Patient Experience

End-to-End Patient Experience

At PRC, we understand that the patient experience begins long before stepping foot inside a hospital. From the moment a patient decides to seek medical care, every interaction and touchpoint can shape their perception of the healthcare journey. That's why we have developed a comprehensive offering that addresses the entire continuum of care. READ MORE

CAHPS®

Our CAHPS® solutions help hospitals measure patient satisfaction across various surveys. Learn more about your metrics for HCAHPS, NPS, OAS CAHPS, and more. READ MORE

Response Rates

Research shows higher response rates are associated with better HCAHPS scores. PRC clients consistently achieve response rates higher than the national average, providing hospitals with more accurate scores.

Medical Group Measurement

CG-CAHPS surveys assess patients’ recent experiences with physicians and providers, physician practices, or medical groups and clinics, enabling healthcare consumers to make informed decisions. READ MORE

We are

Experts

Regardless of the community, the distribution of health among residents is never equal, nor is there always equal opportunity for all residents to achieve and maintain health.

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We Are

Reliable

Ready to take your CHNA beyond the page? PRC’s suite of analytic tools offer the simplicity you need to take action in your community and earn grant funding.

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We Are

Your Partner

Just as research is more than data, consulting is more than generic advice. We’re here to understand your unique community, culture, needs, and goals.

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We Are

Exceptional

Your dedicated project manager is happy to help with anything from starting a survey to applying for conference speaking positions.

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Consumer & Brand

Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.

Employee Experience

Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.

Patient Experience &  Government Surveys

Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.

Physician Partnership Solutions

Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.

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Patient Experience

Maximizing value-based purchasing with PRC’s industry-leading response rates to drive patient experience toward excellence .

Community Health

Bringing expertise and passion to each assessment, PRC gets to the heart of your local health disparities and what exactly they mean for your neighbors.

Consumer & Brand

Providing you with reliable data to see how your hospital’s brand reputation stacks up against the competition.

Employee & Physician Experience

Addressing the most critical areas for your employees and physicians, making your organization an excellent place to work and practice medicine.

Call Center

Handling sensitive information as a leading provider of inbound and outbound call center services.

Public Health

Supporting a variety of public health initiatives with an eye on healthcare excellence.