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HCAHPS Best Practices: Staff Work Well Together

August 13, 2025

PRC analytics have shown Teamwork is the #1 key driver of overall experience across service lines and consistently across years. Excellence in teamwork translates to higher top box overall experience performance. Effective teamwork is critical for delivering safe, efficient, and patient-centered care.

With CMS placing greater emphasis on patient-centered outcomes, “Staff Worked Well Together” has emerged as a critical indicator of both experience and safety. This guide highlights why this measure matters—and how your teams can bring it to life at the bedside.