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Case Study: Playing Every Point

August 29, 2019

“I get up in the morning and think I’m going to do good today,” says Jeb Hallett, M.D. “I spend a lot of time with my patients, examining them from top to bottom. I ask them about their families and their lives.

“Yet, my patients’ rating of me as ‘excellent’ was only in the 43rd percentile in 2013.”

At first, Dr. Hallett, of Roper St. Francis Heart & Vascular Center in Charleston, South Carolina, thought something was wrong with the performance measurement. But his next set of  numbers, still mediocre, convinced him he needed to make some changes.


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