Insights

HCAHPS Experience Resources: Nurse Communication—C...

Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.

Minding the Gap: How Confidence Overrides Ability...

Although we all know we need to widen the gender gap in healthcare, this demands more than telling women to just climb the corporate ladder—it’s about creating the confidence to do so.

HCAHPS Experience Resources: Nurse Communication—E...

Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.

Goodbye Hospital Compare, Hello Care Compare

CMS announced that Care Compare (formerly Hospital Compare) will freeze site data with the October 2020 publish & not refresh until July 2021.

OAS CAHPS Looks Ahead

During a recent OAS CAHPS vendor training, CMS anticipates approval of two new modes for conducting OAS CAHPS research.

Contact Tracing: What It Is and Why You Should Car...

Contact tracing complements existing COVID-19 initiatives & adds a systematic, data-driven layer to any community’s pandemic response.