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PRC clients see a 34% HCAHPS response rate compared to national average of 22%

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    Patient Experience Solutions & CAHPS® Measurement

    Improve patient experience in hospitals through measurement solutions, ranging from NPS to HCAHPS.

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    End-to-End Patient Experience

    At PRC, we understand that the patient experience begins long before stepping foot inside a hospital. From the moment a patient decides to seek medical care, every interaction and touchpoint can shape their perception of the healthcare journey. That's why we have developed a comprehensive offering that addresses the entire continuum of care. READ MORE

    CAHPS®

    Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys are a critical tool in measuring patient satisfaction. Our CAHPS® solutions help hospitals measure patient satisfaction across various surveys. Learn more about your metrics for HCAHPS, NPS, OAS CAHPS, and more. READ MORE

    Response Rates

    Research shows higher response rates are associated with better HCAHPS scores. PRC clients consistently achieve response rates higher than the national average, providing hospitals with more accurate scores.

    Medical Group Measurement

    CG-CAHPS surveys assess patients’ recent experiences with physicians and providers, physician practices, or medical groups and clinics, enabling healthcare consumers to make informed decisions. READ MORE

    Net Promoter Score®

    In market research, Net Promoter Score® (NPS) is one of the most prevalent measures of consumer experience, and its utilization by the healthcare industry continues to grow. What may seem like a simple 0–10 scale at first glance provides nuanced insight into patient perceptions and their potential to grow your organization. As a leading patient experience survey vendor for over 40 years, PRC ensures our clients collect these important data points and build on them with our own meaningful insights. READ MORE

    PIX Surveys 

    The PIX Survey explores patient experience within inpatient psychiatric facilities (IPF), measuring perceptions of Treatment Team Relationships, Nursing Team Presence, Environment, and Treatment Effectiveness. All patients above the age of 13 are eligible to take the 23-question survey anonymously starting a day prior to discharge. Beginning CY2026, CMS will make reporting of the PIX survey mandatory for IPFs, with data publicly reported through Care Compare on Medicare.gov. READ MORE

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    Experts

    Regardless of the community, the distribution of health among residents is never equal, nor is there always equal opportunity for all residents to achieve and maintain health.

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    Reliable

    Ready to take your CHNA beyond the page? PRC’s suite of analytic tools offer the simplicity you need to take action in your community and earn grant funding.

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    Your Partner

    Just as research is more than data, consulting is more than generic advice. We’re here to understand your unique community, culture, needs, and goals.

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    Exceptional

    Your dedicated project manager is happy to help with anything from starting a survey to applying for conference speaking positions.

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    Explore Other Solutions

    Consumer & Brand

    Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.

    Employee Experience

    Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.

     

    Patient Experience & Government Survey icon
    Patient Experience & 
Government Surveys

    Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.

     

    Physician Partnership Solutions

    Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.

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    Patient Experience Best Practices & CAHPS Resources