Insights

How Your HCAHPS Data Gets Used

Your hospital uses your HCAHPS survey results for your own improvement, but other organizations also use the HCAHPS data PRC submits to CMS.

HCAHPS Experience Resources: Responsiveness

Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.

When the Patient Experience Shifts: Findings and I...

Explore data trends during COVID-19 across the continuum of care to provide context for your own PX performance evaluation & goal setting.

Transforming COVID Patient Care: A PRC Partner Spo...

Sparrow Hospital realized they could use their resources to shift the paradigm in COVID-19 management by allowing families to have visitations with patients.

National Coronavirus Community Impact Survey: 2021...

The 2021 National Coronavirus Community Impact Survey provides COVID-19 insights following nearly a year of life amidst the coronavirus pandemic.

HCAHPS Experience Resources: Responsiveness—Call B...

Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.