Insights

2021 HCAHPS Mode Experiment Preview

In 2021, CMS will test modifications to web-based survey modes & investigate potential new questions not currently included on HCAHPS surveys.

Exploring Racial and Ethnic Disparities in COVID-1...

Research concerning people of color reveals the troubling reality of how COVID-19, and health issues at large, affect some populations more than others.

HCAHPS VBP Register Update – September 2020

On September 2, 2020, CMS published a Federal Register that clarified the use of Q4 2019, Q1 2020, & Q2 2020 data during COVID-19.

New Data for the “New Normal”

Is your hospital ready to take on the “new normal” of COVID-19 healthcare? Discover COVID-19 insights & strategies in this webinar.

PRC’s VBP Calculator: Identifying HCAHPS VBP...

Learn how to use the context of VBP to make decisions about your HCAHPS improvement efforts with our new tutorial video for PRC EasyView®’s VBP Calculator.

Case Study: Cultivating Excellent Patient Experien...

Asante Three Rivers Medical Center worked with PRC to administer a combination of PX & AHRQ research to better understand their patient safety culture.