Explore best practices for CAHPS for MIPS survey dimensions compiled by PRC’s CAHPS® experts.
Survey Question: In the last 6 months, how often was it easy to get appointments with specialists?
Why it Matters:
Timely access to specialist care is critical for several reasons:
- Patient Safety & Clinical Outcomes: Delays in specialty consultation can worsen health outcomes, increase complications, and miss opportunities for early intervention.
- Patient Experience & Satisfaction: Long wait times and difficulty securing appointments contribute to patient frustration, anxiety, and distrust in the healthcare system.
- Healthcare Utilization: When patients cannot access specialists promptly, they may seek care in emergency departments or delay treatment, both of which increase costs and reduce efficiency.
- Public Reporting Impact: CAHPS for MIPS scores are publicly reported on Medicare’s Care Compare website, directly influencing patient choice and provider reputation.