Explore tips for administering CMS’ Psychiatric Inpatient Experience (PIX) survey and maximizing participation.
Topics discussed include:
- Should we ask all patients in our department to do the survey?
- Which patients are eligible?
- How should we administer the survey for patients under age 18?
- Can staff provide support to patients that need help with the survey?
- What is required in staff training for neutral survey administration?
- When is the best time to ask the patient to do the survey?
- In what language(s) is the PIX survey offered?
- What safety precautions should we take with tablets?
- Are patients typically willing to do the survey?
- Is it okay to encourages that we focus on “Strongly Agree” or “Excellent” responses?
- How can we convey to patients the importance of their feedback?
- What else can our behavioral health team do to prepare for the PX survey?
