by Noah Larsen | Oct 1, 2019 | Patient Experience
Ensuring patients feel confident in their next steps following discharge or a visit are vitally important in continuity of care and outcomes. Many times, despite our best intentions, there is a disconnect between the communication and actions we put in place to...
by Isaiah Dominguez | Sep 30, 2019 | Excellence Accelerator
In 2016, global tech ethnographer Tricia Wang spoke at TEDxCambridge on “thick data”—the precious, unquantifiable insights gleaned from speaking with actual people. That same year, Wang revisited a Medium article detailing how ethnography is the key to making big...
by Noah Larsen | Aug 22, 2019 | Patient Experience
“Scripting” in healthcare describes specific phrases that caregivers use to increase patients’ understanding of the care, improve perceptions of the hospital, communicate reasons behind actions, etc. Quint Studer often talks about “key words at key times,” which are...
by Isaiah Dominguez | Feb 22, 2019 | Employee Experience
My Grandpappy was a carpenter, building houses in late twentieth-century Pennsylvania, carefully nestling one-of-a-kind houses into the foothills of the Appalachian Mountains. Unsatisfied to build houses only for buyers, he also built every house my mother ever lived...
by PRC | Nov 12, 2018 | Utility
5 Tips for Communicating Data One of the most remarkable things about data is that it can be gathered, analyzed, and used in a multitude of ways. When communicated to others, data can shed light and drive change, offering a plethora of opportunity for advancement—so...
