Emergency Response & Contact Tracing Support
Employ Proven Healthcare Outreach Infrastructure
PRC’s emergency response capabilities are built upon more than 40 years of healthcare experience and include:
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Experienced healthcare focused call center operations
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Rapid staffing and onboarding capabilities
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Quality assurance and compliance oversight
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Secure systems and web based engagement platforms
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Multichannel patient and community outreach support
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Empathetic, professionally trained interviewers and outreach specialists
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Scalable operational workflows designed for high volume response efforts
Ensure Rapid Healthcare Response & Activation
PRC has extensive experience rapidly mobilizing large scale healthcare outreach and response initiatives during times of public health crisis. Our work included partnerships with the state agencies, health departments, and major healthcare systems across the country to quickly scale compassionate, organized, and compliant outreach efforts during a rapidly evolving public health emergency. Today, PRC maintains the infrastructure, staffing model, quality assurance processes, and healthcare focused call center operations necessary to rapidly activate emergency response programs.
Contact Tracing & Community Outreach Experience
During the COVID-19 pandemic, PRC supported large scale contact tracing and vaccine management initiatives designed to help communities reduce transmission risk, improve communication, and connect individuals with timely guidance and resources.
Our teams conducted outreach with professionalism, compassion, and sensitivity, recognizing that many individuals were experiencing uncertainty, fear, and rapidly changing circumstances. PRC’s ability to quickly scale teams, maintain operational consistency, and provide ongoing quality monitoring allowed our partners to expand outreach efforts while maintaining a positive community experience.
Prepared for Future Public Health Needs
Public health emergencies require organizations to move quickly while maintaining clear communication, operational coordination, and public trust. PRC’s infrastructure and healthcare expertise position us to support future emergency response efforts with scalable outreach solutions that prioritize both efficiency and the human experience.
From pandemic response initiatives to large scale healthcare engagement programs, PRC remains committed to helping organizations communicate effectively, respond rapidly, and support the communities they serve
We are
Experts
Regardless of the community, the distribution of health among residents is never equal, nor is there always equal opportunity for all residents to achieve and maintain health.
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Reliable
Ready to take your CHNA beyond the page? PRC’s suite of analytic tools offer the simplicity you need to take action in your community and earn grant funding.
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Your Partner
Just as research is more than data, consulting is more than generic advice. We’re here to understand your unique community, culture, needs, and goals.
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Exceptional
Your dedicated project manager is happy to help with anything from starting a survey to applying for conference speaking positions.
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Consumer & Brand
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Employee Experience
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Patient Experience & Government Surveys
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Physician Partnership Solutions
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Explore Other Solutions
Call Center
Handling sensitive information as a leading provider of inbound and outbound call center services.
Community Health
Bringing expertise and passion to each assessment, PRC gets to the heart of your local health disparities and what exactly they mean for your neighbors.
Employee & Physician Experience
Addressing the most critical areas for your employees and physicians, making your organization an excellent place to work and practice medicine.
Market Perception
Providing you with reliable data to see how your hospital’s brand reputation stacks up against the competition.
Patient Experience
Maximizing value-based purchasing with PRC’s industry-leading response rates to drive patient experience toward excellence .
Public Health
Supporting a variety of public health initiatives with an eye on healthcare excellence.
Latest Resources
2024 PRC Healthcare Experience Summit OnDemand Ses...
View OnDemand recordings of sessions from our 2024 Healthcare Experience Summit.
2023 PRC Healthcare Experience Summit OnDemand Ses...
View OnDemand recordings of sessions from our 2023 Healthcare Experience Summit.
New Research on the Practical Application of Leade...
Kathleen Lynam shares what new research demonstrates are high impact behaviors for this year and beyond.
AVAILABLE POSITIONS
PRC is not hiring additional Contact Tracers at this time. We appreciate your interest in helping us Crush the Curve of COVID-19 and encourage you to view our current job listings.