Insights
Get our latest insights on the topics that matter most to you.
Insights
Understanding Survey Design for Physician Engageme...
How are the questions chosen?
Excellence in Physician Perceptions
Why does PRC focus on the top box term of Excellent?
CHNA Minute: Community Engagement
It can be hard to get communities to be interested in hard numbers and data, but we have found that communities are exponentially more engaged when they can relate to the respondents.
Service Excellence Coach
Service Excellence Coaches must exhibit the qualities, characteristics, and values espoused by the organization.
Environmental Services
A rapid improvement resource from PRC’s Excellence Accelerator® for the workplace environment.
Responding to Negative Feedback on PX Surveys
What should I do if a respondent reports a “bad” telephone survey?