by Noah Larsen | Jul 25, 2023 | Patient Experience
Critical Care departments represent some of the most intense and acute care environments where patients face potentially life-threatening illness and unique symptoms. These environments are also highly unpredictable and sometimes chaotic in that patients may arrive...
by Noah Larsen | Mar 14, 2023 | Consumer & Brand, Patient Experience
Power of Transparency: Sharing the Patient Voice Wednesday, April 5 at 1 p.m. CT Online presence plays a larger role than ever in healthcare consumer decision-making. Discover a simple addition to your patient experience to meet patients online before they choose to...
by Noah Larsen | Feb 7, 2023 | Employee Experience
Florida’s Agency for Health Care Administration (AHCA) recently finalized a ruling to make the US Government’s Agency for Healthcare Research (AHRQ) Surveys on Patient Safety Culture™ (SOPS®) mandatory for hospitals and ambulatory service centers (ASCs) to conduct....
by Noah Larsen | Feb 6, 2023 | Patient Experience
CMS has announced that new mode adjustments will be applied to HCAHPS data, starting with patients discharged in January 2023. These mode adjustments were derived using the data gathered during CMS’ 2021 mode experiment. The mode adjustment allows CMS to account...
by Noah Larsen | Jan 30, 2023 | Patient Experience
CMS recently released its CY 2022 Final Rule for Outpatient and Ambulatory Surgery (OAS) CAHPS. In accordance with previous Rules, this Final Rule included the future timeline where OAS CAHPS will become a mandatory survey for VBP reimbursement starting in CY 2024 and...
