CARES™ Connect
Reduce Readmissions, Improve Transitions, and Strengthen Follow-Up
CARES™ Connect: Closing Gaps. Elevating Care.
CARES™ Connect helps healthcare organizations close the critical gaps that contribute to poor outcomes, readmissions, patient dissatisfaction, and staff burnout. Acting as a seamless extension of your team, our CARES™-certified specialists make compassionate, real-time phone calls to patients within 24–48 hours of discharge—powered by secure HL7 integration with your EHR.
Using our PRC AlertView™ platform, we identify and escalate patients who need clinical support, helping you respond faster and more effectively. CARES™ Connect doesn’t just monitor—it activates your strategy for safer transitions, stronger patient relationships, and measurable improvement.
Our team of experts continuously analyzes results to uncover systemwide insights—improving clarity around discharge instructions, medication access, and symptom management. We also work alongside your leaders, staff, and physicians to enhance service recovery and strengthen post-discharge care across every touchpoint.
CARES™ Connect is Designed to:
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Create Safer Patient Outcomes
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Boost Patient Experience Performance
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Create a Real-Time Feedback Loop
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Lighten Managerial Burden
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Integrate Discharge Data with Patient Experience Data
We are
Experts
Regardless of the community, the distribution of health among residents is never equal, nor is there always equal opportunity for all residents to achieve and maintain health.
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We Are
Reliable
Ready to take your CHNA beyond the page? PRC’s suite of analytic tools offer the simplicity you need to take action in your community and earn grant funding.
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We Are
Your Partner
Just as research is more than data, consulting is more than generic advice. We’re here to understand your unique community, culture, needs, and goals.
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We Are
Exceptional
Your dedicated project manager is happy to help with anything from starting a survey to applying for conference speaking positions.
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Consumer & Brand
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Employee Experience
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Patient Experience & Government Surveys
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Physician Partnership Solutions
Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.
Explore Other Solutions
Patient Experience
Maximizing value-based purchasing with PRC’s industry-leading response rates to drive patient experience toward excellence .
Community Health
Bringing expertise and passion to each assessment, PRC gets to the heart of your local health disparities and what exactly they mean for your neighbors.
Consumer & Brand
Providing you with reliable data to see how your hospital’s brand reputation stacks up against the competition.
Employee & Physician Experience
Addressing the most critical areas for your employees and physicians, making your organization an excellent place to work and practice medicine.
Call Center
Handling sensitive information as a leading provider of inbound and outbound call center services.
Public Health
Supporting a variety of public health initiatives with an eye on healthcare excellence.