps-proposed-rule-2021/) - CMS published an OPPS proposed rule, containing information for programs including OAS CAHPS & the Radiation Oncology (RO) Model.
- [Data-Driven Motivation: A PRC Partner Spotlight](https://www.prcexcellence.com/insights/patient-experience/data-driven-motivation-a-prc-partner-spotlight/) - MidMichigan Health's success comes from both a dedicated care team & keeping a pulse on their PX through PRC’s healthcare discovery platform.
- [CMS Seeks Feedback on Dialysis Patient Experience Measures](https://www.prcexcellence.com/insights/patient-experience/cms-seeks-feedback-on-dialysis-patient-experience-measures/) - CMS asked for input on potential patient experience measures for the ESRD (End Stage Renal Disease) Treatment Choices (ETC) Model.
- [CMS Proposes Changes to VBP as a Result of the Pandemic](https://www.prcexcellence.com/insights/patient-experience/cms-proposes-changes-to-vbp-as-a-result-of-the-pandemic/) - CMS provided the FY 2022 IPPS Proposed Rule, which provides guidance on the use of CY2020 HCAHPS data for Value Based Purchasing (VBP).
- [CMS Releases HCAHPS National Pandemic Performance Data](https://www.prcexcellence.com/insights/patient-experience/cms-releases-hcahps-national-pandemic-performance-data/) - CMS anticipates not using any CY2020 HCAHPS data in VBP—either for the performance period for FFY2022 or as the baseline for FFY2024
- [National HCAHPS Response Rates Continue to Fall](https://www.prcexcellence.com/insights/patient-experience/national-hcahps-response-rates-continue-to-fall/) - In the most recent Care Compare update (January–December 2019 discharges), we see that national HCAHPS response rates have continued to fall.
- [Transforming COVID Patient Care: A PRC Partner Spotlight](https://www.prcexcellence.com/insights/patient-experience/transforming-covid-patient-care/) - Sparrow Hospital realized they could use their resources to allow families to have visitations with patients.
- [Minding the Gap: How Confidence Overrides Ability for Women Leading Hospitals](https://www.prcexcellence.com/insights/employee-experience/minding-the-gap-how-confidence-overrides-ability-for-women-leading-hospitals/) - Empowered women empower women. We know we need to close healthcare's gender gap, demanding us to create confidence for women to climb the corporate ladder.
- [HCAHPS 2021 Updates](https://www.prcexcellence.com/insights/patient-experience/hcahps-2021-updates/) - CMS announced that Care Compare will not update in July 2021 as previously announced, due to delays in the submission of Q3 2020 HCAHPS data.
- [ICH CAHPS Updates for 2021](https://www.prcexcellence.com/insights/patient-experience/ich-cahps-updates-for-2021/) - ICH CAHPS' October 2021 update will show data from 2019 fall and 2020 fall surveys, instead of 2020 spring and 2020 fall surveys.
- [Measuring Success with PRC](https://www.prcexcellence.com/insights/utility/measuring-success-with-prc/) - What does success look like within your organization and how can PRC help? Download our success indicators PDF to learn more.
- [PRC: Your CHNA Solution](https://www.prcexcellence.com/insights/chna/prc-your-chna-solution/) - You never know where your Community Health Needs Assessment will take you; contact PRC today to get started on your next assessment.
- [HHCAHPS Mode Experiment Coming in 2021](https://www.prcexcellence.com/insights/patient-experience/hhcahps-mode-experiment-coming-in-2021/) - In a recent HHCAHPS vendor update training, it was announced that CMS is planning to conduct a mode experiment in 2021
- [PRC’s Anniversary: 40 Years of Excellence](https://www.prcexcellence.com/insights/utility/prcs-anniversary-40-years-of-excellence/) - Innovation. Service. Quality. Collaboration. Growth. While we celebrate our 40 Anniversary, PRC remains true to these values & their impact.
- [Goodbye Hospital Compare, Hello Care Compare](https://www.prcexcellence.com/insights/patient-experience/goodbye-hospital-compare-hello-care-compare/) - CMS announced that Care Compare (formerly Hospital Compare) will freeze site data with the October 2020 publish & not refresh until July 2021.
- [Coming Soon: The Radiation Oncology Model](https://www.prcexcellence.com/insights/patient-experience/cahps-cancer-care-survey-radiation-oncology-model/) - CMS will begin to field the CAHPS® Cancer Care Survey to Radiation Oncology beneficiaries starting in April 2021.
- [OAS CAHPS Looks Ahead](https://www.prcexcellence.com/insights/patient-experience/oas-cahps-looks-ahead/) - During a recent OAS CAHPS vendor training, CMS anticipates approval of two new modes for conducting OAS CAHPS research.
- [Contact Tracing: What It Is and Why You Should Care](https://www.prcexcellence.com/insights/utility/contact-tracing-what-it-is-and-why-you-should-care/) - Contact tracing complements existing COVID-19 initiatives & adds a systematic, data-driven layer to any community’s pandemic response.
- [PRC’s Proactive Measures in Response to COVID-19](https://www.prcexcellence.com/insights/employee-experience/prcs-proactive-measures-in-response-to-covid-19/) - As new information is beginning to circulate about COVID-19, PRC is committed to our staff remaining safe and your service uninterrupted.
- [2021 HCAHPS Mode Experiment Preview](https://www.prcexcellence.com/insights/patient-experience/2021-hcahps-mode-experiment-preview/) - In 2021, CMS will test modifications to web-based survey modes & investigate potential questions not currently included on HCAHPS surveys.
- [HCAHPS VBP Register Update - September 2020](https://www.prcexcellence.com/insights/patient-experience/hcahps-vbp-register-update-september-2020/) - On September 2, 2020, CMS published a Federal Register that clarified the use of Q4 2019, Q1 2020, & Q2 2020 data during COVID-19.
- [How do Nurses Impact HCAHPS Scores?](https://www.prcexcellence.com/insights/patient-experience/nurses-impact-hcahps-scores/) - We love and are proud of all our nurse partners across the country. Keep up the amazing work, nurses, none of us can do it without you!
- [Top 10 Patient Safety Issues of 2018](https://www.prcexcellence.com/insights/patient-experience/top-10-patient-safety-issues-of-2018/) - Nonetheless, the journey toward hospital safety is a long one, as well as an important element of patient satisfaction and a healthy experience.
- [Tending Lavender](https://www.prcexcellence.com/insights/physician-partnership/tending-lavender/) - Just as a Code Blue denotes the need for immediate resuscitation of the heart, team members call for a Code Lavender intervention to resuscitate well-being.
- [4 reasons to bike into the sunrise at the Excellence in Healthcare Conference](https://www.prcexcellence.com/insights/utility/bike-into-the-sunrise/) - Are you as excited as we are about the variety and quality of keynote speakers, breakout sessions, and interactive educational opportunities at EiH.
- [Dune Diaries: Reflection](https://www.prcexcellence.com/insights/utility/reflection-dune-diaries/) - Reflection upon the 2018 Excellence in Healthcare conference reveals the most rewarding opportunities were the breakout sessions.
- [Communication and the Patient Experience: A Two-Way Street](https://www.prcexcellence.com/insights/employee-experience/communication-and-the-patient-experience/) - It’s no secret that top-notch communication promotes success in almost any field. This is doubly true in healthcare, as those you’re communicating with are often in a hurry and under a lot of pressure.
- [Child HCAHPS Public Reporting](https://www.prcexcellence.com/insights/patient-experience/child-hcahps-public-reporting/) - In a notice published this week, the Agency for Healthcare Research and Quality is seeking approval to collect and publish data for Child HCAHPS.
- [Better Teamwork for a Better Patient Experience](https://www.prcexcellence.com/insights/employee-experience/teamwork-for-a-better-patient-experience/) - That teamwork wasn’t evident to me and many other patients as well. This begs the question, how do you take your teamwork from good to great?
- [Time For Innovation](https://www.prcexcellence.com/insights/patient-experience/time-to-innovate/) - As part of PRC’s celebration of Patient Experience Week with the Beryl Institute, we’re publishing a series of blog posts with today's about innovation.
- [CHNA Corner: ACHI Conference Recap](https://www.prcexcellence.com/insights/chna/2018-achi-conference/) - It’s a hot year for CHNAs, so the PRC team had the opportunity to connect with hundreds of attendees at ACHI as we passed out some fun PRC swag.
- [Living Well in the Community](https://www.prcexcellence.com/insights/chna/living-well-in-the-community/) - You could feel the possibility, potential, & determination as the summit ignited excitement to work together & create a plan where everyone can “live well."
- [Cultivating better health: Benefits of hospital gardens and the great outdoors](https://www.prcexcellence.com/insights/patient-experience/hospital-gardens-and-the-great-outdoors/) - To help bring energy to the ill and injured, hospitals are reconsidering how patients can access fresh air during their stay. Perhaps, a hospital garden?
- [Care from Home: COVID-19 and Telehealth](https://www.prcexcellence.com/insights/patient-experience/care-from-home-covid-19-and-telehealth/) - Telehealth isn’t new, but its growing popularity still makes it feel like it’s emerged in the right place at the right time.
- [Tribute to Healthcare Warriors](https://www.prcexcellence.com/insights/employee-experience/tribute-to-healthcare-warriors/) - Excellent care cannot be achieved without an equally excellent care team. Discover the ways our partners recognize their staff & physicians during COVID-19.
