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PRC clients see a 34% HCAHPS response rate compared to national average of 22%

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    End-to-End Patient Experience

    Optimize your patient care with one comprehensive solution.

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    Connection

    Our approach starts with patient access and the initial point of contact: scheduling a patient appointment. First impressions matter and set the tone for the care experience. We strive to create a positive interaction that is seamless and efficient for patients. Our highly trained call center professionals with years of experience speaking with patients, provide a compassionate voice on the other end of the line, ensuring that patients feel heard and valued. We prioritize the patient's convenience and access priorities by optimizing appointment scheduling and promptly securing appointments, minimizing unnecessary delays.

    Listening

    Enabling organizations to analyze and trend interrelated experience data accelerates improvement. Our End-to-End solution creates synergy across your organization by listening to the voices of your patients and providing real-time feedback to ensure every encounter is a positive one. From compliance with government mandated surveys to real time pulses that measure the experience of patients, employees, and physicians we focus our measurement on strategies to create excellence in healthcare. Now more than ever, listening and supporting the experiences of physicians, nursing, and staff is critical to reduce burnout and deliver safe, high-quality care.  

    Support 

    Committed to your success, our consultants play a pivotal role in supporting your organizational goals. Your consulting team will lead deep dives into data and identify areas for improvement, working with you to implement strategies that positively impact both employee and provider satisfaction as well as patient outcomes. Altogether, leveraging our hospital-wide healthcare discovery platform, which analyzes crucial metrics across the hospital and equips you to drive positive strategies for cultural change and operational improvement. 

    Best Practice

    Through targeted initiatives developed with a focus on human connection, we ensure that healthcare professionals feel valued and supported in their roles. PRC's relationship-based approach to rounding focuses on connecting patients, employees, and physicians with empathy and compassionate care. This allows for open communication and closed-loop feedback, recognizing the invaluable insights and perspectives of your key audiences that create outcomes. By addressing their needs and concerns anonymously, we help create a positive workplace environment that directly translates into enhanced patient experiences and improved outcomes. 

    CARES™ Connect  

    Our CARES™ Connect discharge call solution serves as a vital bridge between hospital care and post-discharge life. Through personal, one-to-one post-discharge outreach, we ensure that patients have a thorough understanding of their discharge instructions, answering any questions and providing support in navigating medication regimens. Our aim is to empower patients to take control of their health and recovery, fostering a smoother transition from the hospital to home improving quality outcomes and resulting in reduced readmission rates. 

    We are

    Experts

    Regardless of the community, the distribution of health among residents is never equal, nor is there always equal opportunity for all residents to achieve and maintain health.

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    Reliable

    Ready to take your CHNA beyond the page? PRC’s suite of analytic tools offer the simplicity you need to take action in your community and earn grant funding.

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    We Are

    Your Partner

    Just as research is more than data, consulting is more than generic advice. We’re here to understand your unique community, culture, needs, and goals.

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    We Are

    Exceptional

    Your dedicated project manager is happy to help with anything from starting a survey to applying for conference speaking positions.

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    Explore Other Solutions

    Consumer & Brand

    Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.

    Employee Experience

    Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.

     

    Patient Experience & Government Survey icon
    Patient Experience & 
Government Surveys

    Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.

     

    Physician Partnership Solutions

    Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.

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