by Noah Larsen | Sep 24, 2019 | Patient Experience
Control charts, or “Shewhart charts,” have become increasingly popular as part of a hospitals’ quality improvement regimen. They are often used when analyzing hospital acquired infections, emergency room wait times, and several other quantitative processes that need...
by Noah Larsen | Sep 19, 2019 | Patient Experience
Reliability is the degree to which a measure will produce the same result every time. A ruler is inflexible; its demarcations do not vary. When we use it to measure a block of wood, for example, it produces the same result every time. Likewise, a good survey question...
by Noah Larsen | Sep 18, 2019 | Patient Experience
Conducting senior leader rounding (SLR) in the ambulatory setting is an equally rewarding experience for the executive conducting the rounds and the staff/providers or leaders visited in their place of practice. While conducting SLR in the ambulatory setting is very...
by Noah Larsen | Sep 4, 2019 | Patient Experience
For many hospitals, PRC uses stratified sampling at the discharge unit level to measure the inpatient experience. This sampling strategy ensures that all units are receiving adequate data on which to base action plans, monitor progress, and assess improvements. Even...
by Noah Larsen | Aug 30, 2019 | Patient Experience
The response scale used in patient perception research is often the most scrutinized aspect of the survey. We want to obtain the most quantitative scale possible, but in turn, we also have to appreciate the fact that we are trying to capture a qualitative evaluation...
