Service Excellence Coaches must exhibit the qualities, characteristics, and values espoused by the organization. These are people who are seen as leaders in the organization, whether formal or informal. They are highly respected and exhibit the behaviors and attitudes promoted by service excellence. They have a passion for excellence and can tactically develop the skills and processes necessary to improve outcomes. All levels of experience and tenure can be successful if the coach is viewed as a genuine and trusted colleague.
Reach out to our Excellence Accelerator coaches for more tips and tricks to improve your patient experience.