by Noah Larsen | Aug 12, 2021 | Patient Experience
Kathleen Lynam, an Executive Coach and Senior Advisor with the Healthcare Experience Foundation (HXF) and PRC Excellence Accelerator® Coach joins our HXF partners’ podcast to discuss empathy, communication, mindfulness, and many other important topics impacting...
by Noah Larsen | Aug 3, 2021 | Patient Experience
There’s no getting around it: the transition home following hospitalization can be frantic, and a poor discharge experience can sour otherwise excellent patient care, or worse, result in hospital readmission. That’s why PRC launched CARES™ Connect alongside the...
by Noah Larsen | Jul 29, 2021 | Employee Experience
The latest episode of Healthcare Experience Matters, the official podcast of our Healthcare Experience Foundation (HXF) partners is a chat with Katie Owens (HXF co-founder and president) about the Conversation Curve™. Simply put, the Conversation Curve™ is a conflict...