by Noah Larsen | Jun 2, 2026 | Employee Experience, Patient Experience
This is a supplemental tool for connecting the human story to quantitative data. The discovery guide will help your organization further understand what to aim for, and where gaps exist for improvement, regarding your desired topic of focus. Bringing visibility to the...
by Noah Larsen | Jun 1, 2026 | Patient Experience
The goal of our HCAHPS Experience Resources is to equip your patient experience improvement efforts and create lasting results. In our work, we have the opportunity to work with extraordinary leaders, staff, and physicians who care deeply about cultures that strive to...
by Noah Larsen | May 28, 2026 | Market Perception
Healthcare organizations across the country recognize the importance of measuring patient experience. While some studies, such as CAHPS® surveys, are tied to reimbursement requirements, most hospitals and health systems understand that listening to patients is...
by Noah Larsen | May 21, 2026 | CAHPS Updates, Patient Experience
To further support our clients’ healthcare excellence journeys, the PRC CAHPS® team compiles quarterly reports of the latest updates and developments surrounding CMS’ line of CAHPS surveys. If you would like to receive these reports as an email, please...
by Noah Larsen | May 18, 2026 | Patient Experience
Telehealth wait time management is critical to patient experience and operational efficiency. Recent research shows that 44% of telehealth visits experience delays, and 65% of patients report experiencing at least one barrier during their virtual visit. The following...
