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New Data for the “New Normal”

New Data for the “New Normal”

The last several months have brought profound changes to both the employee experience and patient experience.  Sudden change presents great opportunities for learning, and PRC has been examining our clients’ data and listening to caregivers and leaders in order to...
New Decade, Same ED Wait Times

New Decade, Same ED Wait Times

Picture this: A nearly empty emergency department (ED) waiting room with virtually no wait time. Hard to imagine? For most of us, it certainly is. In the world of healthcare, there lies an unspoken roadblock when you enter the ED. At first glance, people can usually...