by Noah Larsen | Jun 4, 2019 | Patient Experience
PRC’s primary goal is to provide you quality data, and to do this, we vigorously examine how that data is being collected and work diligently to improve those processes. We monitor the data collection at global levels (e.g., Are the dispositions for calls in terms of...
by Noah Larsen | Jun 4, 2019 | Patient Experience
A key advantage of PRC’s telephone methodology is that live interviewers can probe to collect the most complete and useful information. Probing is an interviewing technique that requires specific guidelines to ensure that the interviewer does not bias the...
by Noah Larsen | Jun 1, 2019 | Patient Experience
We can all relate to times we have been disappointed by a service, restaurant, travel, or product experience. Chances are, there are instances when that individual or organization stepped in to recover your disappointment, as well as times when no one addressed your...
by Noah Larsen | May 30, 2019 | Patient Experience
Privacy is extremely important for patients and their loved ones in the hospital environment. For many organizations, patients will receive care in semi-private rooms or care in a hallway emergency department bed. These are the realities we face and sometimes there is...
by Isaiah Dominguez | May 28, 2019 | Patient Experience
“Storytime.” It means eager young children fidgeting on a colorful carpet, gathered around a picture book while a patient adult reads aloud. It also means happier, healthier patients and engaged, rejuvenated caregivers. Humans are hard-wired for stories; we love to...
by Isaiah Dominguez | May 22, 2019 | Patient Experience
When a family member was diagnosed with Acute Respiratory Distress Syndrome (ARDS) following a difficult heart surgery and a 10-day stint on ECMO, the Pulmonologist laid down the diagnosis with a bleak, “Most people in your scenario die from this.” The patient blinked...
