by Noah Larsen | May 17, 2019 | Employee Experience, Patient Experience
There are few guarantees in healthcare, although change and renovation are likely among those few certainties. Inevitably, most organizations will encounter periods of construction, renovation, or significant modifications to infrastructure. Sometimes, we can...
by Noah Larsen | May 10, 2019 | Patient Experience
The ability to listen to patient comments allows hospital employees to hear the gratitude that patients have for their doctors and nurses, and to hear suggestions directly from patients. To get the most out of these comments, there are some useful guidelines to...
by Noah Larsen | May 10, 2019 | Patient Experience
Voices® on PRCEasyView.com® allows organizations to listen to recordings of what their patients say. Because tone and inflection are important parts of communication, hearing patient comments will help you better understand how your patients feel about their...
by Isaiah Dominguez | May 10, 2019 | Patient Experience
VOICES® is a one-of-a-kind app where healthcare leaders can hear the experiences of patients, in the unique voice of the patient. The cadence of a speaker’s voice brings new weight to comments, offering a depth of motivation not possible with other methods. Often...
by Isaiah Dominguez | May 10, 2019 | Employee Experience, Patient Experience, Physician Partnership, Utility
PRC was excited to host our first, one-day Excellence in Healthcare Summit in Indianapolis on May 3rd, 2019. Our experienced team of presenters from PRC, Excellence Accelerator®, and Industry leaders engaged a full house of attendees on a range of topics from...
by Noah Larsen | May 9, 2019 | Patient Experience
Determining how to meet your objective should be informed by your patients’ definition of your Key Driver® as well as current best practices. While innovation is valuable, you may want to consider those tactics that have already been proven to enhance patients’...
