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Insights
Responding to Negative Feedback on PX Surveys
What should I do if a respondent reports a “bad” telephone survey?
Trends & Implications with Nursing Engagement
Through diligent research, Dr. King and Leigh Ann Bradley dispelled nursing myths and found trends in generations focusing on engagement. In this study, they detail the findings, discuss tactics, and offer strategies for your organization to improve nursing engagement.
From Setback to Success: 5 Essential Elements of S...
We’ve all experienced bad service at some point in our life, but what separates the “that was unpleasant” from the “never again!” experiences? Often, it depends on how the employees handled the situation. Watch now.
Saw Tooth Patterns in Research
What is causing the saw tooth pattern?
Patient Norms Explained
How are patient norms created?
Power Up Your Hospital’s Brand
PRC created the Brand Power Index to specifically examine each hospital in a given market, and where they are in each of these stages.