Insights
Get our latest insights on the topics that matter most to you.
Insights
Beyond Process: A C-Suite Perspective on Compassio...
Join PRC for a powerful, executive-level discussion about and why empathy and human connection must be central to patient experience strategy.
HCAHPS 2.0 Preliminary Insights: What You Need to...
As hospitals adapt to HCAHPS 2.0, questions are emerging regarding preliminary results & anticipated next steps, so we’re here to provide the answers you need.
Case Study: Embedding Excellence for Organizationa...
Buchanan General Hospital’s dedication to improving their patient experience can be seen in their recent HCAHPS survey data.
ED Pain Management Communication: Best Practices...
This resource provides actionable best practices and sample scripting to improve how emergency department staff communicate about pain management.
The Sum of Healthcare Experience
A focus on quality may seem obvious, but it’s a proven strategy for healthcare branding.
Teamwork
A rapid improvement resource from PRC’s Excellence Accelerator® about teamwork in the workplace.