- [A Better than Good Cup of Joe](https://www.prcexcellence.com/insights/patient-experience/creating-excellent-px-experiences/) - PRC want our clients to create excellent experiences across their entire hospital. These are the little moments and important experiences in healthcare,
- [Primary Data Unlocks the Secret to a Powerhouse CHNA](https://www.prcexcellence.com/insights/chna/primary-data-unlocks-the-secret-to-a-powerhouse-chna/) - The data collected through a community health needs assessment (CHNA) invaluable to anyone concerned about community health.
- [The 5 R’s to Implementing Effective Tactics in Hospital Volunteer Programs](https://www.prcexcellence.com/insights/patient-experience/the-5-rs-to-implementing-effective-tactics-in-hospital-volunteer-programs/) - Hospitals rely on volunteers, so create a hospital volunteer program that positively impacts the overall patient experience.
- [Compassion Tribe Video Series: Intro](https://www.prcexcellence.com/insights/patient-experience/compassion-tribe-video-series-intro/) - The Compassion Tribe Video Series is a collection of videos to help healthcare organizations manage, work, and lead during the COVID-19 health crisis.
- [Caring for our Caregivers](https://www.prcexcellence.com/insights/patient-experience/caring-for-our-caregivers/) - PRC’s Audrey Page & Nancy Miller share how you can use PRC Voices® to compile patient comments that commend your team’s perseverance during COVID-19.
- [PRC Coronavirus Community Impact Survey](https://www.prcexcellence.com/insights/chna/prc-coronavirus-community-impact-survey/) - PRC is offering a community-specific pulse survey to help you navigate the COVID-19 health crisis and, if needed, adjust course midstream.
- [The Sound of Gratitude: A PRC Partner Spotlight](https://www.prcexcellence.com/insights/patient-experience/the-sound-of-gratitude-a-prc-partner-spotlight/) - Utilizing PRC Voices® offers unique opportunities to cultivate a better understanding of patient perception among your team.
- [Honoring the Nation’s Leaders in Excellent Healthcare](https://www.prcexcellence.com/insights/utility/honoring-the-nations-leaders-in-excellent-healthcare/) - PRC’s highest honor, The Award of Distinction, is awarded to hospitals who earned the highest top box score for key metrics during the 2019 calendar year.
- [Crisis Response Survey: Gather Feedback When It Matters the Most](https://www.prcexcellence.com/insights/employee-experience/crisis-response-survey-gather-feedback-when-it-matters-the-most/) - PRC's Crisis Response Survey is a no cost way for you to express the challenges you are facing in the midst of the COVID-19 pandemic.
- [2020 HCAHPS Updates: Coronavirus, Esurveys, and More](https://www.prcexcellence.com/insights/patient-experience/2020-hcahps-updates-coronavirus-esurveys-and-more/) - PRC’s latest updates with instructions regarding changes to the HCAHPS Quality Assurance Guidelines and news regarding additional changes considered.
- [Excellence in Turbulent Times: A Guide to Leading Care Teams in Crisis](https://www.prcexcellence.com/insights/employee-experience/excellence-in-turbulent-times-a-guide-to-leading-care-teams-in-crisis/) - Healthcare leaders need to make sure they’re setting the right example for their care teams, coming together to offer excellence in turbulent times.
- [Tackling Physician Burnout](https://www.prcexcellence.com/insights/physician-partnership/tackling-physician-burnout/) - Surely with research showing physician burnout has already affected more than half of US physicians, your organization is undoubtedly affected in some capacity.
- [Ensuring Your Physicians Don’t Sink to Burnout](https://www.prcexcellence.com/insights/physician-partnership/dont-sink-to-burnout/) - It’s a topic that’s everywhere these days, and regardless of the cause, physician burnout is a real problem & it appears it’s becoming an epidemic.
- [Healthcare Reviews Part Two: How to Write a Good One](https://www.prcexcellence.com/insights/market-perception/healthcare-reviews-part-two-how-to-write-a-good-one/) - Writing a fair and credible online healthcare review is much more than 1-5 stars on Yelp. It is an important skill for the modern patient.
- [New Decade, Same ED Wait Times](https://www.prcexcellence.com/insights/patient-experience/new-decade-same-ed-wait-times/) - ER wait times are unfavorable. Patients spend an average of two hours in the ED causing poorer health outcomes and financial burden.
- [Now Submitting! CoreQ Data with PRC](https://www.prcexcellence.com/insights/patient-experience/now-submitting-coreq-data-with-prc/) - Is your facility participating in the AHCA/NCAL Quality Initiative Recognition Program for skilled nursing care centers and assisted living facilities?
- [You Can Feel It All Over:  A Look (or Listen) into Music Therapy](https://www.prcexcellence.com/insights/patient-experience/you-can-feel-it-all-over-a-look-or-listen-into-music-therapy/) - Music therapy highlights the all-encompassing nature of music and how it welcomes itself to a place in healthcare. "Music is a world within itself..."
- [Healthcare Reviews Part One: How to Read them](https://www.prcexcellence.com/insights/market-perception/healthcare-reviews-part-one-how-to-read-them-and-how-to-write-a-good-one/) - There is a lot to understand about the nuances of reading and writing helpful healthcare reviews. We are taking an in depth look at healthcare reviews.
- [CMOs Face Challenges in Developing Physician Leaders](https://www.prcexcellence.com/insights/physician-partnership/cmos-face-challenges-in-developing-physician-leaders/) - Developing physician leaders can be difficult, as a lack of training, time, funding, and the physicians themselves present obstacles to this endeavor.
- [Night shift nursing: Not your typical 9-5’s](https://www.prcexcellence.com/insights/employee-experience/night-shift-nursing-not-your-typical-9-5s/) - Without proper training, night shift nurses affect the patient experience, remaining at-risk for fatigue and other safety risks.
- [Live! From Charleston with PRC](https://www.prcexcellence.com/insights/employee-experience/live-streams-conference/) - What is psychological safety and what does it mean for you and your team? Join us in Charleston to find out, no matter where in the world you might be!
- [Building Healthy Futures: Incorporating Community Input into a Data-Driven Method for Identifying Priorities](https://www.prcexcellence.com/insights/chna/building-healthy-futures/) - Building Healthy Futures (BHF) is a nonprofit that aims to improve the health of underserved youth through thoughtful collaboration and advocacy.
- [Mental Health Findings from the PRC National Health Survey](https://www.prcexcellence.com/insights/chna/mental-health-findings/) - Though the exact reasons remain unknown, Americans continue to face mental health obstacles in staggering numbers in a recent PRC health survey.
- [Dune Diaries: Monday, May 21](https://www.prcexcellence.com/insights/utility/monday-dune-diaries/) - When we announced that we would be having our annual conference at the Wild Dunes Resort on the Isle of Palms, we knew we’d be hosting a beautiful event.
- [Dune Diaries: Tuesday, May 22](https://www.prcexcellence.com/insights/utility/tuesday-dune-diaries-0/) - Our morning breakout sessions helped attendees understand why metrics matter to the patient experience within their hospitals.
- [Deceived by Data](https://www.prcexcellence.com/insights/patient-experience/deceived-by-data/) - In 2013, your Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) performance was at an all-time low.
- [6 Reasons Why Population Surveys Are the Future of Community Health](https://www.prcexcellence.com/insights/chna/population-surveys-are-the-future-of-community-health/) - In an age of customizable data and in-depth knowledge at our fingertips, check out these six reasons to invest in a population survey for your CHNA.
- [Congratulations to PRC’s Community Partners!](https://www.prcexcellence.com/insights/chna/congratulations-to-prcs-community-partners/) - Becker’s Healthcare has released the 2018 edition of its 100 Great Community Hospitals list and we are pleased to share the many PRC partners recognized!
- [OAS CAHPS Updates](https://www.prcexcellence.com/insights/patient-experience/oas-cahps-july-2018-updates/) - The Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS) program released several updates in July 2018.
- [PRC Partners Honored by American Hospital Association](https://www.prcexcellence.com/insights/chna/prc-partners-honored-by-aha/) - PRC CHNA partner Navicent Health of Macon, Georgia, will receive the 2018 American Hospital Association Equity of Care Award.
- [Managing Service Excellence with Varying levels of Employee Engagement](https://www.prcexcellence.com/insights/patient-experience/varying-levels-of-employee-engagement/) - A brief blog by PRC showcases how their healthcare surveys help healthcare organizations monitor and enhance employee engagement.
- [CAHPS for ACOs 2018 Webinar](https://www.prcexcellence.com/insights/hubspot-posts/cahps-for-acos-2018-webinar/) - PRC has finished another round of the annual CAHPS for ACOs vendor training and Jan Gnida is excited to share all of the latest news for the 2018 reporting year.
- [Leveraging Online Excellence](https://www.prcexcellence.com/insights/market-perception/leveraging-online-excellence/) - For years, consumers relied mostly on recommendations from friends and family for healthcare information. Online reviews have skyrocketed in popularity.
- [Going the Extra Mile in an Unexpected Way can Lead to an Improved Customer Experience](https://www.prcexcellence.com/insights/employee-experience/going-the-extra-mile/) - Technology is everywhere around us these days. Why not, as service providers, encourage the use of alternate ways to handle customer service?
- [Facing the music: What to do when online comments get tough](https://www.prcexcellence.com/insights/patient-experience/facing-the-music-what-to-do-when-online-comments-get-tough/) - Reading online comments on your hospital’s Facebook page feels bad enough, but knowing that it’s your job to respond seems like a downright nightmare.
- [What could I have done differently](https://www.prcexcellence.com/insights/patient-experience/what-could-i-have-done-differently/) - Because while you wouldn’t run back up a flight of stairs to state perfect retort, you would dwell on what could have gone differently if perhaps you had.
