Insights
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Insights
3 Questions to Help You Avoid Leadership Blind Spo...
Sometimes despite our best intentions and effort, there is a disconnect with the outcome. Too often, I encounter leadership teams shocked or surprised to find out information that they wish they had known ahead of time.
White Bars on PRC EasyView®
When you are viewing your data on PRC EasyView®, you may notice that some time periods have a blue bar and some have a white bar indicating your scores.
Nurse Cinderella? Drawing the Line between Patient...
With real time patient feedback expanding across the healthcare marketplace, it’s easy to fall into the trap of confusing service recovery with the whole patient experience—a mistake costing many hospitals in time, money, and retention.
Improving Patient Safety Perceptions
How do we improve perceptions of safety?
Expressing Gratitude to Employees
Saying “Thanks!” may seem less hard-nosed than other aspects of leadership, but it can have a dramatic impact on morale, culture, and behavior.
PRC’s National Health Survey Brief: Chronic Condit...
The latest PRC National Health Survey identified eight in ten American adults as suffering from at least one chronic condition and over half of which are living with two or more.