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HCAHPS Experience Resources: Nurse Communication—Explanations

January 7, 2021

Additional Support

  • Additional HCAHPS learning resources are available through Healthcare Experience Academy; view a full list of course offerings here.
  • Hard copy HCAHPS Workbooks covering best practices for all HCAHPS dimensions and measures are available for purchase; fill out the form below for more information.


  • If you would like additional coaching, contact us today and we’ll be happy to connect you with our PRC Excellence Accelerator® coaching team.

The goal of our HCAHPS Experience Resources is to equip your patient experience improvement efforts and create lasting results.

In our work, we have the opportunity to work with extraordinary leaders, staff, and physicians who care deeply about cultures that strive to create environments where patients can expect excellent experiences always. The contents of our resources are a reflection of our team’s work with over hundreds of health systems to drive significant improvement and elevated HCAHPS scores, with this piece being centered around the Nurse Communication dimension question, “During this hospital stay, how often did nurses explain things in a way you can understand?” 

At its heart, improving HCAHPS is about dialogue. These resources are designed to be action-oriented for leaders who are compelled to create meaningful and lasting improvements in patient’s perceptions of care. Whether you are a large for-profit entity, a medium-sized system or a community-based rural hospital, we expect you will benefit from the direct advice and engagement tools in this HCAHPS Experience Resource.