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Key Drivers FAQ

Key Drivers FAQ

PRC provides Key Drivers of Excellence® to prioritize your important initiatives. Managers want to increase scores, but often do not know where to start, especially since a typical patient loyalty survey has 25-30 questions. Key Drivers® tell you what is most...
Discussing Key Drivers®

Discussing Key Drivers®

Key Drivers of Excellence® are the areas that are most influential to patients’ overall perceptions; they provide you with a more specific place to focus your efforts. The definitions of “Cleanliness,” “Patient Privacy,” and other Key Drivers may vary depending on the...