Insights

Beyond the Numbers: How Audience Intelligence Tran...

This session highlights how segmenting data & combining PRC studies with additional intelligence uncovered insights for a fuller picture of consumer behavior.

Care That Continues: The Lasting Value of Personal...

Discover how Johns Hopkins Medicine is transforming the patient journey beyond discharge through the power of human-to-human follow-up calls.

Every Interaction Builds Loyalty

View the keynote session from our 2025 Healthcare Experience Summit.

2025 PRC Healthcare Experience Summit OnDemand Ses...

Revisit the sessions from the 2025 PRC Healthcare Experience Summit.

PRC’s National Health Survey Brief: Racial and Eth...

PRC’s National Health Survey reveals significant disparity by race & ethnicity for social determinants of health.

CAHPS Hospice 2025 Updates: What You Need to Know

CMS implemented updates to their CAHPS® Hospice survey for families of deceased patients—the following outlines changes to this somber-yet-important survey.