by Noah Larsen | Jun 7, 2019 | Patient Experience
PRC remains committed to the philosophy that the investment with the biggest return is the delivery of an excellent experience for your patients so that you have earned their loyalty to your organization. Even in the era of VBP, the firmest financial footing for your...
by Isaiah Dominguez | Jun 5, 2019 | Patient Experience
Every client that PRC has guided through the American Nurses Credentialing Center (ANCC)’s submission process has attained Magnet Recognition Program® honor, thanks to across-the-board unwavering hard work and commitment to the journey. PRC understands that your path...
by Noah Larsen | Jun 4, 2019 | Patient Experience
We always want to ensure patients feel comfortable answering the phone and talking to us about their healthcare experience, so we are constantly exploring the best way to achieve high response rates.
by Noah Larsen | Jun 4, 2019 | Patient Experience
PRC’s primary goal is to provide you quality data, and to do this, we vigorously examine how that data is being collected and work diligently to improve those processes. We monitor the data collection at global levels (e.g., Are the dispositions for calls in terms of...
by Noah Larsen | Jun 4, 2019 | Patient Experience
A key advantage of PRC’s telephone methodology is that live interviewers can probe to collect the most complete and useful information. Probing is an interviewing technique that requires specific guidelines to ensure that the interviewer does not bias the...
by Noah Larsen | Jun 1, 2019 | Patient Experience
We can all relate to times we have been disappointed by a service, restaurant, travel, or product experience. Chances are, there are instances when that individual or organization stepped in to recover your disappointment, as well as times when no one addressed your...
