Insights

Case Study: Embedding Excellence for Organizationa...

Buchanan General Hospital’s dedication to improving their patient experience can be seen in their recent HCAHPS survey data.

Join us for an exclusive webinar unpacking the early results of the revised HCAHPS 2.0 survey and what they mean for your organization.

Explore the creation of initiatives at Columbus Regional Health to address substance use issues in their community.

Join PRC for a powerful, executive-level discussion about and why empathy and human connection must be central to patient experience strategy.

This resource provides actionable best practices and sample scripting to improve how emergency department staff communicate about pain management.

A focus on quality may seem obvious, but it’s a proven strategy for healthcare branding.