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Case Study: Creating Excellence in Environmental Services

August 1, 2022

Missouri Baptist Sullivan Hospital is a 35-bed critical access hospital located in Sullivan, Missouri. A member of BJC HealthCare, the hospital employs 395 care team workers to serve the patient populations of Crawford, Franklin, and Washington counties. With a strong organizational culture based in accountability, implementation of best practices, and tracking of patient experience data, Missouri Baptist Sullivan ranks as a top-performing patient experience hospital, overcoming the challenges as a critical access hospital to provide excellent care experiences.


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