PX 2025: HCAHPS 2.0 Early Trends and Insights
Wednesday, June 18, 2025 at 11 a.m. CT
Presented by:
- Audrey Page, CPXP, Senior Vice President, Patient Experience Solutions at PRC
- Katie Owens, Co-Founder & President at Healthcare Experience Foundation
Join us for an exclusive webinar unpacking the early results of the revised HCAHPS 2.0 survey and what they mean for your organization. Based on our analysis, we’ll examine how the updated measures reflect shifting patient priorities—and what you can do about it.
In this session, you will:
- Learn how early HCAHPS 2.0 insights reflect evolving patient priorities and serve as a strategic inflection point for healthcare organizations
- Understand how foundational elements—like communication, responsiveness, teamwork, and care coordination—impact the overall patient experience
- Apply data-driven insights to prioritize improvements and shape effective inpatient experience initiatives
