Insights
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Insights
2019 CAHPS for MIPS
Join Erin Godden, PRC CAHPS Communication Manager, as she discusses the 2019 updates for MIPS.
Responsiveness
Patients’ perceptions of Responsiveness have emerged among the key drivers for many of America’s Hospitals and Health Systems.
3 Questions to Help You Avoid Leadership Blind Spo...
Sometimes despite our best intentions and effort, there is a disconnect with the outcome. Too often, I encounter leadership teams shocked or surprised to find out information that they wish they had known ahead of time.
White Bars on PRC EasyView®
When you are viewing your data on PRC EasyView®, you may notice that some time periods have a blue bar and some have a white bar indicating your scores.
Nurse Cinderella? Drawing the Line between Patient...
With real time patient feedback expanding across the healthcare marketplace, it’s easy to fall into the trap of confusing service recovery with the whole patient experience—a mistake costing many hospitals in time, money, and retention.
Improving Patient Safety Perceptions
How do we improve perceptions of safety?