In order to reduce survey fatigue among patients, PRC has put forth a wait period exclusion protocol that is consistent with the Centers for Medicare and Medicaid’s (CMS) strict guidelines for the following CAHPS® surveys: Inpatient HCAHPS, Home Health CAHPS, and Hospice CAHPS surveys. Our tested protocols maximize response rates by limiting the risk of overexposing patients to surveys for other non-CAHPS services.
Call Filters: Wait Time Exclusions
This premium content is only available to our PRC Partners. If you are an EasyView® customer you can login to view this post with the button below. Otherwise please visit the EasyView® page to learn more.
Having trouble logging in? Click here to send us an email so we can help you get access!