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CARES™ Connect

Upgrade your discharge calls and follow-up.

Close Your Discharge Gap

As the final step in a patient’s hospital stay, the transition home following discharge requires care teams expand the focus on the continuum of care in providing an excellent patient experience. PRC’s CARES™ Connect follows up with patients and caregivers prior to patient experience survey administration to support their safe transition home. READ MORE

Create a Real-Time Feedback Loop

Our CARES™-certified interviewing team connects with patients as early as within 24 hours of discharge and verify patient adherence with discharge instructions. In addition to improving patient experience, CARES™ Connect can further a culture of patient safety by probing for risks that may result in readmission and determining instances where further support is needed. All call outcomes, including any risks, are reported to you on PRC’s online risk reporting platform, PRCAlertView.com, which updates in real time to ensure timely management of post-discharge risks.

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Experts

Regardless of the community, the distribution of health among residents is never equal, nor is there always equal opportunity for all residents to achieve and maintain health.

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Reliable

Ready to take your CHNA beyond the page? PRC’s suite of analytic tools offer the simplicity you need to take action in your community and earn grant funding.

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Your Partner

Just as research is more than data, consulting is more than generic advice. We’re here to understand your unique community, culture, needs, and goals.

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Exceptional

Your dedicated project manager is happy to help with anything from starting a survey to applying for conference speaking positions.

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Not only does the PRC CHNA engage and give voice to hundreds of community residents, it also offers an innovative approach to getting broader.

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