Insights
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Insights
Expressing Gratitude to Employees
Saying “Thanks!” may seem less hard-nosed than other aspects of leadership, but it can have a dramatic impact on morale, culture, and behavior.
PRC’s National Health Survey Brief: Chronic Condit...
The latest PRC National Health Survey identified eight in ten American adults as suffering from at least one chronic condition and over half of which are living with two or more.
Wait Time Communication
One of the most powerful techniques to improve and sustain emergency department experiences that drive patient loyalty is implementing ways to keep patients informed throughout their stay.
CARES for Safety
CARES was designed by our PRC Excellence Accelerator® team to create highly reliable patient experiences of care through behaviors.
The Power of Service Recovery
At its simplest, Service Recovery is a set of tools and techniques that can be used to make things right after something has gone wrong with the healthcare experience.
Bullies in Nursing
Many people face some type of bullying in their adulthood, and workplace bullying has been noted often in the healthcare field among nurses.