- [Getting smart about smart hospitals](https://www.prcexcellence.com/insights/patient-experience/getting-smart-about-smart-hospitals/) - As smart technology surrounds more and more elements of daily life, many providers look to AI for better communication to ease the minds of their patients.
- [How do Your Hospital/Physician Relations Stack Up?](https://www.prcexcellence.com/insights/physician-partnership/physician-relations-stack-up/) - Healthy and effective working relationships are important to all industries. Hospital/physician relations is no different.
- [Cultivating Cultural Competency](https://www.prcexcellence.com/insights/chna/cultivating-cultural-competency/) - A root cause analysis (RCA) is often one of the first steps in community health program development & offers a solution for cultivating cultural competency
- [In Pursuit of Excellence at SHSMD](https://www.prcexcellence.com/insights/market-perception/in-pursuit-of-excellence-at-shsmd/) - Patients are healthcare consumers with questions, insights, & opinions, and they remain the center of conferences like the SHSMD Connections conference.
- [Accelerate Your Path to Excellence](https://www.prcexcellence.com/insights/excellence-accelerator/accelerate-your-path-to-excellence/) - Healthcare organizations are pressed at every point of care to create an ‘always experience’ every time, for every patient.
- [5 Tips on Communicating Data](https://www.prcexcellence.com/insights/utility/5-tips-on-communicating-data/) - Communicating data to others can shed light, drive change, & offer a plethora of opportunity for advancement—so long as it is communicated effectively.
- [A Season for Family - Thankful Thursday](https://www.prcexcellence.com/insights/utility/a-season-for-family-thankful-thursday/) - As we celebrate the holiday season, PRC wanted to take the time to recognize the people and places that continue to make us who we are.
- [Casting a Vision for Excellence](https://www.prcexcellence.com/insights/excellence-accelerator/casting-a-vision-for-excellence/) - How can we support your vision for excellence? Join us, as Katie Owens leads a virtual round table discussion centering on PRC Excellence Accelerator®.
- [A Season for Reflection - Thankful Thursday](https://www.prcexcellence.com/insights/utility/a-season-for-reflection-thankful-thursday/) - As we enter another holiday season it is always good to look back and reflect on what we are thankful for in the past year.
- [A Season for Gratitude - Thankful Thursday](https://www.prcexcellence.com/insights/utility/a-season-for-gratitude-thankful-thursday/) - "Thankful Thursday" is our way of not only expressing gratitude, but exemplifying the unique voices within our company that continue to make us who we are.
- [A Season for Celebration - Thankful Thursday](https://www.prcexcellence.com/insights/utility/a-season-for-celebration-thankful-thursday/) - As we celebrate the holiday season, PRC wanted to take the time to recognize the people and places that continue to make us who we are.
- [New Year's Resolution: Healthcare Differently](https://www.prcexcellence.com/insights/utility/new-years-resolution-healthcare-differently/) - From all of us at PRC, we wish you the very best for 2019 and are excited for the excellence we’ll discover when, together, we healthcare differently.
- [Healthcare Differently - The Outtakes](https://www.prcexcellence.com/insights/utility/healthcare-differently-the-outtakes/) - While we may have to leave the terminology to the professionals, we'll tirelessly work towards your success. We do healthcare differently.
- [Excellence as a Strategy to Reduce Physician Referral Leakage](https://www.prcexcellence.com/insights/physician-partnership/excellence-as-a-strategy-to-reduce-physician-referral-leakage/) - Understanding perceived gaps in your physician network, what drives your referrals, & necessary actions is crucial to reducing Physician Referral Leakage.
- [We Guide Healthcare Differently](https://www.prcexcellence.com/insights/employee-experience/we-guide-healthcare-differently/) - Our proven methodologies and unmatched service is what sets us apart from other research companies. Simply put, we guide healthcare differently.
- [Five Key Networking Tips for Healthcare Leaders](https://www.prcexcellence.com/insights/utility/five-key-networking-tips-for-healthcare-leaders/) - In the healthcare industry, networking opportunities are rare for leaders, and they are often left to pave their own road to success.
- [PRC Whiteboard Session: How To Start](https://www.prcexcellence.com/insights/utility/prc-whiteboard-session-how-to-start/) - [ Whiteboard Session ] So why do many see surveys as a burden? The secret to better responses is simple: great survey design.
- [Honoring the Nation’s Best in Healthcare](https://www.prcexcellence.com/insights/employee-experience/honoring-the-nations-best-in-healthcare/) - The 2019 Excellence in Healthcare Awards celebrate and honor those committed to improving healthcare for patients, employees, and physicians
- [Under Construction: How to Tell Patients Your Hospital Is Getting a Facelift](https://www.prcexcellence.com/insights/employee-experience/under-construction-how-to-tell-patients-your-hospital-is-getting-a-facelift/) - Living in a construction zone can range from exciting to deeply irritating, especially if you’re sick or busy or just in the mood for peace and quiet.
- [We Capture Healthcare Differently](https://www.prcexcellence.com/insights/utility/we-capture-healthcare-differently/) - At PRC we are committed to bringing you reliable and quality data that is truly reflective of your excellence. We capture healthcare differently.
- [Changing Your Internal Story, Leaving Self Sabotage for Behind the Scenes](https://www.prcexcellence.com/insights/employee-experience/changing-your-internal-story-leaving-self-sabotage-for-behind-the-scenes/) - Working with hospitals on employee engagement for more than a decade, I tune in pretty quickly to service excellence — or lack thereof.
- [4 Tips on Benchmarking](https://www.prcexcellence.com/insights/patient-experience/4-tips-on-benchmarking/) - Benchmarking is a process by which a group or entity can see how they compare using data against other like groups or entities.
- [Evolving Differently: The Next Generation of Measuring Patient Experience](https://www.prcexcellence.com/insights/patient-experience/evolving-differently-the-next-generation-of-measuring-patient-experience/) - it was refreshing to our team to see the latest Health Affairs article, “The Next Generation of Measuring Patient Experience.”
- [What’s new for HCAHPS in 2019?](https://www.prcexcellence.com/insights/patient-experience/whats-new-for-hcahps-in-2019/) - PRC participates in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey vendor training to stay updated on CAHPS happenings
- [We See Healthcare Differently](https://www.prcexcellence.com/insights/utility/we-see-healthcare-differently/) - Let us show you the data behind the perceptions. You might be surprised by what you find! We See Healthcare Differently.
- [What Physicians Want](https://www.prcexcellence.com/insights/physician-partnership/what-physicians-want/) - PRC data reveals most physicains want good working relationships with their leaders and a hospital passionate about serving the patient’s best interest.
- [Power Up Your Hospital's Brand](https://www.prcexcellence.com/insights/market-perception/power-up-your-hospitals-brand/) - PRC created the Brand Power Index to specifically examine each hospital in a given market, and where they are in each of these stages.
- [CHNA Minute: Community Engagement](https://www.prcexcellence.com/insights/chna/chna-minute-community-engagement/) - Our approach to CHNA data will help rally community partnerships, build support for health initiatives, and motivate stakeholders in the community.
- [We Engage Healthcare Differently](https://www.prcexcellence.com/insights/utility/we-engage-healthcare-differently/) - PRC realizes that no two experiences in healthcare are the same and we've created data collection methods to reflect that. We engage healthcare differently.
- [Continuing Education with PRC](https://www.prcexcellence.com/insights/patient-experience/continuing-education-with-prc/) - Our summit helps develop & enrich the facets of PX, while offering Patient Experience Continuing Education credits & a network of like-minded professionals.
- [VOICES®: Bring Context to Patient Comments](https://www.prcexcellence.com/insights/patient-experience/voices-bring-context-to-patient-comments/) - The cadence of a speaker’s voice brings new weight to patient comments, offering a depth of motivation not possible with other methods.
- [Happy Holidays, From PRC](https://www.prcexcellence.com/insights/utility/happy-holidays-from-prc/) - Whether you’ve hung the stockings, started snacking on candy canes, or are waiting for that next wintery day, the happy holidays have arrived!
- [The Beryl Institute Patient Experience Conference: To Care is Human](https://www.prcexcellence.com/insights/patient-experience/the-beryl-institute-patient-experience-conference-to-care-is-human/) - This year, the event took place April 3-5 in Dallas, Texas and celebrated the incredibly accurate theme “To Care is Human.”
- [We Focus Healthcare Differently](https://www.prcexcellence.com/insights/utility/we-focus-healthcare-differently/) - The healthcare experience can be a big, blurry picture sometimes, but we bring some clarity to that. Simply put, we focus healthcare differently.
- [VOICES: Hear Your Patients Celebrating Their Experiences](https://www.prcexcellence.com/insights/patient-experience/voices-hear-your-patients-celebrating-their-experiences/) - VOICES is a one-of-a-kind app where healthcare leaders can hear the experiences of patients, in the unique voice of the patient.
- [How You’re Mistakenly Devaluing Efforts to Improve Patient Experience](https://www.prcexcellence.com/insights/patient-experience/how-youre-mistakenly-devaluing-efforts-to-improve-patient-experience/) - The positive correlation between HCAHPS dimension scores and response rates accentuates the need for hospitals to have strong response rates for HCAHPS.
- [Six Pieces of Advice when Evaluating and Choosing a Partner for Measuring and Improving Physician Engagement](https://www.prcexcellence.com/insights/physician-partnership/six-pieces-of-advice-when-evaluating-and-choosing-a-partner-for-measuring-and-improving-physician-engagement/) - Because of the focus on CAHPS and reporting PX, it's essential to seek out physician viewpoints. But where do you go to obtain this feedback?
