Insights
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Insights
Interview Probing Guidelines
Probing is an interviewing technique that requires specific guidelines so the interviewer does not bias the survey.
Service Recovery
A communication practice and process that can be used to make things right after something has gone wrong with the healthcare experience.
Semi-Private Rooms & Hallway Beds
For many organizations, patients will receive care in semi-private rooms or care in a hallway emergency department bed.
Tell Me a Story
“Storytime.” It means eager young children fidgeting on a colorful carpet, gathered around a picture book while a patient adult reads aloud.
Explaining the Odds
When a family member was diagnosed with Acute Respiratory Distress Syndrome (ARDS) following a difficult heart surgery, the Pulmonologist laid down the diagnosis with a bleak, “Most people in your scenario die from this.”
Keys to Creating an Engaged Nurse Culture
If you’re facing nurse burnout, don’t put a Band-Aid over a broken leg. Learn how to get to the root of the issues your nurses face and overcome them together, making your hospital a better place for everyone.