Human-led support after discharge, when risk is highest and recovery begins
Emera™ Represents a New Era of Post‑Discharge Support
Emera™ is an empathy‑led, co‑designed post‑discharge solution that ensures safe transitions home shortly after discharge.
Designed to surface risk early, extend care beyond hospital walls, and support recovery where it actually unfolds, Emera reflects a fundamentally different approach to post‑discharge care. Emera contacts 100% of patients discharged home, ensuring every patient has the opportunity for timely, human connection during this critical transition. Outreach is delivered in a multi‑lingual, culturally responsive manner to meet patients where they are.
Emera reflects our approach to extending meaningful empathy and responsibility after discharge, the point where most preventable failures occur.
It operates as:
- A human extension of care in a new post‑discharge reality
- A structured system of accountability that ensures concerns are consistently addressed
- A source of insight into how discharge truly performs once patients are home
It is not a callback program, a survey, or a simple automation—it is grounded in empathy‑led human outreach that listens, probes, and responds.
Personal, Empathy-Led Calls with Co-Design
Identifies Emerging...
The Impact of Emera™
Estimated Financial Analysis for Organizations Like Yours
A PRC team member will reach out with a custom report based on your hospital’s data.
Why Emera™ Works
Empathy and probing reveal risk. Closed-loop accountability resolves it. Insight strengthens what’s next, individually and organizationally.
Emera™ moves organizations beyond post-discharge tasks into post-discharge action, establishing a higher standard for support after discharge. It operates as a continuous cycle:
The Numbers Behind the Difference: Putting Emera™ Into Practice
A health system partnered with PRC to bring the program into their post-discharge process, working alongside their existing readmission and patient experience initiatives to close gaps in real time.
In a single year, that difference translated to an estimated 150 patients who may have avoided readmission, and $2.6M in estimated avoided readmission costs. This is the kind of impact Emera™ is designed to deliver at scale, working as a force multiplier for the strategies organizations already have in place.
A Human Moment
Mary’s Story
After a hospital stay, Mary went home needing equipment and support her family didn’t have. When home care failed to deliver the oxygen and assistance she needed, her family began preparing to take her back to the hospital.
PRC called at just the right time.
Our outreach team identified the gap, escalated it immediately, and the hospital closed the loop, getting Mary the support she needed at home. A preventable readmission was avoided.
“The entire hospital is to be recognized. Thank you for reaching out to us. We were preparing to take mom back to the hospital, but the team helped us expedite services and get mom the support she needed.”
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