by Noah Larsen | Jul 1, 2026 | Patient Experience
In a previous article, we covered the Information Transfer PRO-PM survey ahead of its mandating by CMS for Hospital Outpatient Departments (HOPDs). However, that survey is not the only Patient-Reported Outcome Performance Measure (PRO-PM) soon to be required by CMS....
by Noah Larsen | Jun 23, 2026 | Community Health
In many ways, rural Americans experience health and health care differently from their urban counterparts. Rural communities tend to be older with increasing health needs, while health care resources in rural areas are often scarce and/or geographically distant....
by Noah Larsen | Jun 2, 2026 | Employee Experience, Patient Experience
This is a supplemental tool for connecting the human story to quantitative data. The discovery guide will help your organization further understand what to aim for, and where gaps exist for improvement, regarding your desired topic of focus. Bringing visibility to the...
by Noah Larsen | Jun 1, 2026 | Patient Experience
The goal of our HCAHPS Experience Resources is to equip your patient experience improvement efforts and create lasting results. In our work, we have the opportunity to work with extraordinary leaders, staff, and physicians who care deeply about cultures that strive to...
by Noah Larsen | May 28, 2026 | Market Perception
Healthcare organizations across the country recognize the importance of measuring patient experience. While some studies, such as CAHPS® surveys, are tied to reimbursement requirements, most hospitals and health systems understand that listening to patients is...
