by Noah Larsen | May 9, 2019 | Patient Experience
Determining how to meet your objective should be informed by your patients’ definition of your Key Driver® as well as current best practices. While innovation is valuable, you may want to consider those tactics that have already been proven to enhance patients’...
by Noah Larsen | May 9, 2019 | Employee Experience, Patient Experience
Knowing what data to display and how often to display it is tough for many. Every question cannot be a top priority, which means that data from every question should not be displayed. Instead of displaying all survey data, share data from the one or two questions that...
by Isaiah Dominguez | May 8, 2019 | Employee Experience, Patient Experience
According to new research from PRC and the Healthcare Experience Foundation, across both Emergency Department and Critical Care Unit patients, perceptions of teamwork between doctors, nurses, and staff was the number one key driver impacting patient loyalty. The...
by Noah Larsen | May 6, 2019 | Patient Experience
PRC recognizes that there are certain issues pertaining to the management of patient information and the approach to interviewing which are unique for behavioral health, psychiatric, and mental health patients. Our utmost concern in all of our studies is maintaining...
by Noah Larsen | Apr 30, 2019 | Employee Experience, Patient Experience
PRC is devoted to helping our clients create cultures of excellence by building patient, employee and physician loyalty. As a result, focusing on key drivers are essential to patients rating their quality of care as “Excellent”. Teamwork is the most frequently...
by Noah Larsen | Apr 26, 2019 | Patient Experience
Healthcare professionals may see differences in the data provided by surveys conducted by PRC and the data they collect internally. The same patients seemingly providing different responses can be confusing and difficult to reconcile. While differences can certainly...
