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Why Patient Experience Is Important: Outcomes of Creating an Excellent Experience

January 17, 2022

PRC’s PX Success Series “Why is PX Important?” sessions provide education on the power of excellence, including the impact on loyalty, and the outcomes of creating an excellent experience. Also included in this series is an overview of the importance and impact of HCAHPS and Value Based Purchasing.

In this video, PRC equips you with the following learning objectives:

  1. Understanding the impact a culture of patient experience excellence has for your caregivers
  2. The tie between a culture of patient experience excellence and community support
  3. How excellent patient patient experience can improve clinical outcomes for your patients.

Sources and Further Resources:

“Analysis from the VA: https://ourpublicservice.org/wp-content/uploads/2019/03/BPTW18_VA-issue-brief.pdf.

At both the practice and individual provider levels, patient experience positively correlates to processes of care for both prevention and disease management. (1 Sequist TD, Schneider EC, Anastario M, et al. Quality monitoring of physicians: Linking patients’ experiences of care to clinical quality and outcomes. J Gen Intern Med 2008;23(11):1784–90.)

Diabetic patients demonstrate greater self-management skills and quality of life when they report positive interactions with their providers: Greenfield S, Kaplan HS, Ware JE Jr, et al.

Patients’ participation in medical care: Effects on blood sugar control and quality of life in diabetes. J Gen Intern Med 1988;3:448-57. Patients’ experiences with care, particularly communication with providers, correlate with adherence to medical advice and treatment plans.

DiMatteo, MR. Enhancing patient adherence to medical recommendations. JAMA 1994;271(1):79-83.

DiMatteo MR, Sherbourne CD, Hays RD, et al. Physicians’ characteristics influence patients’ adherence to medical treatment: Results from the Medical Outcomes Study. Health Psychol 1993;12(2):93-102.

Safran DG, Taira DA, Rogers WH, et al. J Fam Pract 1998;47(3):213-20. Studies of patients hospitalized for heart attack showed that patients with more positive reports about their experiences with care had better health outcomes a year after discharge.

Stewart MA. Effective physician-patient communication and health outcomes: A review. CMAJ 1995;152(9):1423-33.

Fremont AM, Clearly PD, Hargraves JL, et al. Patient-centered processes of care and long-term outcomes of acute myocardial infarction. J Gen Intern Med 2001;14:800-8.

Meterko M, Wright S, Lin H, et al. Mortality among patients with acute myocardial infarction: The influences of patient centered care and evidence-based medicine. Health Serv Res 2010 Oct;45(5):1188-204”