- [We Show You Healthcare Differently](https://www.prcexcellence.com/insights/utility/we-show-you-healthcare-differently/) - We show you healthcare differently by providing a plethora of customizable options that reflect your health system accurately and effectively.
- [Creating Patient Loyalty in Emergency and Critical Care Departments](https://www.prcexcellence.com/insights/employee-experience/creating-patient-loyalty-in-emergency-and-critical-care-departments/) - According to new research, perceptions of teamwork between doctors, nurses, and staff was the number one key driver impacting patient loyalty.
- [The 2019 Excellence in Healthcare Regional Summit: A Reflection](https://www.prcexcellence.com/insights/employee-experience/the-2019-excellence-in-healthcare-regional-summit-a-reflection/) - PRC was excited to host our first, one-day Excellence in Healthcare Summit in Indianapolis on May 3rd, 2019 to extend our Healthcare Differently ambitions.
- [From Misses to Wins... 7 Learnings to Create Service Recovery Excellence](https://www.prcexcellence.com/insights/patient-experience/from-misses-to-wins-7-learnings-to-create-service-recovery-excellence/) - It is likely that the presence of service recovery practices (or lack thereof) impacted your loyalty and positivity to a specific organization.
- [Explaining the Odds](https://www.prcexcellence.com/insights/patient-experience/explaining-the-odds/) - A caregiver isn’t just relaying a diagnosis, they are laying the groundwork for that patient’s future expectations and potential successes.
- [It's So Easy... Just Listen](https://www.prcexcellence.com/insights/employee-experience/its-so-easy-just-listen/) - There are a plethora of “perks” being offered to celebrate your employees, but how do you meaningfully regonize their hard work? Listen.
- [We Measure Healthcare Differently](https://www.prcexcellence.com/insights/utility/we-measure-healthcare-differently/) - We create custom and creative products in order to solve your most pressing issues in clear and sensible ways. We measure healthcare differently.
- [Tell Me a Story](https://www.prcexcellence.com/insights/patient-experience/tell-me-a-story/) - The connective and compassionate value of shared experiences betweeen patient and caregiver in the hospital cannot be overstated.
- [Get the Recognition You Deserve](https://www.prcexcellence.com/insights/patient-experience/get-the-recognition-you-deserve/) - Interested in attaining the Magnet Recognition Program® honor? Every PRC client that has been guided through the process, has succeeded!
- [How does Survey Response Rate Impact HCAHPS Summary Star Ratings?](https://www.prcexcellence.com/insights/patient-experience/how-does-survey-response-rate-impact-hcahps-summary-star-ratings/) - The sharp decline in national HCAHPS response rates over the past few years, PRC has researched response rate data trends.
- [Small, But Mighty: Strides to Start Celebrating the Little Victories in Your Hospital](https://www.prcexcellence.com/insights/patient-experience/small-but-mighty-strides-to-start-celebrating-the-little-victories-in-your-hospital/) - Hospitals tend to center their focus on big improvements and projects, while overlooking the small victories to improve team building
- [Bullies in Nursing](https://www.prcexcellence.com/insights/employee-experience/bullying-it-doesnt-just-affect-students/) - In this article, PRC explores the severity of nurse bullies, how it's affecting healthcare and how to transform better work environments.
- [Nurse Cinderella? Drawing the Line between Patient Experience and Service Recovery](https://www.prcexcellence.com/insights/patient-experience/nurse-cinderella-drawing-the-line-between-patient-experience-and-service-recovery/) - With real time patient feedback expanding across the healthcare marketplace, it’s easy to confuse service recovery with the whole patient experience.
- [3 Questions to Help You Avoid Leadership Blind Spots](https://www.prcexcellence.com/insights/employee-experience/3-questions-to-help-you-avoid-leadership-blind-spots/) - Just as failing to pay attention to our car’s blind spots can result in a bad outcome, leadership blind spots can carry weighty consequences.
- [Proposed Rule Looking for Feedback on the CAHPS for ACOs/MIPS Programs](https://www.prcexcellence.com/insights/patient-experience/proposed-rule-looking-for-feedback-on-the-cahps-for-acos-mips-programs/) - CMS is currently seeking public comment on a few items that would impact both the CAHPS for ACOs and CAHPS for MIPS programs.
- [Train Your Brain: PRC’s 2019 Regional Summit is the Next Step to Enhancing What You Already Know](https://www.prcexcellence.com/insights/utility/train-your-brain-prc-2019-regional-summit-is-the-next-step-to-enhancing-what-you-already-know/) - You notice PRC’s 2019 Regional Summit’s flyer advertising their one-day seminar of networking and personal career growth.
- [Alexa’s New Job: Leveraging AI for Patient Experience and Combatting Physician Burnout](https://www.prcexcellence.com/insights/physician-partnership/alexas-new-job-leveraging-ai-for-patient-experience-and-combatting-physician-burnout/) - Give your smart device these commands today and you likely won’t get the artificial intelligence results you’re looking for — yet.
- [How Unplugging Helped Me Plug into My Community](https://www.prcexcellence.com/insights/chna/how-unplugging-helped-me-plug-into-my-community/) - Social media interrupted my focus in lecture and kept me up with late night scrolling—but I wasn’t at all aware of how it affected my mental health.
- [2019 Magnet® Updates with Christy Harris](https://www.prcexcellence.com/insights/patient-experience/2019-magnet-updates-with-christy-harris/) - Christy Harris shares pertinent new information about the Magnet Recognition Program that we want to keep you updated on!
- [2019 HCAHPS Virtual Bootcamp](https://www.prcexcellence.com/insights/patient-experience/2019-hcahps-virtual-bootcamp/) - This two-part virtual learning event via webinar will empower your team with strategies, leading to higher HCAHPS scores and improved VBP reimbursements.
- [Refocusing on Physician Success: What You Can Do](https://www.prcexcellence.com/insights/physician-partnership/refocusing-on-physician-success-what-you-can-do/) - One of the hard lessons in healthcare is learning to accept things you cannot change, while also pouring incredible effort into the changes you’re able.
- [Up a Tree](https://www.prcexcellence.com/insights/utility/up-a-tree/) - I was going to team build if it killed me. I clung to my harness and inched forward, following my coworkers across the tightrope.
- [Hot Lessons, Hot Topics, and Hot Chicken at SHSMD 2019](https://www.prcexcellence.com/insights/market-perception/hot-lessons-hot-topics-and-hot-chicken-at-shsmd-2019/) - At the 2019 SHSMD conference, PRC presented a pre-conference workshop, connected with attendees, and ventured out for some local cuisine.
- [6 Tips for Evaluating and Choosing a Survey Partner for Caregiver Engagement](https://www.prcexcellence.com/insights/employee-experience/6-tips-for-evaluating-and-choosing-a-survey-partner-for-caregiver-engagement/) - Healthcare leaders have focused on improving the patient experience by developing initiatives offered by their survey partner.
- [Ethnography, Thick Data, and Healthcare: How to Leverage Qualitative Research to Further Your Patient, Employee, and Physician Efforts](https://www.prcexcellence.com/insights/excellence-accelerator/ethnography-thick-data-and-healthcare-how-to-leverage-qualitative-research-to-further-your-patient-employee-and-physician-efforts/) - By leveraging thick data through ethnographic research, healthcare leaders gain insight into employee and physician perspectives.
- [The Myth of the Independent Physician](https://www.prcexcellence.com/insights/physician-partnership/the-myth-of-the-independent-physician/) - While independent physicians are very much not mermaids, the myths surrounding them nonetheless damage perceptions and relationships.
- [Online vs. Phone Surveys: Does Convenience Cause Participation and Accuracy?](https://www.prcexcellence.com/insights/market-perception/online-vs-phone-surveys-does-convenience-cause-participation-and-accuracy/) - When working with a group that is not contained, such as random respondents in the community, online surveys are not nearly as effective as one may hope.
- [Getting out of the rut and into the zoo: Overcoming change-resistance](https://www.prcexcellence.com/insights/utility/getting-out-of-the-rut-and-into-the-zoo-overcoming-change-resistance/) - Anyone who's been in the zoological industry long enough has watched the landscape evolve, much like those in healthcare have seen their jobs change.
- [Empowering Women Today and Tomorrow: Lessons from ASHHRA 2019](https://www.prcexcellence.com/insights/employee-experience/empowering-women-today-and-tomorrow-lessons-from-ashhra-2019/) - For 2019's American Society for Health Care Human Resource Administration (ASHHRA) conference, the theme was “Connect, Innovate, and Transform” healthcare.
- [Lessons Learned from VBP Performance](https://www.prcexcellence.com/insights/patient-experience/lessons-learned-from-vbp-performance/) - Each year, acute-care hospitals participating in the CMS' Hospital Value-Based Purchasing (VBP) program receive scores based on their performance.
- [Federal Register Proposal to Remove Pain Question from HH CAHPS Survey](https://www.prcexcellence.com/insights/patient-experience/cms-considers-remove-pain-question-from-hh-cahps-survey/) - Centers for Medicare & Medicaid Services (CMS) agreed with commenter’s concerns and will keep the pain question on the HH CAHPS survey (2019).
- [Results are in: Web Survey Testing in the ED](https://www.prcexcellence.com/insights/patient-experience/results-are-in-web-survey-testing-in-the-ed/) - AHRQ evaluated strategies for improving PX Internet survey responsiveness & representativeness, findings illustrate web surveying is not the best option.
