Insights
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Insights
Monitoring for Quality
How are PRC interviewers monitored?
Interview Probing Guidelines
Probing is an interviewing technique that requires specific guidelines so the interviewer does not bias the survey.
Service Recovery
A communication practice and process that can be used to make things right after something has gone wrong with the healthcare experience.
Semi-Private Rooms & Hallway Beds
For many organizations, patients will receive care in semi-private rooms or care in a hallway emergency department bed.
Tell Me a Story
“Storytime.” It means eager young children fidgeting on a colorful carpet, gathered around a picture book while a patient adult reads aloud.
Explaining the Odds
When a family member was diagnosed with Acute Respiratory Distress Syndrome (ARDS) following a difficult heart surgery, the Pulmonologist laid down the diagnosis with a bleak, “Most people in your scenario die from this.”