Insights

HCAHPS 2.0 Preliminary Insights: What You Need to...

As hospitals adapt to HCAHPS 2.0, questions are emerging regarding preliminary results & anticipated next steps, so we’re here to provide the answers you need.

Case Study: Embedding Excellence for Organizationa...

Buchanan General Hospital’s dedication to improving their patient experience can be seen in their recent HCAHPS survey data.

ED Pain Management Communication: Best Practices...

This resource provides actionable best practices and sample scripting to improve how emergency department staff communicate about pain management.

The Sum of Healthcare Experience

A focus on quality may seem obvious, but it’s a proven strategy for healthcare branding.

Teamwork

A rapid improvement resource from PRC’s Excellence Accelerator® about teamwork in the workplace.

Best Practices: Enhancing Lab Patient Experience i...

This resource provides actionable best practices to improve patient experiences with laboratory in the Emergency Department.