Insights

ED Pain Management Communication: Best Practices...

This resource provides actionable best practices and sample scripting to improve how emergency department staff communicate about pain management.

The Sum of Healthcare Experience

A focus on quality may seem obvious, but it’s a proven strategy for healthcare branding.

Best Practices: Enhancing Lab Patient Experience i...

This resource provides actionable best practices to improve patient experiences with laboratory in the Emergency Department.

PRC’s National Health Survey Brief: Substance Use...

Substance use and addiction continue as critical health issues facing communities throughout America.

Best Practices: Enhancing Radiology Patient Experi...

This resource provides actionable best practices and sample scripting to improve emergency department radiology experiences.

Case Study: Surpassing Competition & Sustaini...

Community Hospital has closed competitive gaps against surrounding hospitals and solidified their brand as an excellent place in the minds of their consumers.