Care That Continues: The Lasting Value of Personal Calls Post-Discharge
Hosted by:
- Nadine Signe, MBA, MS, OTR/L, CAPS, Director, Office of Patient & Family Experience at Sibley Memorial Hospital/Johns Hopkins Medicine
- Barbara Mastrole, PhD, RN, CPNP-PC, NEA-BC, Director Case Coordination, Utilization Management & Throughput at Sibley Memorial Hospital/Johns Hopkins Health System
- Audrey Page, CPXP, Senior Vice President, Patient Experience Solutions at PRC
Discover how Johns Hopkins Medicine is transforming the patient journey beyond discharge through the power of human-to-human follow-up calls. In this session, leaders will share real stories of lives impacted, from preventing readmissions to ensuring patients receive critical medications and equipment. You’ll hear how one simple call creates safer transitions, strengthens trust, and elevates patient experience—all while driving measurable outcomes. Join us to learn how this approach can be applied across care settings to deliver safe transitions home with compassion.
Click below to view an OnDemand recording of the session, and view the full list of 2025 summit session recordings here.
