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Confidence in CAHPS: Communicating About HCAHPS

January 17, 2022

PRC’s PX Success Series “Confidence in CAHPS®” sessions provide education about CAHPS® questions and measurement scales, sampling protocol and eligibility, reporting, and threshold and comparison options. The sessions also highlight best practices and rules around communicating with patients about CAHPS® surveys.

In this video, PRC equips you with the following learning objectives:

  1. Understanding it is acceptable and encouraged, even for HCAHPS, to talk with your patients to create awareness they may receive a call to provide feedback regarding their experience if you follow CMS communication guidelines
  2. Understanding what is acceptable and unacceptable to tell patients before they receive an HCAHPS survey
  3. Understanding methods and resources you can use for communicating with your patients about the survey