Emera
Real support after discharge, when risk is highest and recovery begins
Emera Represents a New Era of Post‑Discharge Support
Emera is an empathy‑led, co‑designed post‑discharge solution that ensures safe transitions home by identifying emerging needs, emerging symptoms, and emerging risks shortly after discharge.
Designed to surface risk early, extend care beyond hospital walls, and support recovery where it actually unfolds, Emera reflects a fundamentally different approach to post‑discharge care. Emera contacts 100% of patients discharged home, ensuring every patient has the opportunity for timely, human connection during this critical transition. Outreach is delivered in a multi‑lingual, culturally responsive manner to meet patients where they are.
Emera reflects our approach to Extending Meaningful Empathy and Responsibility After discharge—the point where most preventable failures occur.
It operates as:
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A human extension of care in a new post‑discharge reality
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A structured system of accountability that ensures concerns are consistently addressed
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A source of insight into how discharge truly performs once patients are home
It is not a callback program, a survey, or a simple automation—it is grounded in empathy‑led human outreach that listens, probes, and responds.
Why Emera Works
Empathy and probing reveal risk. Accountability resolves it. Insight prevents recurrence.
Emera moves organizations beyond post‑discharge tasks into post‑discharge action—establishing a higher standard for support after discharge.
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Human outreach shortly after discharge helps patients articulate concerns as they emerge at home
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Resolution pathways ensure emerging and high‑risk issues are escalated and addressed—not merely logged
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System‑level insight connects individual post‑discharge experiences to lasting improvement
Hear From Our Clients
“PRC’s Emera Program has been life‑altering for our patients. Not only has it increased satisfaction, but it has also increased the trust patients have in our organization. Our organization now has the opportunity to care for our patients even after they go home—providing additional support and creating a deeper, lasting connection. Improving quality, decreasing risk, and enabling quick service recovery, Emera has helped elevate our organization.”
— Susan Knox, RN, BSN
Director of Quality Management & Patient Experience,
Genesis Healthcare System
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