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Case Study: Embedding Excellence for Organizational Improvement

May 15, 2025

Buchanan General Hospital (BGH) is a 111-bed facility opened in 1979 and located in Grundy, VA. The hospital employs 200 care team members to serve patients in Buchanan County and surrounding regions. In recent years, BGH has received acclaim for their patient experience, including multiple HCAHPS score improvements and receiving HealthGrades’ Outstanding Patient Experience Award in 2023, highlighting the organization’s commitment to providing excellent patient care.

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