- [2019 Excellence in Healthcare Fall Summit Recap](https://www.prcexcellence.com/insights/utility/2019-excellence-in-healthcare-fall-summit-recap/) - PRC hosted our second, sold out Excellence in Healthcare Summit. Our experienced team of presenters engaged a full house on a range of PX topics.
- [PRCcast Mondays with Mel: Season 02 - Trailer](https://www.prcexcellence.com/insights/utility/prccast-mondays-with-mel-season-02-trailer/) - The MWM Podcast gives everyone in healthcare a platform to share their stories. Join us in 2020 as we dive deeper into the healthcare experience.
- [OAS CAHPS Proposed Rule](https://www.prcexcellence.com/insights/patient-experience/oas-cahps-proposed-rule/) - CMS is not proposing any changes to the 2020 OAS CAHPS survey. If finalized, this means the OAS CAHPS survey will continue with voluntary participation.
- [At your fingertips: Is Dr. Google worth the risk of misdiagnosis?](https://www.prcexcellence.com/insights/market-perception/at-your-fingertips-is-dr-google-worth-the-risk-of-misdiagnosis/) - Fewer Americans than ever before talk to their physicians about what they find, or misdiagnose, online, but is Dr. Google worth the risk?
- [Excellence In Healthcare Regional Summit - What an Opportunity!](https://www.prcexcellence.com/insights/patient-experience/excellence-in-healthcare-regional-summit-what-an-opportunity/) - EiH Summit covered industry trends, best practices, creating culture and a workshop encouraging to recognize and appreciate the hardwork that is healthcare.
- [HCAHPS Calendar for 2020](https://www.prcexcellence.com/insights/patient-experience/hcahps-calendar-for-2020/) - Download the 2020 HCAHPS calendar to stay ahead of everything you need to know about HCAHPS and Patient Experience in the upcoming year.
- [New Year Differently](https://www.prcexcellence.com/insights/utility/new-year-differently/) - PRC's can't wait to see the exciting things that unfold in 2020. We look forward to continued partnership and continue to do heatlhcare differently!

## Pages

- [Home](https://www.prcexcellence.com/) - PRC is America's healthcare experience improvement company, helping hospitals improve the experience of patients, physicians, and staff through CAHPS-approved surveys, advisory consulting, and real-time analytics. Trusted since 1980.
- [End-to-End Patient Experience](https://www.prcexcellence.com/solutions/patient-experience-and-government-surveys/end-to-end-patient-experience/) - PRC's PRC's End-to-End Patient Experience model optimizes your patient care through one comprehensive solution.
- [OAS CAHPS](https://www.prcexcellence.com/solutions/patient-experience-and-government-surveys/oas-cahps/) - Ensure excellence in your outpatient experience by conducting an OAS CAHPS study with PRC.
- [test](https://www.prcexcellence.com/test/) - [et_pb_section fb_built=”1″ _builder_version=”4.19.2″ _module_preset=”default” background_color=”#f0eeee” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.19.2″ _module_preset=”e1c249b1-a8e3-4571-9125-074bcf714068″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text disabled_on=”on|off|on” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]mobile[/et_pb_text][et_pb_text disabled_on=”off|on|on” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]mobile2[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” admin_label=”We are the experts (green)” module_id=”global_we_are_green_bar” _builder_version=”4.19.2″ _module_preset=”default” background_color=”#58a618″ global_module=”12977″ saved_tabs=”all” locked=”off” collapsed=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.19.2″ _module_preset=”e1c249b1-a8e3-4571-9125-074bcf714068″ max_width=”1380px” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Experts” _builder_version=”4.21.0″ _module_preset=”default” text_font=”|500|||||||” link_font_size=”16px” header_2_font=”|500|||||||” header_6_font=”||||||||” background_layout=”dark”
- [Our Team](https://www.prcexcellence.com/about/our-team/) - Meet our talented executive team committed to providing excellence in healthcare research.
- [Patient Safety Partners](https://www.prcexcellence.com/solutions/patient-experience-and-government-surveys/patient-safety-partners/) - Fulfill CMS patient safety requirements with your PRC data and solutions.
- [Careers](https://www.prcexcellence.com/about/careers/) - Discover our job opportunities in healthcare research, data findings, and contact tracing at PRC through our Careers page.
- [Client Success Manager](https://www.prcexcellence.com/about/careers/client-success-manager-2026/) - At PRC, Client Success Managers are pivotal in driving both client success and organizational growth.
- [Client Growth Lead](https://www.prcexcellence.com/about/careers/client-growth-lead/) - The Client Growth Lead builds a qualified pipeline of healthcare opportunities through proactive lead sourcing, outbound prospecting, and targeted engagement.
- [Workforce Development Workshops](https://www.prcexcellence.com/solutions/leadership-workforce-development-programs/workshops/) - Fulfill CMS patient safety requirements with your PRC data and solutions.
- [Emergency Response & Contact Tracing Support](https://www.prcexcellence.com/solutions/public-health/contact-tracing/) - PRC has extensive experience rapidly mobilizing large scale healthcare outreach and response initiatives during times of public health crisis.
- [Public Health](https://www.prcexcellence.com/solutions/public-health/) - PRC’s in-house call center is staffed with agents conducting contact tracing, case investigations, and handling incoming COVID vaccine calls.
- [PRC Connect](https://www.prcexcellence.com/solutions/patient-experience-and-government-surveys/prc-connect-solution/) - Upgrade your post-discharge management with PRC Connect to support your patients' safe transition home.
- [Market and Brand Perceptions](https://www.prcexcellence.com/solutions/market-perception/) - Discover PRC’s Market and Brand Perceptions for healthcare reputation management, leveraging the voice of the consumer to build loyalty and drive growth.
- [Who is PRC?](https://www.prcexcellence.com/about/who-is-prc/) - Learn the background and history of PRC & our dedication to excellence.
- [PRC Awards](https://www.prcexcellence.com/prc-awards/) - We applaud your achievements and am honored to recognize your organization as a 2026 PRC Excellence in Healthcare Award recipient.
- [Security and Privacy](https://www.prcexcellence.com/security-and-privacy/) - [et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.5″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″] PRC’s Security Program PRC maintains a comprehensive information security and privacy program to protect information assets, confidential information, and Protected Health Information (PHI) from accidental or unauthorized access, modification, destruction, or denial of use.
- [Why Is PRC Trying to Contact Me?](https://www.prcexcellence.com/about/why-is-prc-contacting-me/) - Your opinion is important. PRC is a research and consulting firm hired by hospitals in your area to conduct interviews about health and wellness issues.
- [PIX Surveys](https://www.prcexcellence.com/solutions/patient-experience-and-government-surveys/pix-surveys/) - Capture patient perceptions in your behavioral health treatment by conducting your PIX surveys with PRC.
- [Voices](https://www.prcexcellence.com/solutions/patient-experience-and-government-surveys/voices/) - Add an extra layer to your hospital's PX comments by hearing the voices of your patients celebrate their excellent experiences.
- [Star Ratings](https://www.prcexcellence.com/solutions/market-perception/provider-star-ratings/) - Champion transparency with your stakeholders by supplying them with provider star ratings and comment analytics calculated from survey responses.
- [Employee Pulse Studies](https://www.prcexcellence.com/solutions/employee-physician-experience/employee-pulse-studies/) - Take a “pulse” or snapshot view of your hospital experience for high-level analysis to guide action planning and monitor ongoing initiatives.
- [Physician Experience Solutions](https://www.prcexcellence.com/solutions/employee-physician-experience/physician-experience/) - [et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”#6e267b” custom_padding=”0px||0px||true|false” border_color_top=”#6e267b” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”e1c249b1-a8e3-4571-9125-074bcf714068″ background_image=”https://www.prcexcellence.com/wp-content/uploads/2023/08/hero-ee-header-icon.png” background_size=”contain” background_position=”center_right” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Physician Experience Solutions” _builder_version=”4.21.0″ _module_preset=”default” text_font=”Inter|500|||||||” text_font_size=”24px” header_font=”Inter|500|||||||” header_font_size=”65px” background_layout=”dark” global_colors_info=”{}”] Physician Experience Cultivate lasting physician relationships for a loyal, engaged care team [/et_pb_text][et_pb_button button_url=”https://prc.prcexcellence.com/learn-more-physician-experience” button_text=”Speak to an Expert” admin_label=”Button (purple inverted)” module_class=”purple inverted” _builder_version=”4.27.5″ _module_preset=”e341f3f1-88c0-4a7d-b095-43c65a7ccfa3″ hover_enabled=”0″
- [Employee Experience](https://www.prcexcellence.com/solutions/employee-physician-experience/employee-experience/) - Comprehensive healthcare employee engagement solutions featuring NDNQI data, nursing quality indicators, and nurse retention strategies.
- [AHRQ Studies](https://www.prcexcellence.com/solutions/employee-physician-experience/ahrq-studies/) - Gain a better understanding of your patient safety culture with our AHRQ studies. PRC is a certified administrator and vendor of AHRQ Surveys.
- [Patient Experience](https://www.prcexcellence.com/solutions/patient-experience-and-government-surveys/) - Learn how PRC helps hospitals improve patient experience & government survey scores (HCAHPS, CG CAHPS, OAS CAHPS), boost satisfaction, and drive results.
- [Employee & Physician Experience](https://www.prcexcellence.com/solutions/employee-physician-experience/) - Discover PRC’s solutions for employee engagement in healthcare, reducing nurse turnover, and leveraging physician satisfaction and alignment.
