by Noah Larsen | Jul 1, 2026 | Patient Experience
In a previous article, we covered the Information Transfer PRO-PM survey ahead of its mandating by CMS for Hospital Outpatient Departments (HOPDs). However, that survey is not the only Patient-Reported Outcome Performance Measure (PRO-PM) soon to be required by CMS....
by James Ratliff | Jun 8, 2026 | CAHPS Updates, Patient Experience
Updated June 2026 – July 2024 through June 2025 Discharges Care Compare recently refreshed to contain data from July 2024—June 2025 discharges. This publicly reported data is now available on the HCAHPS Scorecard, where you can view any of the publicly reported HCAHPS...
by Noah Larsen | Jun 2, 2026 | Employee Experience, Patient Experience
This is a supplemental tool for connecting the human story to quantitative data. The discovery guide will help your organization further understand what to aim for, and where gaps exist for improvement, regarding your desired topic of focus. Bringing visibility to the...
by Noah Larsen | Jun 1, 2026 | Patient Experience
The goal of our HCAHPS Experience Resources is to equip your patient experience improvement efforts and create lasting results. In our work, we have the opportunity to work with extraordinary leaders, staff, and physicians who care deeply about cultures that strive to...
by Noah Larsen | May 23, 2026 | CAHPS Updates, Patient Experience
The transition from hospital to home is a high-risk period for patients. Providing clear information about “what to watch for” reduces post-discharge anxiety and prevents unnecessary readmissions. Notably, this measure asks specifically whether the...
by Noah Larsen | May 21, 2026 | CAHPS Updates, Patient Experience
To further support our clients’ healthcare excellence journeys, the PRC CAHPS® team compiles quarterly reports of the latest updates and developments surrounding CMS’ line of CAHPS surveys. If you would like to receive these reports as an email, please...
