Insights
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Insights
PRC Best Practices: Courtesy & Friendliness
PRC’s Best Practices series provides insights from clients for clients to share successful methods on various topics, with this piece discussing courtesy and friendliness.
OAS CAHPS Proposed Rule
On August 8, 2019, CMS published the proposed rule in the Federal Register for the Hospital Outpatient Prospective Payment and Ambulatory Surgical Center Payment Systems.
Federal Register Proposal to Remove Pain Question...
In a Federal Register proposed rule, the Centers for Medicare & Medicaid services will remove the pain question, from the Home Health CAHPS Survey.
Embracing Excellence to Drive Consumers to Your Br...
This webinar examines the importance of having an excellent patient experience to back up the messaging marketing shares with consumers.
Experience Mapping
Map the patient experience and take the perspective of the patient to identify multiple “touchpoints” that build trust, confidence, and loyalty.
Attracting Excellence in Nursing at the 2019 ANCC...
This year’s conference provided innovative ideas surrounding compassion fatigue, the attention finally being given to workplace violence, and new ideas for how hospitals can optimally hire and retain excellent nurses.