- [Call Center](https://www.prcexcellence.com/solutions/call-center/) - The CAHPS Program Manager assists the Director in the ongoing development and delivery of regulatory products.
- [2025 Holiday Letter](https://www.prcexcellence.com/about/holiday-letter/) - View a holiday letter from PRC President & CEO, Dr. Joe Inguanzo.
- [CAHPS Government Surveys](https://www.prcexcellence.com/solutions/patient-experience-and-government-surveys/cahps-government-surveys/) - Let our CMS and government survey experts guide you through the ever-evolving healthcare landscape
- [2025 Healthcare Leadership Award Recipients](https://www.prcexcellence.com/awards/) - View the full list of 2025 Healthcare Leadership Award recipients.
- [Excellence Accelerator®](https://www.prcexcellence.com/coaching/excellence-accelerator/) - Consult with our Excellence Accelerator team of experts to coach you in the pursuit of healthcare excellence within your organization.
- [Contact](https://www.prcexcellence.com/contact/) - Contact PRC to begin a conversation about excellence in healthcare research.
- [ACO REACH](https://www.prcexcellence.com/solutions/patient-experience-and-government-surveys/cahps-government-surveys/aco-reach/) - Ensure excellence in your outpatient experience by conducting an OAS CAHPS study with PRC.
- [Medical Group Measurement](https://www.prcexcellence.com/solutions/patient-experience-and-government-surveys/cg-cahps/) - Add an extra layer to your hospital's PX comments by hearing the voices of your patients celebrate their excellent experiences.
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- [Software Developer](https://www.prcexcellence.com/about/careers/software-developer-2025/) - We’re looking to add a new software developer to our growing team. Are you the person we’re looking for?
- [Engagement Link](https://www.prcexcellence.com/solutions/employee-physician-experience/engagement-link/) - See the big picture by analyzing the relationship between employee engagement and the patient experience with PRC Engagement Link.
- [PX Success Series](https://www.prcexcellence.com/insights/px-success-series/) - View OnDemand bite-sized PX learning exclusive to PRC clients.
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- [PRC Awards](https://www.prcexcellence.com/prc-awards-ongoing-2025/) - We applaud your achievements and am honored to recognize your organization as a 2025 PRC Excellence in Healthcare Award recipient.
- [Community Health Needs Assessments](https://www.prcexcellence.com/solutions/community-health/needs-assessments/) - A PRC CHNA provides a systematic, data-driven approach to determining the health status, behaviors, and needs of residents in your community
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- [VoicesAi](https://www.prcexcellence.com/solutions/voices-ai/) - PRC's VoicesAi identifies research trends and themes and give you unique insight into how patients feel about the care you provide.
- [2024 Summit](https://www.prcexcellence.com/about/2024-summit/) - [et_pb_section fb_built=”1″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.25.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″] Wednesday, September 25, 2024 Healthcare Leadership Award Categories | Registration Page [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]
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- [When It Comes to Satisfaction, Patience Is Key to Patient Safety](https://www.prcexcellence.com/about/news/when-it-comes-to-satisfaction-patience-is-key-to-patient-safety/) - Latest PRC Research Patient Safety Experts Demonstrates Importance of Unity in Patient Safety Initiatives
- [The Indiscriminate Health Crisis](https://www.prcexcellence.com/about/news/the-indiscriminate-health-crisis/) - New research from PRC identifies rising mental health statistics.
- [Rising Substance Abuse across America](https://www.prcexcellence.com/about/news/rising-substance-abuse-across-america/) - New PRC Research Demonstrates Indiscriminate Community Health Deterioration
- [Real Time Patient Data for Real Time Physicians](https://www.prcexcellence.com/about/news/real-time-patient-data-for-real-time-physicians/)
- [PRC’s 2019 National Consumer Study Reveals New Data about Healthcare Consumer Habits](https://www.prcexcellence.com/about/news/prcs-2019-national-consumer-study-reveals-new-data-about-healthcare-consumer-habits/) - PRC's 2019 National Consumer study reveals new data about healthcare consumer habits in relation to an uptick in online presence.
- [PRC Unveils Session Lineup for 2022 Healthcare Experience Summit](https://www.prcexcellence.com/about/news/prc-unveils-session-lineup-for-2022-healthcare-experience-summit/) - Leadership from Asante, BJC Healthcare, RatingsM.D., St. Francis Health System, and more set to speak at industry summit.
- [PRC to Sponsor 2022 AHA Leadership Summit](https://www.prcexcellence.com/about/news/prc-to-sponsor-2022-aha-leadership-summit/) - Organization set to have a booth presence at the conference with multiple organizational leaders and experts in attendance.
- [PRC to Conduct Contact Tracing for Local Health Departments and School Districts](https://www.prcexcellence.com/about/news/prc-to-conduct-contact-tracing-for-local-health-departments-and-school-districts/) - Organization now expanding contact tracing services to meet growing demand at both local and statewide levels across the nation.
- [PRC Selected as Contact Tracing Partner for the State of Nebraska](https://www.prcexcellence.com/about/news/prc-selected-as-contact-tracing-partner-for-the-state-of-nebraska/) - PRC has been selected by the State of Nebraska and its affiliates to be a partner in contact tracing to help Crush The Curve of COVID19.
- [PRC Research Finds Over a Fifth of American Adults Have Been Diagnosed with a Depressive Disorder](https://www.prcexcellence.com/about/news/prc-research-finds-over-a-fifth-of-american-adults-have-been-diagnosed-with-a-depressive-disorder/) - PRC released findings from their National Health Survey showing over one-fifth (20.6%) of Americans have a diagnosed depressive order.
- [PRC Rolls Out Nationwide Program to Aid Behavioral Health Reform Initiatives](https://www.prcexcellence.com/about/news/prc-rolls-out-nationwide-program-to-aid-behavioral-health-reform-initiatives/) - PRC's Community Pathways is designed to collect granular and timely health data for organizations to provide community-based support
- [PRC Research Explores COVID-19's Critical Impact on American Communities](https://www.prcexcellence.com/about/news/prc-research-explores-covid-19s-critical-impact-on-american-communities/) - National Coronavirus Community Impact Survey yields revealing insights into the country's perceptions and reactions to COVID-19
- [PRC Research Finds Nearly Three-Fourths of American Adults Aged 65+ Face Multiple Chronic Conditions](https://www.prcexcellence.com/about/news/prc-research-finds-nearly-three-fourths-of-american-adults-aged-65-face-multiple-chronic-conditions/) - PRC's 2020 National Health Survey finds nearly three-fourths of American adults aged 65+ face multiple chronic conditions
- [PRC Releases National Physician Study Revealing Challenges and Intricacies of Today's Physician Practice Environment](https://www.prcexcellence.com/about/news/prc-releases-national-physician-study-revealing-challenges-and-intricacies-of-todays-physician-practice-environment/) - PRC, a leading healthcare experience company, released the findings from their national physician study, "Understanding CMO Challenges."
- [PRC National Health Survey finds over a third of US adults have been negatively impacted by substance abuse](https://www.prcexcellence.com/about/news/prc-national-health-survey-finds-over-a-third-of-us-adults-have-been-negatively-impacted-by-substance-abuse/) - Organization releases substance abuse brief, exploring the prevalence of alcohol & illicit drug use, prescription opioids, & their impact.
- [PRC Releases 2022 National Healthcare Consumer Study](https://www.prcexcellence.com/about/news/prc-releases-2022-national-healthcare-consumer-study/) - Study report spans the entirety of the healthcare consumer landscape and includes insights surrounding consumer preferences and attitudes.
- [PRC National Health Survey finds over a third of adults in America have faced emotional abuse in childhood](https://www.prcexcellence.com/about/news/prc-national-health-survey-finds-over-a-third-of-adults-in-america-have-faced-emotional-abuse-in-childhood/) - PRC's National Health Survey finds over a third of adults in America have faced emotional abuse in childhood.
- [PRC Named by CMS as an Approved Primary Care First Patient Experience of Care Survey Vendor](https://www.prcexcellence.com/about/news/prc-named-by-cms-as-an-approved-primary-care-first-patient-experience-of-care-survey-vendor/) - PRC received full approval from CMS to conduct the new Primary Care First (PCF) Patient Experience of Care Surveys (PECS).
- [PRC Named Among Largest Patient Satisfaction Measurement Firms by Modern Healthcare](https://www.prcexcellence.com/about/news/prc-named-among-largest-patient-satisfaction-measurement-firms-by-modern-healthcare/) - Organization partners with over 2,800 organizations nationwide, offering healthcare experience solutions with a focus on excellence.
- [PRC Honors the Nation’s Best in Healthcare](https://www.prcexcellence.com/about/news/prc-honors-the-nations-best-in-healthcare/) - The 2019 Excellence in Healthcare Awards celebrate and honor those committed to improving healthcare for patients, employees, and physicians.
- [PRC Launches Advanced Comment Analytics Tool, VoicesAi](https://www.prcexcellence.com/about/news/prc-launches-advanced-comment-analytics-tool-voicesai/) - VoicesAi combines artificial intelligence and data visualization to identify sentiment and valuable insights within patients' comments.
- [PRC Healthcare Differently - Professional Research Consultants, Inc. Kicks Off 2019 with New Website, Tagline, and Enhanced PRC EasyView® Features](https://www.prcexcellence.com/about/news/prc-healthcare-differently-prc-inc-kicks-off-2019-with-new-website-tagline-and-enhanced-prc-easyview-features/) - PRC is a leading healthcare market research and consulting organization, devoted to helping hospital leaders, staff, and physicians achieve excellence.
