by Noah Larsen | Oct 12, 2026 | Patient Experience
PRC held their 2026 Healthcare Experience Summit on October 8, 2026. This year’s summit fell on National Heroes Day, so we brought together heroes from all parts of healthcare to share best practices and success stories, including a keynote session led by Johns...
by Noah Larsen | Aug 28, 2026 | CAHPS Updates, Patient Experience
To further support our clients’ healthcare excellence journeys, the PRC CAHPS® team compiles quarterly reports of the latest updates and developments surrounding CMS’s line of CAHPS surveys, as well as other patient measure mandates. If you would like to receive these...
by James Ratliff | Aug 21, 2026 | CAHPS Updates, Patient Experience
Updated August 2026 – October 2024 through September 2025 Discharges Care Compare recently refreshed to contain data from October 2024—September 2025 discharges. This publicly reported data is now available on the HCAHPS Scorecard, where you can view any of the...
by Noah Larsen | Jul 1, 2026 | Patient Experience
In a previous article, we covered the Information Transfer PRO-PM survey ahead of its mandating by CMS for Hospital Outpatient Departments (HOPDs). However, that survey is not the only Patient-Reported Outcome Performance Measure (PRO-PM) soon to be required by CMS....
by Noah Larsen | Jun 2, 2026 | Employee Experience, Patient Experience
This is a supplemental tool for connecting the human story to quantitative data. The discovery guide will help your organization further understand what to aim for, and where gaps exist for improvement, regarding your desired topic of focus. Bringing visibility to the...
by Noah Larsen | Jun 1, 2026 | Patient Experience
The goal of our HCAHPS Experience Resources is to equip your patient experience improvement efforts and create lasting results. In our work, we have the opportunity to work with extraordinary leaders, staff, and physicians who care deeply about cultures that strive to...
