Beyond Process: A C-Suite Perspective on Compassion in Care
Wednesday, May 28, 2025 at 1 p.m. CT
Presented by:
- Stephanie S. Abbott, MBA, CLSSBB, FACHE, President & CEO at hxology
- Mike Carver, Chief Growth Officer at ProNexus Advisory
- Laurie Speaks, Senior Vice President, Client Success at PRC
What happens when a healthcare executive becomes the patient?
Join PRC for a powerful, executive-level discussion featuring Stephanie S. Abbott, a former healthcare executive whose cancer diagnosis took her from board room to treatment room—and gave her a whole new perspective on the system she once helped lead.
In this exclusive webinar, Stephanie shares how even the most well-structured healthcare processes can leave patients feeling unseen—and why empathy and human connection must be central to patient experience strategy.
This session will challenge leaders to rethink how their organizations measure experience, deliver care, and ensure the voice of the patient is not just collected—but truly heard and acted on.
By the end of this webinar, attendees will be able to:
- Identify how operational workflows can unintentionally depersonalize care
- Reflect on how empathy and communication influence outcomes and reputation
- Explore approaches to capturing the patient voice that go beyond surveys and standard metrics
