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Communication and Patient Empathy in Fast-Paced Settings

September 1, 2022

Today’s podcast with Dr. Kacey Gibson might best be summed up in three simple words: “Just Be Human.”

We are excited to be joined by Dr. Gibson for the first time on our Healthcare Experience Foundation (HXF) partners’ Healthcare Experience Matters Podcast this week. She delivers a terrific interview regarding the importance of careful communication with patients.

We also talk in-depth about maintaining strong empathy for our patients in fast-paced environments. To go along with that empathy, Dr. Gibson talks with us about the importance of always utilizing easy-to-understand plain language.

“By keeping things in that simple language patients can understand; patients are going to end up being more compliant,” Dr. Gibson told us.

Dr. Gibson has a strong passion for medicine and patient care. She is a family medicine doctor in Pensacola, Fla., and a Physician Coach faculty member with the HXF team. Her dedication to developing others demonstrates a professional and lifelong commitment to the pursuit of excellence.

In particular, she has focused on several strategies in the busy practice environment to restore a focus on empathy (and coaching her team). She has also had success employing the BATHE method which she discusses briefly in today’s podcast.

Loyal listeners of this podcast might be pleased to learn that Dr. Gibson will be joining us again in the fall for a podcast episode dedicated entirely to the BATHE technique. Please stay tuned to our show to learn more!

“At the end of the day, there is textbook medicine and there is the art of medicine,” Dr. Gibson said.

Today’s podcast is geared towards the “art of medicine” and how much of a difference empathy and clear communication can make in patient care outcomes.

Her love of teaching others is what originally drew Dr. Gibson into the world of physician coaching. She cherishes the opportunity to teach her patients and work with medical residents and trainees. All this commitment to lifelong education also fuels Dr. Gibson’s love for professional development and self-improvement as a healthcare provider.

“Another thing I have to coach myself on is to speak more slowly. We have to self-check ourselves,” Dr. Gibson said.

Listen to the podcast below: