2025 Healthcare Experience Summit - September 23, 2025

Register Today

Understanding Your Data: When HCAHPS Dimensions & Overall Rating Seem Misaligned

March 27, 2020

Have you ever found yourself looking at the HCAHPS Dashboard, wondering why your Overall Rating is doing well, and your other dimensions are not, or vice versa?

We’re here to guide you! PRC provides the following considerations and insights to bring clarity when you find your scores in this scenario.