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Case Study: Fostering a Culture of Excellence

October 5, 2021

Mission Regional Medical Center is a 297-bed nonprofit community hospital in Mission, Texas with mostly semi-private rooms. The Joint Commission-accredited hospital employs 1,000 people and currently sports a 1% turnover rate, compared to the 17% national average. In 2017, Mission Regional was acquired by Prime Healthcare, a health system with 46 hospitals in 14 states who has thrice been named a Top 10 and Top 15 Health System by IBM Watson. Since acquisition, Mission Regional has received the Everest Award from IBM Watson along with an A-ranking in patient safety and quality by The Leapfrog Group. Leadership at Mission Regional attribute the hospital’s sustained success to creating a work environment that emphasizes a hospitality mentality for patients, along with openness and support for the hospital staff who make it possible.

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