by Noah Larsen | Dec 23, 2025 | CAHPS Updates, Patient Experience
Rest and recovery are vital for healing. Hospital staff play a key role by creating a quiet, comfortable environment and minimizing disruptions. Quality rest can speed recovery, reduce complications, and improve the overall experience. By protecting patients’ rest,...
by Noah Larsen | Dec 9, 2025 | Employee Experience, Patient Experience
Unlock 40 practical, actionable strategies to seamlessly integrate employee wellness and recognition into your organizational foundation. This comprehensive guide, specifically designed for healthcare leaders, reframes wellness as a non-negotiable cultural design...
by James Ratliff | Dec 8, 2025 | CAHPS Updates, Patient Experience
Updated December 2025 – January through December 2024 Discharges Care Compare recently refreshed to contain data from January—December 2024 discharges. This publicly reported data is now available on the HCAHPS Scorecard, where you can view any of the publicly...
by Noah Larsen | Nov 19, 2025 | Patient Experience
Improve patient safety, quality of care, and overall experience by mastering the art of relational rounding. This guide provides a clear framework for building trust through intentional connection. Learn proven techniques to dramatically improve patient experience,...
by Noah Larsen | Nov 12, 2025 | Market Perception, Patient Experience
Communications that Matter: The Value of Verbatim Employee Feedback Hosted by: Andy Ibbotson, CEO at RatingsMD Megan Yezak, APR, Marketing Manager at MyMichigan Health MyMichigan Health has expanded its successful transparency initiatives to include ratings and...
by Noah Larsen | Nov 11, 2025 | CAHPS Updates, Patient Experience
Explore best practices for CAHPS for MIPS survey dimensions compiled by PRC’s CAHPS® experts. Survey Question: In the last 6 months, how often was it easy to get appointments with specialists? Why it Matters: Timely access to specialist care is critical for...