- [PRC Announces Recipients of 2021 Healthcare Leadership Awards](https://www.prcexcellence.com/about/news/prc-announces-recipients-of-2021-healthcare-leadership-awards/) - PRC, a leader in the healthcare intelligence space, announced the recipients of their 2021 Healthcare Leadership Awards.
- [PRC Expands Public Health Services to Include Immunization Efforts](https://www.prcexcellence.com/about/news/prc-expands-public-health-services-to-include-immunization-efforts/) - PRC Partners with Local Health Departments to Boost Immunization Rates and Address Vaccine Hesitancy
- [PRC Announces Inaugural Healthcare Experience Summit and Leadership Awards for Fall 2021](https://www.prcexcellence.com/about/news/prc-announces-inaugural-healthcare-experience-summit-and-leadership-awards-for-fall-2021/) - Healthcare Leadership Award Recipients to be Announced at Industry Summit Scheduled for September 29, 2021.
- [PRC Announces Finalists for 2021 Healthcare Leadership Awards](https://www.prcexcellence.com/about/news/prc-announces-finalists-for-2021-healthcare-leadership-awards/) - PRC, leader in the healthcare intelligence space, announced today the finalists for the 2021 Healthcare Leadership Awards.
- [PRC Announces Agreement with Vizient to Provide Innovative Healthcare Insights](https://www.prcexcellence.com/about/news/prc-announces-agreement-with-vizient-to-provide-innovative-healthcare-insights/) - PRC announced today it has received a contract with Vizient, the largest member-driven, performance improvement company in the country.
- [PRC Announces 2022 Healthcare Leadership Award Recipients](https://www.prcexcellence.com/about/news/prc-announces-2022-healthcare-leadership-award-recipients/) - Recipients of nomination-based awards recognized as part of PRC's 2022 Healthcare Experience Summit.
- [News (Page 2)](https://www.prcexcellence.com/about/news/news-page-2/) - Catch up on the latest news releases, updates, and developments from PRC
- [Hospitals Unintentionally Devalue Efforts to Improve Patient Experience](https://www.prcexcellence.com/about/news/hospitals-unintentionally-devalue-efforts-to-improve-patient-experience/) - Recent PRC study indicates that hospitals may not be getting feedback from a representative sample of patients to showcase caregiver efforts accurately.
- [Nationwide Survey Results Show Healthcare Leadership it's Time to Listen](https://www.prcexcellence.com/about/news/nationwide-survey-results-show-healthcare-leadership-its-time-to-listen/) - PRC National Nursing Engagement Report Indicates Alarming Trends
- [Creating Patient Loyalty in Emergency and Critical Care Departments](https://www.prcexcellence.com/about/news/creating-patient-loyalty-in-emergency-and-critical-care-departments/) - New research from PRC and the Healthcare Experience Foundation identifies touchpoints most impacting patient loyalty.
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- [¿Porque Me Está Tratando de Contactar PRC?](https://www.prcexcellence.com/about/why-is-prc-trying-to-call-me-spanish/) - Los hospitales en su área han contratado a PRC para hacer encuestas sobre temas de la salud.
- [2019 Summit](https://www.prcexcellence.com/2019-summit/) - Join us in a gathering of healthcare professionals working to transform the patient experience at their organization.
- [Advisement Service Consumer](https://www.prcexcellence.com/solutions/employee-physician-experience/advisement-service-consumer/) - Our brand and market research experts dive into data alongside your team, ensuring that you have the tools necessary to enhance your consumer position.
- [Critical Access Hospital Solutions](https://www.prcexcellence.com/solutions/cah-solutions/) - PRC accommodates to the size and reach of critical access hospitals when providing our expert suite of solutions.
- [Advisement Service Engagement](https://www.prcexcellence.com/solutions/market-perception/advisement-service-engagement/) - Thousands of leaders, staff, and physicians have found their own fast track to sustainable engagement with our Excellence Accelerator® coaches.
- [Is your CHNA due in 2022?](https://www.prcexcellence.com/solutions/community-health/display-1/) - Collaborate with your community and stakeholders in identifying local health discrepancies with PRC’s CHNA (Community Health Needs Assessment).
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- [Start Your PRC Community Pathways Conversation](https://www.prcexcellence.com/solutions/community-health/community-pathways-old-website/display-1/) - PRC Community Connect utilizes both existing research and ongoing evidence-informed data collection to analyze behavioral health trends.
- [CHNA 2022 Snapshot](https://www.prcexcellence.com/solutions/community-health/display-5/) - Collaborate with your community and stakeholders in identifying local health discrepancies with PRC’s CHNA (Community Health Needs Assessment).
- [CHNA 2022 Now Scheduling](https://www.prcexcellence.com/solutions/community-health/display-2/) - Collaborate with your community and stakeholders in identifying local health discrepancies with PRC’s CHNA (Community Health Needs Assessment).
- [Accelerating Community Health](https://www.prcexcellence.com/solutions/community-health/advisement-service-community/) - Extend your CHNA with coaching and consulting from experts who care about making your community feel like home with accelerating community health.
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- [Enhanced Magnet® Analytics](https://www.prcexcellence.com/solutions/patient-experience-and-government-surveys/enhanced-magnet-analytics/) - Simplify your journey to ANCC Magnet® excellence with Enhanced Magnet® analytics from PRC, optimizing your patient satisfaction indicators submission.
- [Medical Group Measurement](https://www.prcexcellence.com/solutions/patient-experience-and-government-surveys/cahps-government-surveys/medical-group-measurement/) - CG-CAHPS surveys show healthcare providers where and how they need to grow their practices to improve patients’ perceptions of the care they deliver.
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- [Excellence & Loyalty](https://www.prcexcellence.com/solutions/excellence-loyalty/) - Obtain data to guide your organization in the pursuit of excellence & loyalty. Take sustainable action for loyal patients, physicians, and employees.
- [Exceptional Service](https://www.prcexcellence.com/solutions/exceptional-service/) - Promising a personal touch and a friendly face every step of the way on your journey to exceptional service. If you don't succeed, we don't succeed.

## News

- [PRC Appoints Cynde King as Chief Executive Officer to Lead Next Phase of Growth](https://www.prcexcellence.com/insights/news/prc-appoints-cynde-king-as-chief-executive-officer-to-lead-next-phase-of-growth/) - PRC announces Cynde King, Ph.D., as President & CEO. Founder Joe Inguanzo, Ph.D., will remain Chairman of the Board as he transitions from his role as CEO.
- [PRC Announces 2025 Healthcare Leadership Award Recipients](https://www.prcexcellence.com/insights/news/prc-announces-2025-healthcare-leadership-award-recipients/) - PRC, a national leader in healthcare experience improvement, proudly announced the recipients of their 2025 Healthcare Leadership Awards.
- [PRC Enhances VoicesAI™ with Meta's LLaMA to Deliver Predictive Comment Intelligence for Healthcare](https://www.prcexcellence.com/insights/news/prc-enhances-voicesai-with-metas-llama-to-deliver-predictive-comment-intelligence-for-healthcare/) - Upgraded VoicesAI™ solution built with LLaMA delivers faster, smarter comment analysis & real-time insights to help healthcare leaders.
- [Revolutionizing the Healthcare Experience with Relationship Rounds™](https://www.prcexcellence.com/insights/news/revolutionizing-the-healthcare-experience-with-relationship-rounds/) - Shifting from Task-Based to Relationship-Centric Rounding for Enhanced Patient and Workforce Engagement
- [PRC Announces 2024 Healthcare Leadership Award Recipients](https://www.prcexcellence.com/insights/news/prc-announces-2024-healthcare-leadership-award-recipients/) - Awards recognize healthcare professionals for their exemplary contributions to excellence, innovation, and leadership in healthcare.
- [PRC Releases 2022 National Healthcare Consumer Study](https://www.prcexcellence.com/insights/news/prc-releases-2022-national-healthcare-consumer-study/) - Study report spans the entirety of the healthcare consumer landscape and includes insights surrounding consumer preferences and attitudes.
- [PRC Announces Finalists for 2021 Healthcare Leadership Awards](https://www.prcexcellence.com/insights/news/prc-announces-finalists-for-2021-healthcare-leadership-awards/) - PRC, leader in the healthcare intelligence space, announced today the finalists for the 2021 Healthcare Leadership Awards
- [PRC Announces 2022 Healthcare Leadership Award Recipients](https://www.prcexcellence.com/insights/news/prc-announces-2022-healthcare-leadership-award-recipients/) - Recipients of nomination-based awards recognized as part of PRC’s 2022 Healthcare Experience Summit.
- [PRC Unveils Session Lineup for 2022 Healthcare Experience Summit](https://www.prcexcellence.com/insights/news/prc-unveils-session-lineup-for-2022-healthcare-experience-summit/) - Leadership from Asante, BJC Healthcare, RatingsM.D., St. Francis Health System, and more set to speak at industry summit.
- [PRC Expands Public Health Services to Include Immunization Efforts](https://www.prcexcellence.com/insights/news/prc-expands-public-health-services-to-include-immunization-efforts/) - PRC Partners with Local Health Departments to Boost Immunization Rates and Address Vaccine Hesitancy
- [PRC Announces 2023 Healthcare Leadership Awards](https://www.prcexcellence.com/insights/news/prc-announces-2023-healthcare-leadership-awards/) - Awards span 11 categories and recognize excellence in healthcare initiatives; winners to be announced at 2023 Healthcare Experience Summit.
