Insights

Beyond Process: A C-Suite Perspective on Compassio...

Join PRC for a powerful, executive-level discussion about and why empathy and human connection must be central to patient experience strategy.

This resource provides actionable best practices and sample scripting to improve how emergency department staff communicate about pain management.

A focus on quality may seem obvious, but it’s a proven strategy for healthcare branding.

This resource provides actionable best practices to improve patient experiences with laboratory in the Emergency Department.

Substance use and addiction continue as critical health issues facing communities throughout America.

This resource provides actionable best practices and sample scripting to improve emergency department radiology experiences.