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Hand Stacking 5 Stars

In Pursuit of Excellence at SHSMD

No longer does “patient” mean sick people turning to the local doctor for treatment. Today, they’re consumers with questions, insights, and opinions, and they remain the center of conferences such as the SHSMD Connections conference.

Focus group coming together to discuss cultural implications of language and dialect

Cultivating Cultural Competency

While the importance of understanding a patient’s spoken language is almost a given at this point, many often overlook the role of the culture which supports that language.

Improving Teamwork and the Overall Quality of Care

How can you leverage your top key drivers to drive your overall quality of care and ultimately improve the patient experience? What does maintainable work using best practices and sustainment initiatives look like?

Doctor with smart technology

Getting smart about smart hospitals

Using smart technology to strengthen the patient experience through comfort, trust, and communication sounds daunting, but as healthcare pushes ahead into the mid-21st century, the technology becomes available to implement a smarter way to care and create a better patient experience.