Insights

Unpacking the 2026 CMS Overall Hospital Quality St...

CMS announced new changes to their Overall Hospital Quality Star Ratings which seek to better capture the holistic quality of care provided at a facility.

CAHPS® End-Of-Life Care Survey: 5 Frequently Asked...

The CAHPS End-of-Life Care survey is intended to measure patient experience across all care settings & providers involved in a patient’s final month of life.

What You Need to Know About ICH CAHPS in 2026

If your organization conducts ICH CAHPS surveys, spring 2026 will mark important changes to its contents and dimensions.

HCAHPS Experience Resources: Doctor Communication

Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.

Scaling the Summit of Mental Health Needs in Ski T...

Explore how the Katz Amsterdam Foundation (KAF) tackles systemic behavioral health issues head-on in mountain resort communities across the West.

HCAHPS Dimension Measures: Staff Help Rest and Rec...

Rest and recovery are vital for healing, and hospital staff play a key role by creating a quiet, comfortable environment and minimizing disruptions.