- [PRC Announces 2023 Healthcare Leadership Award Recipients](https://www.prcexcellence.com/insights/news/prc-announces-2023-healthcare-leadership-award-recipients/) - Recipients of nomination-based awards recognized during PRC’s annual Healthcare Experience Summit.
- [PRC Unveils Groundbreaking End-to-End Patient Experience Solution](https://www.prcexcellence.com/insights/news/prc-unveils-groundbreaking-end-to-end-patient-experience-solution/) - Transforming the Healthcare Experience.
- [PRC Named Among Largest Patient Satisfaction Measurement Firms by Modern Healthcare](https://www.prcexcellence.com/insights/news/prc-named-among-largest-patient-satisfaction-measurement-firms-by-modern-healthcare/) - Organization partners with over 2,800 organizations nationwide, offering proven healthcare experience solutions with an intuitive focus on excellence.
- [PRC Names Recipients of 2024 Excellence in Healthcare Awards](https://www.prcexcellence.com/insights/news/prc-names-recipients-of-2024-excellence-in-healthcare-awards/) - PRC recognizes top-performing hospitals in annual awards.
- [PRC’s 2019 National Consumer Study Reveals New Data about Healthcare Consumer Habits](https://www.prcexcellence.com/insights/news/prcs-2019-national-consumer-study-reveals-new-data-about-healthcare-consumer-habits/) - National Study Identifies Consumers Trends and Details New Insights for Healthcare Marketers
- [PRC to Sponsor 2022 AHA Leadership Summit](https://www.prcexcellence.com/insights/news/prc-to-sponsor-2022-aha-leadership-summit/) - Organization set to have a booth presence at the conference with multiple organizational leaders and experts in attendance.
- [Vizient Expands Contract with PRC to Include CARES™ Connect Discharge Solution](https://www.prcexcellence.com/insights/news/vizient-expands-contract-with-prc-to-include-cares-connect-discharge-solution/) - PRC healthcare solution packages offered at exclusive rates to Vizient members.
- [PRC National Health Survey finds over a third of US adults have been negatively impacted by substance abuse](https://www.prcexcellence.com/insights/news/prc-national-health-survey-finds-over-a-third-of-us-adults-have-been-negatively-impacted-by-substance-abuse/) - Organization releases brief centered around substance abuse, exploring the prevalence of alcohol and illicit drug use, prescription opioids, and their impact on people’s lives.
- [PRC Announces Recipients for 2021 Healthcare Leadership Awards](https://www.prcexcellence.com/insights/news/prc-announces-recipients-for-2021-healthcare-leadership-awards/) - Award recipients recognized during PRC’s Healthcare Experience Summit
- [PRC Rolls Out Nationwide Program to Aid Behavioral Health Reform Initiatives](https://www.prcexcellence.com/insights/news/prc-rolls-out-nationwide-program-to-aid-behavioral-health-reform-initiatives/) - PRC’s Community Pathways is designed to collect granular and timely health data for organizations to provide community-based support for Americans in need of behavioral health services
- [PRC to Conduct Contact Tracing for Local Health Departments and School Districts](https://www.prcexcellence.com/insights/news/prc-to-conduct-contact-tracing-for-local-health-departments-and-school-districts/) - Organization now expanding contact tracing services to meet growing demand at both local and statewide levels across the nation
- [PRC National Health Survey finds over a third of adults in America have faced emotional abuse in childhood](https://www.prcexcellence.com/insights/news/prc-national-health-survey-finds-over-a-third-of-adults-in-america-have-faced-emotional-abuse-in-childhood/) - Organization releases brief from their National Health Survey detailing the prevalence of adverse childhood experiences in America
- [PRC and Healthcare Experience Foundation Launch Hospital Discharge Solution, CARES™ Connect](https://www.prcexcellence.com/insights/news/prc-and-healthcare-experience-foundation-launch-hospital-discharge-solution-cares-connect/) - CARES™ Connect cultivates patient loyalty and ensures safety by connecting with patients following discharge to support their safe transition home
- [PRC Named by CMS as an Approved Primary Care First Patient Experience of Care Survey Vendor](https://www.prcexcellence.com/insights/news/prc-named-by-cms-as-an-approved-primary-care-first-patient-experience-of-care-survey-vendor/) - Organization fully approved by CMS to be a PCF PECS vendor with approved Quality Assurance Plan
- [PRC Announces Inaugural Healthcare Experience Summit and Leadership Awards for Fall 2021](https://www.prcexcellence.com/insights/news/prc-announces-inaugural-healthcare-experience-summit-and-leadership-awards-for-fall-2021/) - Healthcare Leadership Award Recipients to be Announced at Industry Summit.
- [PRC Launches Advanced Comment Analytics Tool, VoicesAi](https://www.prcexcellence.com/insights/news/prc-launches-advanced-comment-analytics-tool-voicesai/) - VoicesAi combines artificial intelligence and data visualization to help healthcare leaders identify sentiment and valuable insights within their patients’ comments.
- [PRC Announces Agreement with Vizient to Provide Innovative Healthcare Insights](https://www.prcexcellence.com/insights/news/prc-announces-agreement-with-vizient-to-provide-innovative-healthcare-insights/) - Vizient Selects PRC as a Supplier for Members Seeking Improvement in Healthcare Experience
- [PRC Research Finds Over a Fifth of American Adults Have Been Diagnosed with a Depressive Disorder](https://www.prcexcellence.com/insights/news/prc-research-finds-over-a-fifth-of-american-adults-have-been-diagnosed-with-a-depressive-disorder/) - Findings concerning mental health’s prevalence, indicators, and treatment in America documented in National Health Survey brief
- [PRC Releases National Physician Study Revealing Challenges and Intricacies of Today’s Physician Practice Environment](https://www.prcexcellence.com/insights/news/prc-releases-national-physician-study-revealing-challenges-and-intricacies-of-todays-physician-practice-environment/) - Leadership development, recruitment, and organizational culture among the largest challenges for hospital CMOs
- [PRC Research Finds Nearly Three-Fourths of American Adults Aged 65+ Face Multiple Chronic Conditions](https://www.prcexcellence.com/insights/news/prc-research-finds-nearly-three-fourths-of-american-adults-aged-65-face-multiple-chronic-conditions/) - National Health Survey Reveals the Prevalence of Chronic Conditions Among Aging Adults
- [PRC Research Explores COVID-19’s Critical Impact on American Communities](https://www.prcexcellence.com/insights/news/prc-research-explores-covid-19s-critical-impact-on-american-communities/) - National Coronavirus Community Impact Survey yields revealing insights into the country’s perceptions and reactions to COVID-19
- [PRC Selected as Contact Tracing Partner for the State of Nebraska](https://www.prcexcellence.com/insights/news/prc-selected-as-contact-tracing-partner-for-the-state-of-nebraska/) - State of Nebraska Selects Local Omaha Healthcare Research Company to Aid in Mitigating Spread of COVID-19
- [When It Comes to Satisfaction, Patience Is Key to Patient Safety](https://www.prcexcellence.com/insights/news/when-it-comes-to-satisfaction-patience-is-key-to-patient-safety/) - Latest PRC Research Patient Safety Experts Demonstrates Importance of Unity in Patient Safety Initiatives
- [Rising Substance Abuse across America](https://www.prcexcellence.com/insights/news/rising-substance-abuse-across-america/) - New PRC Research Demonstrates Indiscriminate Community Health Deterioration
- [Real Time Patient Data for Real Time Physicians](https://www.prcexcellence.com/insights/news/real-time-patient-data-for-real-time-physicians/) - PRC Unveils Industry’s First Patient Experience Data App
- [The Indiscriminate Health Crisis](https://www.prcexcellence.com/insights/news/the-indiscriminate-health-crisis/) - New research from PRC identifies rising mental health statistics.
- [Creating Patient Loyalty in Emergency and Critical Care Departments](https://www.prcexcellence.com/insights/news/creating-patient-loyalty-in-emergency-and-critical-care-departments/) - New Research from PRC and the Healthcare Experience Foundation identifies touchpoints most impacting patient loyalty.
- [Hospitals Unintentionally Devalue Efforts to Improve Patient Experience](https://www.prcexcellence.com/insights/news/hospitals-unintentionally-devalue-efforts-to-improve-patient-experience/) - Recent PRC study published by The Beryl Institute indicates that hospitals may not be getting feedback from a representative sample of patients to showcase caregiver efforts accurately
- [Nationwide Survey Results Show Healthcare Leadership it’s Time to Listen](https://www.prcexcellence.com/insights/news/nationwide-survey-results-show-healthcare-leadership-its-time-to-listen/) - PRC National Nursing Engagement Report Indicates Alarming Trends
- [PRC Honors the Nation’s Best in Healthcare](https://www.prcexcellence.com/insights/news/prc-honors-the-nations-best-in-healthcare/) - The 2019 Excellence in Healthcare Awards celebrate and honor those committed to improving healthcare for patients, employees, and physicians.
- [PRC Healthcare Differently - Professional Research Consultants, Inc. Kicks Off 2019 with New Website, Tagline, and Enhanced PRC EasyView® Features](https://www.prcexcellence.com/insights/news/prc-healthcare-differently-prc-inc-kicks-off-2019-with-new-website-tagline-and-enhanced-prc-easyview-features/) - Professional Research Consultants, Inc. is a leading healthcare market research and consulting organization, devoted to helping hospital leaders, staff, and physicians achieve excellence. PRC is excited to announce a new website, tagline, and enhanced PRC EasyView® features.