CARES™ Connect
A Readmission Reduction and Patient Experience Accelerator Program: Delivering Real Results for Hospitals and Health Systems
CARES™ Connect: Closing Gaps. Elevating Care.
CARES™ Connect helps healthcare organizations close the systemic performance gaps that contribute to poor quality outcomes, readmissions, patient dissatisfaction, and staff frustration.
Acting as a seamless extension of your team, our CARES™-certified specialists make compassionate, real-time phone calls to patients within 24–48 hours of discharge—powered by secure HL7 integration with your EHR. We prioritize high-risk discharges, ensuring every patient receives timely, meaningful follow-up to support a safe transition home.
Using our PRC AlertView™ platform, we escalate patients in real time to the appropriate care team member, enabling faster intervention and service recovery.
Beyond individual outreach, CARES™ Connect helps you uncover broader system insights—pinpointing breakdowns in discharge communication, medication access, symptom management, and care coordination. These findings inform your improvement strategy while also supporting accreditation and readmission reduction goals.
We also empower your workforce through:
- Recognition Voices to reinforce a culture of appreciation and improve morale
- Leadership and staff upskilling based on patient feedback trends
- Real-time feedback loops that reduce burden and improve decision-making
CARES™ Connect is Designed to:
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Reduce Readmissions
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Improve Clarity Around Discharge Instructions
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Strengthen Medication Access and Symptom Management
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Create a Real-Time Feedback Loop
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Escalate Patients Needing Support
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Lighten Managerial Burden
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Boost Patient Experience Scores
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Integrate Post-Discharge and Experience Data
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Elevate Quality, Safety, and Care Transitions
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Reinforce Culture and Workforce Morale
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Experts
Regardless of the community, the distribution of health among residents is never equal, nor is there always equal opportunity for all residents to achieve and maintain health.
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Ready to take your CHNA beyond the page? PRC’s suite of analytic tools offer the simplicity you need to take action in your community and earn grant funding.
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Just as research is more than data, consulting is more than generic advice. We’re here to understand your unique community, culture, needs, and goals.
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Your dedicated project manager is happy to help with anything from starting a survey to applying for conference speaking positions.
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