by Isaiah Dominguez | May 28, 2019 | Patient Experience
“Storytime.” It means eager young children fidgeting on a colorful carpet, gathered around a picture book while a patient adult reads aloud. It also means happier, healthier patients and engaged, rejuvenated caregivers. Humans are hard-wired for stories; we love to...
by Isaiah Dominguez | May 22, 2019 | Patient Experience
When a family member was diagnosed with Acute Respiratory Distress Syndrome (ARDS) following a difficult heart surgery and a 10-day stint on ECMO, the Pulmonologist laid down the diagnosis with a bleak, “Most people in your scenario die from this.” The patient blinked...
by Noah Larsen | May 17, 2019 | Employee Experience, Patient Experience
There are few guarantees in healthcare, although change and renovation are likely among those few certainties. Inevitably, most organizations will encounter periods of construction, renovation, or significant modifications to infrastructure. Sometimes, we can...
by Noah Larsen | May 10, 2019 | Patient Experience
The ability to listen to patient comments allows hospital employees to hear the gratitude that patients have for their doctors and nurses, and to hear suggestions directly from patients. To get the most out of these comments, there are some useful guidelines to...
by Noah Larsen | May 10, 2019 | Patient Experience
Voices® on PRCEasyView.com® allows organizations to listen to recordings of what their patients say. Because tone and inflection are important parts of communication, hearing patient comments will help you better understand how your patients feel about their...
by Isaiah Dominguez | May 10, 2019 | Patient Experience
VOICES® is a one-of-a-kind app where healthcare leaders can hear the experiences of patients, in the unique voice of the patient. The cadence of a speaker’s voice brings new weight to comments, offering a depth of motivation not possible with other methods. Often...
