Insights
Get our latest insights on the topics that matter most to you.
Insights

Case Study: Embedding Excellence for Organizationa...
Buchanan General Hospital’s dedication to improving their patient experience can be seen in their recent HCAHPS survey data.

PX 2025: HCAHPS 2.0 Early Trends and Insights
Join us for an exclusive webinar unpacking the early results of the revised HCAHPS 2.0 survey and what they mean for your organization.

From Crisis to Care: Community-Based Strategies to...
Explore the creation of initiatives at Columbus Regional Health to address substance use issues in their community.

Beyond Process: A C-Suite Perspective on Compassio...
Join PRC for a powerful, executive-level discussion about and why empathy and human connection must be central to patient experience strategy.

ED Pain Management Communication: Best Practices...
This resource provides actionable best practices and sample scripting to improve how emergency department staff communicate about pain management.

The Sum of Healthcare Experience
A focus on quality may seem obvious, but it’s a proven strategy for healthcare branding.